Shurgard Self Storage - Groningen Bornholmstraat Reviews 

Good service. I rent big 7 m2 storage and took smaller one. They helped me with swapping and lock exchange!

Helpful staff, very good price.

The storage space is very nice and clean, I have no complaints about this part. However, the gate to the outside does not work properly. The first time we arrived the outside gate was wide open, without anyone being around. Therefore, we entered the space with no second thought. However, when we wanted to exit the gate did not open properly, only mere centimeters. This was not enough for the car to fit through. I had my boyfriend and my best friend with me, who were helping me move. As my boyfriend is Dutch, he was the one that called the help number depicted on the gate. However, the lady that picked up, was hostile with us, and did not let my boyfriend complete his sentences. She instantly blamed us, and told us of course we can’t leave if we never checked in, then she proceeded to tell us guards are going to come, and we need to have ID’s with us. Even though my boyfriend explained to her, that he was here with me as it is my storage unit, and I gave her all the information of my storage. She continued to treat us like we were thieves. She abruptly ended the call without a good bye or any help, luckily 3 cars pulled in in the next 5 minutes. 2 of the cars experienced the same problem as we did, and were not able to enter. Fortunately, the last car was able to get the gate to fully open. It is unfortunate to have such an unfriendly help hotline, when the storage is so nice. I also had the same problem when I arrived for the second time. This time I was able to enter with no problem, but exiting I had the same issue. The gate only opened slightly, I was on foot this time, so the small opening was enough, but this is still frustrating. I would have called the help hotline again, however, as the lady instantly blamed us last time and was unfriendly I just decided to close the gate, and leave it as it is.

So far, so good! Had a little chat with Jeff over the phone and he was very helpful.

Very helpful and prompt service

The experience was really good and the staff are really very helpful and very friendly

Very convenient and fairly priced storage with a great safety and big lockers.

Great experience! The app makes everything much easier and simpler. You can even open the garage door with the app. Great experience overall.

Perfectly organized, clean storage, easy to access and friendly conversation. Thanks!

Transparent pricing and easy to navigate website and well-maintained storage space with climate control protecting one's valuable from humidity. The location is very accessible.

Great services!
The place is well secured and we could put the truck inside to unload it, trolleys were available for moving, relatively easy to find the box with great indication via email and everything was as per indicated. I recommend!

Just subscribe, fix the date, you will get all the instructions via mail. Then you can go directly to the storage and Can access everythjng. Everything is digital. No need human help. Perfect for everyone, no doubts in choosing them.