Smooth process from online booking saving a £20 admin fee to downloading the app the access the building and the unit , friendly staff at the Harlow branch . All good so far very happy customer 👍
Location
Switch locationEdinburgh Way, CM20 2GF Harlow, GB
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See what reviewers are saying
Fab service from the whole team Charlotte, Aaron & Liam. Couldn't have helped more with my storage needs. Prices are very competitive too.
Storage solution is good, however let down by slightly clunky security sign up process using the provided link. Took me 4 or 5 attempts before it wanted to work. Prices appear cheap but have tiers f... See more
Made very welcome and the man on the desk helped us to get the gate code on our phone, the store all over is very clean and tidy, very happy at the moment and would definitely use again.
Company details
About Shurgard Self Storage - Harlow
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 340+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
Edinburgh Way, CM20 2GF, Harlow, United Kingdom
Replied to 98% of negative reviews
Typically replies within 24 hours
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Great service from the team
Great service from the team. They make it all super smooths and simple
Fab service from the whole team…
Fab service from the whole team Charlotte, Aaron & Liam. Couldn't have helped more with my storage needs. Prices are very competitive too.
Incredibly helpful staff they helped me…
Incredibly helpful staff they helped me find the room I needed and a removal service along with the trolleys they supplied and lifts it was a breeze would definitely recommend using their service and would have no hesitation in going back if ever I need storage in the future
Smooth process from online booking…
Smooth process from online booking saving a £20 admin fee to downloading the app the access the building and the unit , friendly staff at the Harlow branch . All good so far very happy customer 👍
Very happy with the service I got
Very happy with the service I got . It was very straight forward to sort out . With the app so easy to do . Very happy with the storage . Will recommend it to people
Exactly what we needed
Shurgard made the process as quick and efficent as possible. The unit is exactly what we need for our purposes.
Recommended
Helpful staff, efficient check-in and easy access to the storage unit. Highly recommend.
Made very welcome and the man on the…
Made very welcome and the man on the desk helped us to get the gate code on our phone, the store all over is very clean and tidy, very happy at the moment and would definitely use again.
Excellent service
Excellent service, far better than the competition 100 yards away, and a cheaper first 6 months deal.
Nothing to say
Straight-forward reservation
Straight-forward reservation ,
Slightly cumbersome access to the yard though with re-registration at point of entry.
Otherwise, so far so good.
Rubbish experience
Rubbish experience, there’s no coordination between colleagues.
- They force you to take their insurance and when you provide yours they don’t act upon it sooner.
- I had shared the renunciation signed form but they lost it.
- The app tokens don’t work when you login.
- The gates don’t open with the code shared, when you are trying to open physically, however it opens when you go to the app and open as GUEST not even logging via your account. You can imagine the security of the information.

Reply from Shurgard Self Storage - Harlow
very easy to access
Booking largely straightforward and…
Booking largely straightforward and site staff helpful
Getting offered storage was very easy…
Getting offered storage was very easy and painless. The facility is state of the art with world class security to the premises.
great employees in the store
great employees in the store, had everything ready for me when i arrived, app easy to set up. definitely recommend.
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