Shurgard Self Storage - PooleReviews 

116
TrustScore 5 out of 5

4.9

50 Willis Way, BH15 3SY Poole, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Gina was absolutely amazing! She made the entire process incredibly easy and took her time to explain everything clearly. The pricing was fantastic too. Highly recommend!

Rated 5 out of 5 stars

If you need storage in Poole, just go straight here. Stress levels down, belongings safely stored, and customer service that actually feels human. The facility itself is spotless, super secure and... See more

Rated 5 out of 5 stars

The app access system has improved significantly as time has gone on. It is always promising when companies bother to improve their equipment. The staff are always working to keep the space clear,... See more

Rated 5 out of 5 stars

Gina at Shureguard poole was so helpful and friendly when we came to collect our key and access our storage. Many of my family and friends have recommended this place to store our stuff whilst we are... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Poole

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • 50 Willis Way, BH15 3SY, Poole, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

116 reviews

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Replied to 98% of negative reviews

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4.9

All reviews

(116)

6,976 reviews in the last 12 months

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Rated 5 out of 5 stars

Stress free and professional from…

Stress free and professional from outset. No hard sell just clear and concise information. My main dealings were with Gina, but anyone that had dealings with were extremely helpful. First class customer service and highly

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

5 STAR

I have had the absolute pleasure of renting a storage unit from Shurgard Poole, the team are always friendly and available to help with any issues that may occur. Special thanks to Gina for her patience, knowledge and assistance, always friendly and helpful.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely helpful and friendly

Mich and Gina are extremely helpful and friendly. We've used storage here for a while now and had great help and advice when we wanted to move units and increase our storage. The convenience of the app for coming and going later in the evening is really helpful.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great

It was easy to book online and I received an email a day or so before with all the instructions to download and setup the app needed for entry. Very friendly and helpful staff who showed me around on arrival.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly

I am a delivery driver and used to deliver to this place over a year ago. I have returned recently to cover the area and I just want to say this has got to be one of the friendliest, welcoming and also helpful places I have been in poole. Have to mention Gina and Michelle, they most definitely couldn't be two better people and would like to thank them for the experience when visiting every time. Keep up the good work.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Visited Poole store today and met Gina

Visited Poole store today and met Gina. She was really very well informed, understood the needs of people planning to use storage facilities perfectly and explained everything involved thoroughly. Would highly recommend this store.

February 26, 2026
Unprompted review

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