Shurgard Self Storage - Croydon Purley Way Reviews 61

Very helpful
I recommend 👌

5 stars for Darren. Very helpful.

Darren and Matthew was very helpful. Help me change my lock unique of my unit and fixed my broken door. They were nice polite and had good customer service. I would definitely recommend.

Fantastic service from Matthew who took the time to explain the costs in detail . Matthew showed me the various room sizes in a professional and calm manner. Thank you.

Darren was exceptionally helpful in showing us around the available units.

I had a really positive experience at Shurgard Purley Way, thanks to Joe. He was knowledgeable, patient, and genuinely helpful throughout. Rather than pushing for a more expensive option, he took the time to understand what I needed and actually helped me find a more cost-effective solution.

It’s rare to come across customer service that feels this honest and considerate. Joe made the whole process straightforward and stress-free. Outstanding service from start to finish.

I booked and paid for a storage unit online and received multiple confirmations with access codes the day before my move. When I arrived with my moving company, the gate wouldn’t open.

The next day I found out my booking had been cancelled because I hadn’t sent proof of address – something they only asked for after taking my payment. They never warned me the booking would be cancelled, just blacklisted me instead.

So they:
1. Took my payment before verifying me.
2. Confirmed my access through three different channels.
3. Cancelled everything without notice on the move-in day.

Completely ridiculous. Fix your system before taking people’s money.

Excellent facilities and customer service.
Currently using for house move, would highly recommend.

Thank you so much

Very quick & easy to arrange. Fast and professional service from the company, all arranged same day and the team were very helpful.

This is my first time of using storage.

I love the seamless online procedures and the prompt response. However, I was disappointed when I got there and realize that the space assigned to me wasn't spacious enough to accommodate up to half of my load even when I explained to the rep the nature of things I have. This make me seek alternative storage to accommodate other stuff since it was a Saturday night and manager was on ground to assist in reassignment. I ended up spending more than I could've spent in a bigger storage.

Staff were very helpful showing me a number of units before I booked online, price was great compared to others. Site security is excellent with easy access using the app. Packing materials available from reception. Only minor gripe could do with selling bubble wrap as well.

Great staff, so helpful and welcoming in my time of anxiety and stress.

Quick and efficient, great deal for small storage and short period of time. Very helpful member of staff

We had a great experience visiting the self-storage facility, thanks to Gareth. He was welcoming, knowledgeable, and took the time to walk us through all the options available. Everything was explained clearly, and he answered all our questions with patience and professionalism. The facility itself was clean, secure, and well-organized, and the service we received made the whole process smooth and stress-free. Highly recommend, thank you again!

We couldn’t access the unit last night, installed the app as instructed by staff, when visiting the Purley way unit to unload stuff message kept saying ‘see manager’ I will be going there again later today to resolve

Easy access from the mobile app allows you in and out during the day. Trolleys are supplied for your use. Staff are helpful and polite. Building is clean.

Staff very helpful. Easy access to your unit. Overall very good service.

Online process was pretty straightforward albeit confusing with how to access the storage. Onsite welcome felt a little hostile and negative when not buying lock, insurance and paying upfront