Excellent customer service, made sure my access code was working and rectified a mistake prior to my first date. Thank you for your help! Unit is clean, easy to access, very clear instructions given... See more
Location
Switch locationBlackhorse Road, SE8 5HY London, GB
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See what reviewers are saying
The online process to rent a unit was super easy! We needed a space quickly and we were able to get it immediately. Catherine the associate at the Deptford location was amazing and helped explain how... See more
Very helpful advice from staff on how to operate in the Shurgard environment e.g. setting up the app, use of access codes, etc. Felt at ease and comfortable in navigating the system. Found the storage... See more
I’ve used the service before a year ago. Seamless and upgraded this time around with blue tech. A nice touch. The location is clean and the pest control is frequent. Tight parking for one of the bi... See more
Company details
About Shurgard Self Storage - Deptford
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
Blackhorse Road, SE8 5HY, London, United Kingdom
3.9
Great
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shurgard seems a good company
The gentleman was pleasant and amenable. Only thing was is that he asked us to go outside and then locked the door while he took another customer to see the lockers. I suspect he was the only one in the shop. He however explained the process well.
February 13, 2023
Excellent service
February 7, 2023
Reply from Shurgard Self Storage - Deptford
Hi Andre :-) Thank you so much for your positive feedback! Have a wonderful day, and don't hesitate to let us know if we can help you in the future! Your Shurgard Team
Having been a customer of over 4years…
Having been a customer of over 4years with shurgard, I once rated them so highly after my first deal with them. However l was appalled with the treatment I got from this very branch in Deptford London recently. Oh my God, the staff were so rude and full of manipulations, they were not bothered about myself or nor listened to my side of the story or just assess the issue as it unfolded, even when I asked to speak to a manager, they try to obstruct this and even boasted that I would not get a better answer than what I have got from them. I felt trapped, especially when the manager seemed to be in tune with their unscrupulous attitudes, he actually listened to the their cooked up stories rather than the explanation I gave. They laughed and giggled at my pain and offered no solution to my problem as I write this review, very insensitive and inconsistent bunch. I have never seen a company where the staff feel so sadistic and unconcerned about a customer's distress! My customer number
is 992139. You can send every response to my email please.
August 1, 2022
Unprompted review
Reply from Shurgard Self Storage - Deptford
At Shurgard, we are always happy to hear customers feedback on our services. In this case, we have cannot find any record of your name. Can you please share your customer ID and phone number to so we can get in touch and help you.
Thank you Farid for the help!
July 19, 2022
Benil was extremely helpful!
May 2, 2022
Very nice and has online pricing
May 2, 2022
Everyone was so supportive and helpful…
Everyone was so supportive and helpful even though I was in a different country and Shurguard had to liaise with friends.
April 26, 2022
Easy to use
Easy to use, great introduction on how to access my unit and friendly staff. Had no problem whatsoever!
March 28, 2022
Very efficient and clean
Very efficient and clean. Still trying to work through the insurance requirements since my personal contents is more than adequate - wondering why Shurgard need a copy of the full policy vs the explicit endorsement, seems a violation of privacy to me.
March 8, 2022
Reply from Shurgard Self Storage - Deptford
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly.
Great experience
Easy to follow email communication, good storage space without weird dimensions, nice staff. Recommend!
March 6, 2022
Reply from Shurgard Self Storage - Deptford
Hello :-) Thank you for your positive feedback. Our team will be delighted to read it. We remain available for any further questions you may have. Your Shurgard Team.
Good price and very easy to set up / access.
Good price and very easy to set up and access. Efficient service from Farid at the front desk.
February 9, 2022
Reply from Shurgard Self Storage - Deptford
Hello JF. Thank you so much for your positive feedback! Our team will be delighted to read it. We remain at your disposal. Your Shurgard team
Very satisfied
We had excellent service from Boris and his colleagues. Everything has gone very smoothly . . . so far . . .
February 8, 2022
Reply from Shurgard Self Storage - Deptford
Hello Eden. Thank you so much for your positive feedback! Our team will be delighted to read it. We remain at your disposal. Your Shurgard team
Staff were very helpful, good value and well organised
Staff were very helpful and informative.
Good value and well organised premises
January 25, 2022
Good service and clear communication
Signing up and checking in was a breeze. Facility is well equipped and feels secure.
December 30, 2021
Reply from Shurgard Self Storage - Deptford
Hello Dorothy Marie Burwell. Thank you so much for your positive feedback! Our team will be delighted to read it. We remain at your disposal. Your Shurgard team
Predatory behaviour
I recently moved out of Shurgard Deptford.
I received an email about the end of the tenancy and thought all was good. I paid for my rental via direct debit.
Today I received an email from a debt collection agency for £23 for an invoice that was never issued. AND THEY STILL HAVE A DIRECT DEBIT OPEN!!!
Predatory and dishonest behaviour.
December 18, 2021
Unprompted review
Reply from Shurgard Self Storage - Deptford
Hi. We are very sorry to hear you didn't have a positive experience at Shurgard. We would like to look into this in more detail for you. Please send your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you.
Very helpful
The employees were really helpful. Really easy will definitely use it again.
December 9, 2021
Reply from Shurgard Self Storage - Deptford
Hello Isaac :-) Thank you for your positive feedback. Our team will be delighted to read it. We remain available for any further questions you may have. Your Shurgard Team.
Reply from Shurgard Self Storage - Deptford
Hello :-) Thank you for your positive feedback. Our team will be delighted to read it. We remain available for any further questions you may have. Your Shurgard Team.
Set up was super easy and the service I…
Set up was super easy and the service I received when we had to change some information on my account was excellent.
November 18, 2021
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