Gina was absolutely amazing! She made the entire process incredibly easy and took her time to explain everything clearly. The pricing was fantastic too. Highly recommend!
Location
Switch location50 Willis Way, BH15 3SY Poole, GB
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See what reviewers are saying
If you need storage in Poole, just go straight here. Stress levels down, belongings safely stored, and customer service that actually feels human. The facility itself is spotless, super secure and... See more
The app access system has improved significantly as time has gone on. It is always promising when companies bother to improve their equipment. The staff are always working to keep the space clear,... See more
Gina at Shureguard poole was so helpful and friendly when we came to collect our key and access our storage. Many of my family and friends have recommended this place to store our stuff whilst we are... See more
Company details
About Shurgard Self Storage - Poole
Written by the company
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company

- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
50 Willis Way, BH15 3SY, Poole, United Kingdom
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Excellent customer service
Easy access to outside storage…
Easy access to outside storage containers and friendly and helpful service 👌
5***** service Poole
5***** service, the ladies here at Poole are amazing and nothing is to much trouble 😀
SECURE, PROFESSIONAL AND FRIENDLY
The staff always cheerful and very helpful. Had a lock up there for a couple of years and there has never been any problems regarding access, the lifts have never malfunctioned and the premises clean and well maintained and most importantly, extremely secure. The change of ownership from LoknStore to Shurgard went through seemlessly. The girls Gina & Michelle always give you a cheery smile hello when we signed in and thank you when we sign out. Today we settled up and removed all of our possessions today but we would always use their facilities in the future. Thank you all.
Very easy to sign up and simple…
Very easy to sign up and simple handover of the unit when we arrived. There is easy access and everything is clean and tidy. Very happy.
Staff are brilliant very helpful
Staff are brilliant very helpful. Easy to use and easy to get to storage unit.
Also loos which I find really helpful when your there for a while
Friendly pleasant showed h&s the locker…
Friendly pleasant showed h&s the locker and gave us the key.
Would highly recommend them to look after your belongings.
5 Star Experience
Moving homes can be incredibly stressful, but Shurgard made the process so much easier.
I needed to move all my belongings over two days in preparation for completion, and the staff at Shurgard were exceptional. They were extremely helpful and friendly, happily assisting with opening and closing the bay as I made multiple trips across the two days. Their support and flexibility were invaluable during such a hectic time. Highly recommend!
Excellent and professional service
It’s my first time to use self-storage. Gina helped me through to find the perfect storage unit. Gina’s professional help was impressive. She had great patience and thoughtfulness in search of the most ideal storage for me. She gave clear explanation of everything, and did excellent follow-up. Thank you so much, Gina.
Great Service
Great Service. Always greeted with a smile.
Would 100% recommend the team at the Poole Branch.
1st time
The staff are very helpful and friendly
It's clean and tidy, ver easy to move around
Very good and friendly service
Very helpful and answered all my question very quickly and friendly staff thank you poole team for helping and answering all my questions
Very helpful staff made the whole…
Very helpful staff made the whole process a pleasure
Great Service
Michelle' s customer service was outstanding. She was helpful, professional & very efficient. Would highly recommend. 10 out of 10. Thank you! 😊
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