Only 2.5 stars. Reasons: ➕ Storage is great, multiple size options, clean sites. Easy support, online, phone. No personal Shurgard support in storage site which is fine usually since all i... See more
Company replied
Olpener Straße 612, 51109 Köln, Kalk, DE
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Only 2.5 stars. Reasons: ➕ Storage is great, multiple size options, clean sites. Easy support, online, phone. No personal Shurgard support in storage site which is fine usually since all i... See more
Company replied
Super nice and helpful staff, convenient opening hours and fullyb equipped storage space, I would recommend it to everyone :)
Love the concept feels well implemented. I think there is a lot od potential for auxiliary services to increase revenue
Top service / communication. Clean and organised storage.
Written by the company
Written by the company

Olpener Straße 612, 51109, Köln, Kalk, Germany
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Super nice and helpful staff, convenient opening hours and fullyb equipped storage space, I would recommend it to everyone :)
Only 2.5 stars.
Reasons:
➕
Storage is great, multiple size options, clean sites.
Easy support, online, phone.
No personal Shurgard support in storage site which is fine usually since all is fine on storage location.
➖
Latest price increase by 15%(!) is a ripping off customers looking for longterm storage (also no special discounted option for that).

Reply from Shurgard Self Storage - Köln Merheim
Top service / communication.
Clean and organised storage.
Love the concept feels well implemented.
I think there is a lot od potential for auxiliary services to increase revenue
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