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Shurgard Self Storage Reviews 30,810

•
TrustScore 4.5 out of 5

4.7

Self-Storage Facility•354 Locations
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Review summary

Created with AI, based on recent reviews

Evaluating 2,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, often noting how they go above and beyond to assist with various needs. The service provided is frequently described as excellent, with many appreciating the efficiency and ease of the overall process, from initial inquiries to setting up units. Reviewers also highlight the positive user experience, finding the online processes straightforward and the locations convenient. However, some people were dissatisfied with customer service, mentioning issues with slow responses, conflicting information, and a perceived lack of care for long-term customers, especially regarding payment difficulties. There were also reports of mistakes occurring and customers feeling unfairly penalized due to the handling of these issues.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers consistently praising their helpfulness,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as straightforward and... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpful, efficient, and... See more

Location

Reviewers mention positive feedback about location, with many praising specific branches like Tonbridge,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really happy with Tonbridge Shurgard. Always hugely helped by Nancy in the office. Always goes above and beyond to help and is an absolute asset to the company. Have been using shurgard for 15 year... See more

Rated 5 out of 5 stars

I have had a storage unit in Shurgard Norbury for many years and have been happy in the knowledge that my possessions were secure there. On several occasions I needed help from the staff, who were al... See more

Rated 5 out of 5 stars

I’ve been using the SHURGARD in Bow and I’ve had a great experience storing my items here. Laeak and Ryan are great staff members , always going above and beyond to help which is great. I highly recom... See more

Rated 5 out of 5 stars

Wolverhampton Shurgard were very helpful in showing me the various sizes of the units, to see what suoted my needs. Access is very easy, but secure. Lorna was super helpful with arranging and explaini... See more

Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

About Shurgard Self Storage

Written by the company

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Written by the company

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Rivaldo was very kind

Rivaldo was very kind, genuine and super informative about prices, options and what would work best for me.

10/10 service! Will definitely be choosing Shurgard in the future thanks to Rivaldo!

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service form Chris, Kaz & Sophie today. Really saved the day for me. The type of customer service we dream for! Not only did they assist during such a stressful time they followed up to ensure everything was smooth. Thank you so much for all your help. Highly recommend 😊

June 14, 2026
Unprompted review
Rated 1 out of 5 stars

Shurgard in Amsterdam…

I started with Shurgard in Amsterdam for 174 euro a month about since June 24 (1 1/2 years ago). I have not been paying attention to all their price hikes over that period to be honest as I have an auto payment on the invoice. I then noticed that I am paying now paying 304 euro pm. THAT IS 75% INCREASE! That has nothing to do with in indexation but more to do with captive pricing. And to top it off the same unit is being offered on line for 129 per month - apparently more focused on new chairmen’s than existing ones.

June 12, 2026
Unprompted review
Shurgard Self Storage logo

Reply from Shurgard Self Storage

Hi, thank you for your feedback. We understand your concerns about price increases and appreciate you bringing this to our attention. Our pricing reflects ongoing efforts to maintain high-quality facilities and services. Your comments have been shared with the relevant team for review. We value your input and hope to offer you a more positive experience moving forward. Your Shurgard Team

Rated 5 out of 5 stars

Wolverhampton Shurgard were very…

Wolverhampton Shurgard were very helpful in showing me the various sizes of the units, to see what suoted my needs. Access is very easy, but secure. Lorna was super helpful with arranging and explaining everything. Strongly recommend

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, pricing and terms.
Adrien was so helpful explaining the units available, the pricing, the contract and how the facility worked! He took time to explain everything thoroughly and did it in English for this American who is not fluent in French. That was very nice.
The facility itself is so nice, clean and well located with many available options. I ended up renting a unit with climate control to ensure my books were not harmed by the humidity.
I would definitely recommend Shurgard in Waterloo!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Who knew storage could be this painless?

If you need storage in Poole, just go straight here. Stress levels down, belongings safely stored, and customer service that actually feels human.
The facility itself is spotless, super secure and very easy to access, no faffing about or mystery corridors. Everything just works the way you’d hope it would!

Would absolutely recommend.

June 1, 2026
Unprompted review

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