Shurgard Self Storage - PooleReviews 

116
TrustScore 5 out of 5

4.9

50 Willis Way, BH15 3SY Poole, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Gina was absolutely amazing! She made the entire process incredibly easy and took her time to explain everything clearly. The pricing was fantastic too. Highly recommend!

Rated 5 out of 5 stars

If you need storage in Poole, just go straight here. Stress levels down, belongings safely stored, and customer service that actually feels human. The facility itself is spotless, super secure and... See more

Rated 5 out of 5 stars

The app access system has improved significantly as time has gone on. It is always promising when companies bother to improve their equipment. The staff are always working to keep the space clear,... See more

Rated 5 out of 5 stars

Gina at Shureguard poole was so helpful and friendly when we came to collect our key and access our storage. Many of my family and friends have recommended this place to store our stuff whilst we are... See more


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage - Poole

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

  • 50 Willis Way, BH15 3SY, Poole, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

116 reviews

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4.9

All reviews

(116)

6,995 reviews in the last 12 months

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Rated 5 out of 5 stars

SECURE, PROFESSIONAL AND FRIENDLY

The staff always cheerful and very helpful. Had a lock up there for a couple of years and there has never been any problems regarding access, the lifts have never malfunctioned and the premises clean and well maintained and most importantly, extremely secure. The change of ownership from LoknStore to Shurgard went through seemlessly. The girls Gina & Michelle always give you a cheery smile hello when we signed in and thank you when we sign out. Today we settled up and removed all of our possessions today but we would always use their facilities in the future. Thank you all.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

5 Star Experience

Moving homes can be incredibly stressful, but Shurgard made the process so much easier.

I needed to move all my belongings over two days in preparation for completion, and the staff at Shurgard were exceptional. They were extremely helpful and friendly, happily assisting with opening and closing the bay as I made multiple trips across the two days. Their support and flexibility were invaluable during such a hectic time. Highly recommend!

November 23, 2024
Rated 5 out of 5 stars

Excellent and professional service

It’s my first time to use self-storage. Gina helped me through to find the perfect storage unit. Gina’s professional help was impressive. She had great patience and thoughtfulness in search of the most ideal storage for me. She gave clear explanation of everything, and did excellent follow-up. Thank you so much, Gina.

October 29, 2024
Rated 5 out of 5 stars

Great Service

Michelle' s customer service was outstanding. She was helpful, professional & very efficient. Would highly recommend. 10 out of 10. Thank you! 😊

August 14, 2024

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