Shurgard Self Storage - Wandsworth Reviews 

Arriving at this storage facility I have found the front door to the units repeatedly left wedged open so that anyone can walk in. This is especially concerning at night as anyone could be lurking in the darkness. When compolaining the staff gave a series of excuses (one saying it is not her responsibility to check the front door) I find this astounding. These units are supposed to be secure. There needs to be some serious action taken.

There seem to be no other way to access your storage unit than to download an app on your smartphone and use it to unlock various keypads and the lift. This is incredibly brutal as it clearly excludes anyone without a smartphone , or a modern/powerful enough device to access the services of Shurgard. It's also very intrusive. The reason given was "people can take a look at the code you type on the keypad". The staff are very professional and helpful but the company policy is a scandal.

Great service, easy to book, helpful staff. Great costume service Rianna!

John was extremely helpful, managed to find a solution for me within minutes and made my storage experience super easy. 5* service

Getting the storage was very fast and easy, the staff was very nice and helpful, both on the phone and in the centre.
I moved my stuffs after working our but although no staff was there everything was ready and it was very easy.
no hidden or extra fees.

John was super helpful in sorting out my issue, and keeping me informed along the way

Terrible customer service.
I have paid my monthly charge every month, for over two years, via Shurgard’s ‘Shurpay’ link. Meaning, they email an invoice/link which opens another link which tells you to go to your online banking to approve the payment.
For the last few months, these Shurpay links haven’t worked properly, and Shurgard just keeps sending more emails daily, with no invoice attached.

Today I have tried to pay seven times, spoke to numerous people on the phone. They blamed the bank - spoke to the bank who said the problem was at Shurgard’s end. Spoke to a manager from Shurgard who blamed me, for not wanting to set up a direct debit? He actually became rude and argumentative and acted as if he was a software engineer, defending an obvious problem with the system.
I had previously spoken to Joel in the Gypsy Corner branch who had confirmed that there was a problem with the system as multiple clients had called with problems.

Ultimately, the manager exacerbated the situation and took ownership for a payment system he knew nothing about, and his hostile attitude has left me feeling extremely angry.
Made worse by the fact that when I asked for the contact details of the District Manager, he would not provide them.

My advice: Find a better storage solution, where all staff are trained properly and are on the same page!

Rianna was very friendly and helpful. Good service and good prices

Had really great service and professionalism from Rianna. Would recommend this storage centre

Fast and easy experience especially thanks to Rianna, very professional and pleasant person!

I recently used Shurgard Wandsworth for the second time, and I was once again impressed by the outstanding service provided by Rianna. Her professionalism, attention to detail, and genuine care made my experience truly exceptional.

Rianna's expertise in assessing my storage needs and providing helpful suggestions ensured I chose the perfect unit size. She guided me through the paperwork effortlessly and patiently addressed all my questions, leaving me feeling confident in my decision.

Rianna's friendly and welcoming demeanor created a pleasant atmosphere throughout my entire visit. Her knowledge of Shurgard's security measures and convenient amenities instilled trust in the facility. Her dedication to customer satisfaction was evident, making me feel valued and appreciated.

I highly recommend Shurgard Wandsworth, particularly when Rianna is there to assist you. Her exceptional service sets the standard for excellence. Thank you, Rianna, for making my experience at Shurgard Wandsworth truly remarkable!

After an exhausting search, looking for various storage options for over ten years, I am pleased to finally find a permanent solution and it's all thanks to John and the tram. He not only provided exceptional service, but his vast and inexhaustible knowledge, coupled with his positive attitude, left a lasting impression and I can finally find a safe space for all our stuff. John also offered valuable tips to ensure my satisfaction as a long-term customer. Can't recommend John enough, as a great employee of a great company.

Great place and experience

We had a amazing experience

Amazing service, great experience

I have the worst experience I could ever have with this company. Please stay away from them. Unless you want to loose everything and faced the worst attitude towards you.

I've delayed payment (but covered all the bills later) and for this I was robbed and lost everything I've ever had.

First of all, my padlock was broken and the team said that they have nothing to do with it. I was notified days later and they also didn't notify police. All the days after the team was repeating that nobody was inside and everything is safe. Moreover they sent me shot with yellow bag laying on the left side. Since that day they promised that nobody entered the room and also said that they even not allowed to touch my door. Also they've promised on 21st of December to find CCTV footage ASAP. I've trusted them.

When I've arrived to take away my belongings they were telling me that nothing was lost on the next day they showed me photo that their manager took a day before - it was total mess. FIrst of all, the yellow bag already was missing and they told that their manager is the only person who were entering my room. On my question why their manager didn't ask my permission to enter room or didn't notify me - they couldn't find an answer.

I called my lawyer and he said that I must call police first. Rihanna and Kayla were extremely rude and abusive towards me. They were trying to manipulate mentally and insisting that I shouldn't call the police now. All the payments were covered and I was left with trash that I had to clear around 5 pm on 13th of January (when everything was closed). They kept lying that still no CCTV (after more than 3 weeks), couldn't give an explanation why their manager or someone else from their team entered my room without permission and why they didn't notify police after robbery. Manager on the phone were extremely rude to team and sending threads. He also didn't answer any of my questions. Thanks the incredible police officers I got permission to take away trash next day.

When I've arrived to take away trash I've asked permission from Rihanna and Kayla - they said that I can do it. Once I've finished Rihanna started to yell at me that I must remove everything on the streets and owe them money for the whole month because I removed trash not yesterday but today. Both of them were so rude and aggressive which lead me to panic attack and I had to call the ambulance. They didn't even allow me to sit at the unloading area - I had to wait sitting on the street during winter.

At the same time while left luggage and trash were on the street and I was sitting at ambulance car a man came from the corner of that budding and tried to steal what's left.

I was renting lockers in London for 5 years and never ever had any experience like this. I've realised that my big mistake was talking to Rihanna in front of my room. Sometimes she was checking the floor and talking to me in front of my room seeing what's inside. Moreover quite often I was receiving calls from team about when I'm going to be there - which is suspicious.

But the most ridiculous part is that Rihanna told me multiple amount of times: "If you wouldn't delay payment - it would be different and this situation wouldn't happen".

It's been 1,5 months and still no CCTV. Since I left this horrible storage team stopped to reply all my email and calls. I'm working with psychologist now and trying to get back to life.

p.s. They always sent the same reply to all comments, later claim to remove your comment and in reality never reply email in order to help.

Good price and the most important for me was that you have access to storage from 6am to 11pm

Completely uncontactable by phone. I have been a customer for around 3 months and had to call for various reasons probably circa 10 times and not once have I got through to Wandsworth. I'm just transferred to another branch. The other branches say they'll get Wandsworth to call me back and I've never been called back.