Great customer service she was really helpful and kind. The storage is in Luton... so the doors are not the usual ones they flop open, even when locked.. doesn't feel as secure as usual as I usua... See more
Company replied
Location
Switch location25 Brunswick Street, LU2 0HF Luton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our company has been renting an office for over 6 months now, and the girls at the office are brilliant, they are always so helpful and the customer service is excellent. We have never had any issues... See more
The staff was very helpful to locate the ideal locker available for my needs and to explain the whole process of accessing the unit via the app.
Chris has always been helpful and ready to assist. Positive experience at Shurgard. Thank you
Company details
About Shurgard Self Storage - Luton
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 340+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
25 Brunswick Street, LU2 0HF, Luton, United Kingdom
4.6
Excellent
26 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our company has been renting an office…
Our company has been renting an office for over 6 months now, and the girls at the office are brilliant, they are always so helpful and the customer service is excellent. We have never had any issues and would highly recomment Shurguard but I think the staff is what make it such a pleasure to be situated there.
January 18, 2025
Unprompted review
UpdateGreat service but not as secure as usual
Great customer service she was really helpful and kind.
The storage is in Luton... so the doors are not the usual ones they flop open, even when locked.. doesn't feel as secure as usual as I usually use the harrow one with the special lock and key. Just a padlock here. Just wondering when and how it will all be changed to the shurgard way.
Update: all great.. had a lovely reassuring conversation with a very professional staff member. I feel much better about the safety. Exactly what I expect from Shurguard. Thank you. :-)
December 29, 2024
Reply from Shurgard Self Storage - Luton
Hello,
Thank you for your feedback! We're glad to hear about the great customer service. We appreciate your concerns about the security features and are working on improvements.
Your Shurgard Team
The very polite and knowledge staff…
The very polite and knowledge staff member who checked me in and showed me to the locker.
Very, very helpful
December 1, 2024
Positive experience
The staff at Luton branch is exceptional. Both ladies at reception are attentive and very helpful.
August 31, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.