Shurgard Self Storage - Harrow Reviews 67

TrustScore 4.5 out of 5

4.6

Chantry Place, Headstone Lane 3, HA3 6NY Harrow, GB


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Rated 5 out of 5 stars

I will like to give a lot of high level of compliment for Klaudia here at the Self Storage Shurgard in Harrow near Headstone Lane. Klaudia has an amazing customer service and I am grateful... See more

Rated 5 out of 5 stars

Very nice, pleasant young man . Really inspiring personality and has this respectful manner that makes you trust them as much as is needed. Quality that is outside their scope of work

Rated 5 out of 5 stars

The member of staff who dealt with our requirements was friendly, helpful and knowledgeable, and was able to answer all our questions about renting and using the storage unit. The unit itself is just... See more

Rated 5 out of 5 stars

Excellent service easy to book online & all questions answered politely by helpful onsite team. Very clean unit - whole process well managed would recommend.


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Harrow

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • Chantry Place, Headstone Lane 3, HA3 6NY, Harrow, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

67 reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I will like to give a lot of high level…

I will like to give a lot of high level of compliment for Klaudia here at the Self Storage Shurgard in Harrow near Headstone Lane.

Klaudia has an amazing customer service and I am grateful to know that Klaudia has given me the best Customer Service. Also I lost my favourite item which Miss Klaudia found and gave back to me. Not many assisting agents go the extra miles for Customer in my experience so I just want to give my honest recognition to the service I have got from your Harrow office by Miss Klaudia. I am honoured to know Security is well strong here and that my things will always be safe till I take them out when I am ready.

I look forward in being Shurgard storage long term customer and surely do recommend my friends and others for your great service.

Thanks again.

Regards

K. Lumbuambu

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

The Manager that was on duty on 23/4/2023 top service. Nothing was too much trouble and sorted everything out very efficiently. Nice and clean unit provided. Thankyou

April 23, 2023
Unprompted review
Rated 3 out of 5 stars

This is a preliminary rating because…

This is a preliminary rating because the 200cubic metre unit I have hired has a broken light. For a smaller unit the corridor lights would be sufficient but it’s dark at the back of this large one and I can’t read the labels on my boxes without a torch. I have asked for it to be fixed and there seems to be some sort of money saving policy in place that stops the staff from replacing it - although they have promised to see if they can do it in the near future. If they replace the light in my storage unit I would happily give them five stars for excellent facilities, easy access and helpful staff. If not I’ll go down to two stars for giving false promises

September 24, 2022
Shurgard Self Storage - Harrow logo

Reply from Shurgard Self Storage - Harrow

Hello, we are sorry to read that you feel the lighting in the building is inadequate. We have passed your concerns on to the Store Manager who will be looking into this in more detail. Thank you for sharing your concerns.

Rated 1 out of 5 stars

No parking for vehicles to park to…

No parking for vehicles to park to unload, the site in Hatch End cannot accommodate any long based van, parking on a private road at the entrance leads to £60 fine. Had to book another site last minute with added costs. Poor service delivery.

July 15, 2022
Shurgard Self Storage - Harrow logo

Reply from Shurgard Self Storage - Harrow

Hello, thank you for taking the time to give us your feedback. We're sorry to read you've experienced difficulties with the parking and apologise for any inconvenience this may have caused. We aim to make access to our storage units with easy access and free parking. Many locations have a drive-in so can drive your vehicle directly into the premises and park inside to facilitate loading and unloading. We also offer storage units that are directly accessible by car or lorry. These are located on the ground floor, often at the exterior of the premises, so you can park your vehicle in front of your storage unit. Each of our 30 locations has different features though. Have a look at our website (https://www.shurgard.co.uk/self-storage-uk). Thanks you for sharing your comments.

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