Shurgard Self Storage - Harlow Reviews 46

TrustScore 4.5 out of 5

4.6

Edinburgh Way, CM20 2GF Harlow, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Smooth process from online booking saving a £20 admin fee to downloading the app the access the building and the unit , friendly staff at the Harlow branch . All good so far very happy customer 👍

Rated 5 out of 5 stars

Fab service from the whole team Charlotte, Aaron & Liam. Couldn't have helped more with my storage needs. Prices are very competitive too.

Rated 4 out of 5 stars

Storage solution is good, however let down by slightly clunky security sign up process using the provided link. Took me 4 or 5 attempts before it wanted to work. Prices appear cheap but have tiers f... See more

Rated 5 out of 5 stars

Made very welcome and the man on the desk helped us to get the gate code on our phone, the store all over is very clean and tidy, very happy at the moment and would definitely use again.


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Harlow

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Edinburgh Way, CM20 2GF, Harlow, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

46 reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Incredibly helpful staff they helped me…

Incredibly helpful staff they helped me find the room I needed and a removal service along with the trolleys they supplied and lifts it was a breeze would definitely recommend using their service and would have no hesitation in going back if ever I need storage in the future

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Recommended

Helpful staff, efficient check-in and easy access to the storage unit. Highly recommend.

November 22, 2025
Rated 1 out of 5 stars

Rubbish experience

Rubbish experience, there’s no coordination between colleagues.

- They force you to take their insurance and when you provide yours they don’t act upon it sooner.
- I had shared the renunciation signed form but they lost it.
- The app tokens don’t work when you login.
- The gates don’t open with the code shared, when you are trying to open physically, however it opens when you go to the app and open as GUEST not even logging via your account. You can imagine the security of the information.

October 10, 2025
Shurgard Self Storage - Harlow logo

Reply from Shurgard Self Storage - Harlow

Hello Sambit Mishra, thank you for your feedback. We’re sorry to hear about your frustration regarding the recent changes the introduction of the app. We understand that changes like these can be inconvenient. The app is intended to improve both security and convenience. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. Your Shurgard Team

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