Really happy with Tonbridge Shurgard. Always hugely helped by Nancy in the office. Always goes above and beyond to help and is an absolute asset to the company. Have been using shurgard for 15 year... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had a storage unit in Shurgard Norbury for many years and have been happy in the knowledge that my possessions were secure there. On several occasions I needed help from the staff, who were al... See more
I’ve been using the SHURGARD in Bow and I’ve had a great experience storing my items here. Laeak and Ryan are great staff members , always going above and beyond to help which is great. I highly recom... See more
Wolverhampton Shurgard were very helpful in showing me the various sizes of the units, to see what suoted my needs. Access is very easy, but secure. Lorna was super helpful with arranging and explaini... See more
Company details
About Shurgard Self Storage
Written by the company
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
Written by the company
- 340+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
Contact info
Breedveld 29, 1702, Dilbeek, Belgium
- customerservice@shurgard.eu
- shurgard.com
4.7
Excellent
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleasant experience and easy to…
Very pleasant experience and easy to set up, friendly and helpful staff Nikki and Paige
June 9, 2026
Unprompted review
Helpful and accommadating
Helpful and accommadating. Always ready to assist
June 9, 2026
Unprompted review
Excellent customer service at Shurgard…
Excellent customer service at Shurgard with Carina in the Maidenhead branch 🤩 She is very helpful, professional and friendly which made the whole experience a lot easier as there is so much information to take in. Thank you so much. 100% recommend.
June 9, 2026
Unprompted review
Very expensive mistake to use Shurgard
Very expensive mistake to use Shurgard, ended up paying over £500 for one month and one day storage of 150 metres.
Offer of £1 for the first month was unavailable so I am not sure if this even existed. Arranged for a one month contract with 7 day grace period at end. I only took one day of this and yet they went into my account and took another £352.00
Please be careful as this was a really expensive mistake and Shurgard are saying they were entitled to take the money, no apology offered. Just replied I should have put everything in writing.
Feel this was a real rip off, start by offering something that is not actually available and then double down on taking whatever you can from customer.
Not sure why you have bothered to reply, or maybe an Ai agent as it does not address my issues at all.
June 7, 2026
Unprompted review
Reply from Shurgard Self Storage
Hi Julie, thank you for taking the time to share your comments. We offer a wide variety of unit sizes and types, so if you don’t have many things to store, you won’t end up paying for space you’re not using. We are confident that the overall cost of your storage unit offers good value in the market and thank you for choosing Shurgard. Your Shurgard team
Gina was super helpful in getting us…
Gina was super helpful in getting us sorted at Poole branch
June 8, 2026
Unprompted review
Very good service and explanation by a…
Very good service and explanation by a nice lady on the reception
June 8, 2026
Unprompted review
Quick and Easy
Easy, Friendly, Informative staff.
Gave me a tour and a choice of options explaining pricing and the app.
Staff member: Sam - Kettering Branch
June 8, 2026
Unprompted review
I have been using Shurgard for nearly…
I have been using Shurgard for nearly 10years and I can only say nice things about the service and staff at the Poole Branch. Michelle and Gina are both very helpful whenever I see them. Would highly recommend.
June 8, 2026
Unprompted review
Friendly, Professional and Extremely Helpful
I had a great experience with Kane at Shurgard. He was kind, polite, and extremely helpful throughout the whole process. He took the time to show me around the different storage options available and answered all of my questions thoroughly and patiently.
Kane made everything clear and straightforward, which gave me confidence in choosing the right unit for my needs. His professionalism and friendly attitude made the experience much easier and more enjoyable.
I highly recommend Kane to anyone looking for storage solutions. Excellent customer service and a real credit to the team. ⭐⭐⭐⭐⭐
June 8, 2026
Unprompted review
This is a really great office space
This is a really great office space. Staff here are professional and efficient. Would recommend!
June 8, 2026
Unprompted review
We use this space for work and it’s a…
We use this space for work and it’s a great location with fab facilities.
June 8, 2026
Unprompted review
Great staff and location
We use Shutgard for work - the staff are great. So helpful - Nothing is too much trouble. Great location
June 8, 2026
Unprompted review
Brill office space
We use Shurgard for work, great location. Shout out to Mich
June 8, 2026
Unprompted review
Have had a great experience
Have had a great experience - use shurgard for work!
June 3, 2026
Unprompted review
SHURGARD POOLE
I have been using this store facility for many years. Michelle and Gina are always helpful , very pleasant and understanding. The storage corridors are always
Kept clean and everything runs smoothly, I have and always will recommend.
June 8, 2026
Unprompted review
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