Shurgard Self Storage - Nice Aéroport Reviews 104

TrustScore 4.5 out of 5

4.4

48 Boulevard René Cassin, 6200 Nice, FR


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Rated 4 out of 5 stars

The storage rooms are clean and seem secure. It was really difficult to find the information about the sizes and prices. And of the height of the ceiling is definitely lower than advertised, but you w... See more

Rated 5 out of 5 stars

The support I received from Kevin as I was researching and setting up my storage agreement was truly outstanding. I am new to Nice and do not yet speak French. Kevin was incredibly helpful and thoroug... See more

Rated 5 out of 5 stars

The customer service is excellent! ‘Fabrics’ was fantastic he had organized everything. Showed me to my storage unit so professional. I cannot speak highly enough and get highly recommend. Very ha... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Nice Aéroport

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • 48 Boulevard René Cassin, 6200, Nice, France

4.4

Excellent

TrustScore 4.5 out of 5

104 reviews

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This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

They steal expensive things in your box more than the amount of your impayment

They are not trustworthy company. Once you have impayment they will steal on your valuable items more than the amount of your impayment. They will not return important documents like passport and diploma, pictures wedding, baby albums picture, certificates, don't even trust this company with your valuable items. And still the most ironic with this company once you settled the impayment they took your money and they will not any give information about your valuable things. No good customer service. VERY BAD and BULLY receptionist. I HAVE 4 MONCLER JACKETS, NEW SHOES, OTHER STAFF THAT IS VALUABLE SAMSUNG SMART TV PRINTER SAMSUNG and the lady receptionist only said my things are garbage. For you its garbage but for me i trust my whole life in your storage. No any response with my complain the time i complain to their customer service. Heartless personnel. Very bad company

February 20, 2025
Unprompted review
Shurgard Self Storage - Nice Aéroport logo

Reply from Shurgard Self Storage - Nice Aéroport

Hello Tycoon, we are sorry to read you don't feel satisfied with our payment conditions. At Shurgard we aim to be as transparent as possible about our payment conditions. If you would like our Store Manager to follow up with you regarding the situation, please email us your contact details at info@shurgard.fr.

Our team remains at your disposal for any additional questions you may have.
Your Shurgard Team

Rated 2 out of 5 stars

Good impression got ruined by a staffbecause

I was impressed that Shugard followed up with my reservation for a unit that I needed and appreciated that Carolyn corresponded with me to finish up the process. But afterwards, when I asked her that if I can use the toilet at 6:34pm, she said that someone is using the toilet at the moment so I said that I will wait for the person to finish because I have to go but she insists that she needs to closed the office as the person finish using the toilet although the office closing time is 7pm. She insists me to get out of office at 6:35pm. She said that she was going to keep her cool but... I insisted to use the toilet she looked upset and I didn't want to argue anymore so I left the office. I gave 2stars out of 5stars because it would avoid the problems 1.If you had proper toilets for customers in the storage area. 2.If you have kept the office hours accordingly. 3. Reevaluate the attitude of the staff towards clients.

October 8, 2025
Shurgard Self Storage - Nice Aéroport logo

Reply from Shurgard Self Storage - Nice Aéroport

Hello, we are sorry to hear you didn't have a positive experience at Shurgard as many customers find our staff to be helpful and professional. We will make sure to pass your feedback on to the team. We hope you're having a positive storage experience at Shurgard.
Our team remains at your disposal for any additional questions you may have. Your Shurgard Team

Rated 5 out of 5 stars

Superb Customer Service Experience

The support I received from Kevin as I was researching and setting up my storage agreement was truly outstanding. I am new to Nice and do not yet speak French. Kevin was incredibly helpful and thorough - taking time to answer all of my questions and explain the set-up process with great patience and a warm, friendly communication style. He also had great follow-up in ensuring that I did not miss the deadlines for finalizing my contract . On the day of check-in, Caroline in the Nice Office was also very re-assuring in explaining the set-up process, which was quite simple. The storage facility is well maintained, in an excellent location (50 meters from a tram stop) and the size of the unit is perfect. I also feel I received a very favorable rate. All in all a great experience with Shurgard - I highly recommend their customer service team and storage facility.

May 1, 2025
Rated 3 out of 5 stars

I had a very bad encounter with a woman…

I had a very bad encounter with a woman at the reception. Exceptionally rude, refused to help with the most basic instructions on how to find a way to the actual storage! Why is she even there? She said I can find all the info online? Ridiculous. But it’s gets better. Every day I keep on receiving calls from her. She says “hello” and cancels the call. I believe she has some mental condition and shouldn’t work with people. Please be careful everyone.

3 stars not 1 because of the wonderful man who helped me. I believe his name was Francis. Amazing customer service, he was like a hero who saved me.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

The customer service is excellent

The customer service is excellent! ‘Fabrics’ was fantastic he had organized everything. Showed me to my storage unit so professional. I cannot speak highly enough and get highly recommend. Very happy :)

October 12, 2024
Rated 5 out of 5 stars

Excellent

Clean, well organized. One of the front office staff members Speaks English well and was super friendly and helpful.

October 18, 2023
Show reviews in all languages. (104 reviews)

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