Shurgard Self Storage - Kentish Town Reviews 

44
TrustScore 4 out of 5

3.8

19 Greenwood Place, NW5 1LB London, GB


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Rated 5 out of 5 stars

Annette, Daniella, Brandon and Darren of Shurgard Kentish Town, you make an excellent , polite and very competent team always ready to help and give advice if need it. Thank you. Molly Brown

Rated 5 out of 5 stars

Shurguard has a well-organised, safe and clean storage facility in Kentish Town offering a range of different sized units. There are parking places in front of the building and trolleys to help trans... See more

Rated 5 out of 5 stars

I was sorting out a lot of stuff, moving units and generally being a time consuming customer. Nancy talked me through the process, helped me sort out getting everything authorised with my company dire... See more

Rated 5 out of 5 stars

Nancy was super helpful! It’s my first time renting a storage unit and Nancy was extremely helpful and kind in informing me about all the contracts and showing me the unit size before I decided to... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Kentish Town

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • 19 Greenwood Place, NW5 1LB, London, United Kingdom

3.8

Great

TrustScore 4 out of 5

44 reviews

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Replied to 98% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(44)

7,081 reviews in the last 12 months

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Rated 1 out of 5 stars

Visit and check out competitors before you sign

I moved into Shurgard Kentish Town on a long term lease in July and then moved two weeks later into Safestore down the road. Why ? I was sent measurements of the unit I had rented at Shurgard and then when I arrived was shown something half the height. Impossible to fit my racks in. They gave me something at the height I had booked at nearly 3 times the price. They were not interested in my complaint about how misleading their booking system is and said I wouldn't find anywhere cheaper. I knew this was a lie and booked into Safestore in Camden and moved everything two weeks later. I received an automated email from Shurgard saying that I would get a refund for the weeks I hadn't used but it didn't turn up until I chased. Lots of people on Trustpilot seem happy with Shurgard so I can only say - do visit and check exactly what space you are getting and check out the local competitors. I found a much cheaper better unit a few miles away

July 29, 2022
Unprompted review
Shurgard Self Storage - Kentish Town logo

Reply from Shurgard Self Storage - Kentish Town

Hello, thank you for sharing your feedback on your storage experience at Shurgard. We are very sorry to read you've had difficulties getting the right unit size. At Shurgard you can move your belongings to another unit at any time - either after you’ve reserved a unit or even after you’ve moved in. We will make sure to share your concerns and your feedback with the store team, and we remain at your disposal for any questions you may have.

Rated 1 out of 5 stars

unknown to me storage is on a mezzanine level and not possible to get furniture in there!

Arrived at the storage to find the value unit is a mezzanine level storage accessed via a ladder. The booking confirmation says floor level 0 and there is no other indication that the unit is accessed via a ladder. It certainly won't be possible to get furniture in there. There was no phone call or email to let me know this was the case before i moved in. Nor was there any indication 'value' means mezzanine. The young man behind the desk couldn't care less and says you can leave but you will have to pay 2 weeks cancellation. Apparently the manager can't help nor is there a customer service. It is basically a con job!!

June 29, 2022
Shurgard Self Storage - Kentish Town logo

Reply from Shurgard Self Storage - Kentish Town

Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly.

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