Georgia was a great host made me feel welcomed straight away and understood my needs. Great customer service on her part. Thanks Georgia!
Location
Switch location54-80 Ossory Road, SE1 5AN London, GB
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See what reviewers are saying
When I first enquired about units, Lewis was very helpful, he took the time to explain the unit sizes to me and went the extra mile to show me one I was most interested in. Since obtaining a unit... See more
Louie was extremely kind,and professional .. he showed me the unit and explained me the whole process. I felt very comfortable with the idea of leaving my belongings. Thanks for the smooth transacti... See more
What a fabulous service. Adam and Farid were calm, nice, and Adam even helped get stuff out of the car. An incredibly professional customer service experience, very unusual nowadays! Thank you guys fo... See more
Company details
About Shurgard Self Storage - Southwark
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
54-80 Ossory Road, SE1 5AN, London, United Kingdom
4.4
Excellent
82 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
First time using self storage, Adam made process super easy and was helpful with sorting all the paperwork/explaining how things worked and answering my questions!
April 8, 2023
Unprompted review
Adam was extremely helpful in quickly…
Adam was extremely helpful in quickly arranging the storage unit and even helping us carry one particularly heavy and large piece. Would highly recommend.
April 8, 2023
Unprompted review
Great service!
Excellent service received from Farid. He was very helpful, informative and friendly. Would definitely recommend! Thanks
April 11, 2023
Unprompted review
Extremely rude reception member
Extremely rude reception member, and wouldn’t own up to his mistake which cost me money. Will never use again once my month is over. And I just noticed they sent me a bill of over £100 before my month has even finished.
April 1, 2023
Reply from Shurgard Self Storage - Southwark
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly.
Great storage facility and service
Great storage facility and service, Adam was very helpful.
April 3, 2023
Unprompted review
Excellent service
We’ve used Shurgard before and were very happy with the service, hence we’ve returned. Adam was extremely helpful and efficient, and it was a smooth seamless process sorting out the storage we needed. Thank you .
April 3, 2023
Unprompted review
What a fabulous service
What a fabulous service. Adam and Farid were calm, nice, and Adam even helped get stuff out of the car. An incredibly professional customer service experience, very unusual nowadays! Thank you guys for making a stressful day a little bit easier. I’m telling other friends who are moving out of London about Shugard.
March 31, 2023
Unprompted review
Farid and Adam were very nice and professional!
They were very nice and professional!
April 1, 2023
Unprompted review
Great service will definitely use again…
Great service will definitely use again friendly staff and was there to help when needed. Thank you
September 16, 2022
Happy for the service!
It has been very helpful to find a storage very close to the place where i used to live which allowed me actually to move all my stuff in a very short lenght of time, and at an accessible cost. The guys has been helpful in all the things related to the storage as it was my first time renting a space in a storage. I thanks the guys for the help received.
May 21, 2022
Excelent storage 100% recommended
Excelent storage 100% recommended, easy access, clean, safe and cheap
May 17, 2022
The whole experience was hassle free.
The whole experience was hassle free.
I have started checking their website but decided to pay them visit before signing.
I went to their branch at Ossory Road, and the gentleman there was kind enough to show me the unit I was interested in.
So, overall the experience has been good.
April 26, 2022
Reply from Shurgard Self Storage - Southwark
Hello Paulo. Thank you so much for your positive feedback! Our team will be delighted to read it. Have a wonderful day, and don't hesitate to let us know if we can help you in the future! Your Shurgard Team
It was a great experience while booking…
It was a great experience while booking and I am happy with the service of Shurgard. Thanks.
March 9, 2022
Reply from Shurgard Self Storage - Southwark
Hello Tazrin Hossain. Thank you so much for your positive feedback! Our team will be delighted to read it. We remain at your disposal. Your Shurgard team
A MONEY SUCKING HORRIBLE BUSINESS! Don't be fooled!!!
Shurgard seemed to be a great service and it would be, but don't be fooled, they will revise the payment terms midway through your contract, which they did with me by £30 per month extra. To add the cherry on the top, they enforced a hidden clause in the contract to notify them within 15 days of cancelling the contract otherwise they'll take EVEN MORE MONEY FROM YOU - in this case £70.
DO NOT USE THEM. THEY WILL BLEED YOU DRY!
January 31, 2022
Unprompted review
Reply from Shurgard Self Storage - Southwark
Dear customer, we are sorry to hear your cancellation didn't go as planned. Please send your customer ID and phone number to so we can get in touch and solve the issue for you. We always try to provide our customers the best value for money and understand that a rent increase is never welcome. We invite you to your storage center to go through the different options and maybe move to a cheaper unit. Sure we will be able to find a solution together. Kind regards, the Shurgard Team.
Execellent Service
January 13, 2022
Reply from Shurgard Self Storage - Southwark
Hello goitom zekiros. Thank you for your recommendation and feedback for Shurgard Self Storage Southwark. We remain at your disposal. Your Shurgard team
The staff is very helpful Mr Tim he is…
The staff is very helpful Mr Tim he is showing me everything and helps me
January 13, 2022
Reply from Shurgard Self Storage - Southwark
Hello Mohammed Amir Ali. Thank you for your recommendation and feedback for Shurgard Self Storage Southwark. We remain at your disposal. Your Shurgard team
Was a bit of a disaster
Was a bit of a disaster. Booked the unit and received a confirmation and invoice. When I arrived I was asked for a code to use to enter the units that should have been sent by email, but hadn't received it. I then got trapped in the building for 45 mins as the code system shut down as I was trying to leave.
January 4, 2022
Reply from Shurgard Self Storage - Southwark
Hello, and thank you for taking the time to give us your feedback. We will make sure to pass them on to our team. If there is anything we can do, send us your customer number to info@shurgard.co.uk. Our team remains at your disposal for any additional questions you may have.
Do not use this company. Awful service
Do not use Shurgard. Terrible service. I haven’t been able to access my unit at their Southwark site for two weeks now. Keep being told it’s a technical issue and will be fixed. I’ve had to rent another unit at Big Yellow Storage but can’t access my Shurgard unit to get my belongings. Shurgard is a terrible company with absolutely no customer service.
December 21, 2021
Unprompted review
All Is Good.
Not bad experience, price structure is up and down but happy with the service.
December 5, 2021
Reply from Shurgard Self Storage - Southwark
Hej! Tack för att du kontaktar oss. De priser som anges på vår webbplats avser månadshyran för ett förråd och kommer inte att ändras under åtminstone de första sex månaderna. Skulle det ske några prishöjningar längre fram informerar vi dig skriftligen. Tveka inte att kontakta oss för ytterligare information. Ditt Shurgard team.
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