Shurgard Self Storage - Fareham Reviews 37

The App is really easy to use, site feels secure with controlled access. Lady in the office at Fareham was very helpful

Very easy to set up and smooth running once we had booked our unit. Staff very friendly, organised and professional. It was very useful to visit and speak to staff before we booked to help in choosing the right size of unit and seeing the layout. As a result loading and unloading went smoothly as we were on the ground floor and close to the door. Easy to use App with no problems. Units were clean and secure with plenty of different trolleys to use. Would highly recommend using this facility.

Setting everything up and receiving advice and help were excellent. Any time I had questions or needed advice I received good service. Carmen was especially helpful.

Its a good clean store and our removers had no trouble .

From start to finish the customer service has been exceptional and use of the unit has been a godsend during a house move. All aspects of the unit feels secure and I felt confident my belongings were well locked after.

What a fab experience, stunning staff member with professional and helpful approach! The ease of access with the app and secure storage at a very good price will bring me back time and time again!

Good service from start to finish 👏 thank for keeping my stuff secure and easy to access when I wanted.

Very swift and easy to use APP to enter the unit. Very helpful and friendly staff. Carmen was extremely helpful and nothing was too much trouble.

So far so good but bit concerned about seeing mouse / rat boxes in the corridoors

Easy to use and very helpful staff

Very friendly, everything explained step by step, clean tidy and easy.

Straight forward to arrange. Clean tidy and secure. Very cost effective. Great customer service- explaining access system, unit ready and waiting , easy to contact.

I am disabled and can barely walk. I booked a “ground floor unit very close to the big shutter door”. It is a ground floor unit but it is not “very close” to the front door., and it is a struggle to walk to it.

Thé trolleys are ancient and difficult to steer, especially when loaded. In theory my balance and walking can be a lot better when pushing a trolley but definitely not with these trolleys!🙁

On my first visit a week ago I found that the stretch of lights just outside my unit kept going out and I had to keep triggering them with movement. I timed this and they only remain lit for two seconds, literally! I complained at reception and was told that there was lots of refurbishment going on (it badly needs it - cracked floors and paintwork; battered trolleys etc) . The electricians had “just left” (4.15pm) but were due in the next day so it would fixed quickly. A week later and it is still the same! Infuriating.

I also had to phone up to get an entry code sent to me otherwise I could not had gained entry outside office hours - ie no entry at the weekend at all.
This is all very poor service. 😩

All good!
The guy on the reception was nice and helpful.
Thank you

This is the first time I have used self-storage and I have to say that I have been quite impressed so far.
There is an obvious customer service focus - I enquired in person with a view to take a unit and I was taken by the representative to view the unit I had in mind with no problem. Advice and options were clearly presented.
I took up the Unit by applying online, which was straightforward and given all the information for access when I was ready to move in. The App is a doddle to use for access and the Fareham location is easy to get to.
All in all, the whole experience has been positive and straightforward; I even had a follow up call to ensure everything had gone smoothly for me, again customer focused and striving for improvement - gets my recommendation.

I recently started using a ground floor unit at Shurgard Fareham and I couldn’t be happier. The entire process is incredibly smooth thanks to their super intuitive app...so easy to use!

The unit itself is clean, secure, and easily accessible, which makes moving items in and out a breeze. But what really sets Shurgard apart is the staff. They are absolutely superb, including Carmen, who was super helpful: she was friendly, professional, and always ready to help with a smile. Whether it’s answering questions or offering assistance, the team across their network were excellent.

I would highly recommend Shurgard to anyone looking for storage with top-notch customer service!

Smooth process, helpful and friendly staff.

Very easy to set up, all done online. Very clear email explaining we can get to our locker and get the lock we’d paid for, even if the office itself was closed.
We did have an issue with our access code not working initially, but one call to the number instructed and this was resolved within minutes - and the guy was lovely!
Initially couldn’t find our specific locker and was walking up and down stairs.. but we found a second lift and easily found our locker after that.

Very friendly people to deal with and very helpful.
Thank you for a great service.