ShutEye Reviews 169

Was a great app for most of my use, but recent app updates have made the app completely useless. A few months ago I updated it and it just automatically changed the wake up sound from a nice peaceful song that slowly builds up in loudness to blaring noises. When I reached out to support that acted like I had no idea how to use the app, despite having it for 2.5 yrs at that point. I kept telling them it wasn’t working, automated emails would just say try again. It eventually got solved once a human got involved. Then there was an app update at the beginning of the month and now it doesn’t even monitor my sleep. It’ll start and then after 5 mins stop. I reached again and was told it was because I didn’t charge my phone at night (despite doing so) or wasn’t enough space on my phone (which I have plenty). I explained this wasn’t the case and was just ignored. I reached out to another department to say that they need to fix the app or I’ll have cancel my subscription since I was paying for it to do nothing. They just responded with how to cancel my subscription lol. Anyway, a horrible company that does not care about the quality of its product anymore.

I downloaded an app called ShutEye sleep tracker. It said 7 day free trial cancel at any time. I got suspicious before completing the purchase on my iPhone but it still deducted the full amount off my account on my IPHONE immediately - obviously no free trial. How can I be charged when I did not even complete the purchase? I did not double click for payment! This is giving Apple Pay a bad name and is utter thievery!

Waste of time and money. Completely useless. Sometimes it doesn't record anything at all. There are plenty of better options out there. Dont waste your time with this

I loved Shut eye … until they removed REM sleep stage from their data review. I can all but guarantee it was not the reason claimed and it was very much an issue with money - ie., ppl forgoing sleep studies and certain entities losing money specifically as a result. Claiming that they (shut eye and some of similar apps apparently) removed it because it wasn’t always accurate (just the REM was an issue for accuracy? Hmmm. Mmmkay) and it caused “undue anxiety” for PTs. So thoughtful they were soooo concerned about PTs and their anxiety but aren’t concerned about complaints I’ve seen from other feedback claiming accuracy issues on awake vs not, etc. Yeah, okay.
I work in medical research and this seems like a lip service excuse and someone stepped in per se and paid a tad bit of money to the app (or made a “very convincing argument” - ahem) to ensure this option was removed. It’s very suspicious in my opinion and experience … knowing how this industry works 🤨.
Does this app (and any other like it) carry the risk of picking up on another human in the room within feet of you? Of course! It’s not perfect. It’s an app!!! But ironically my experience for two years was that when using the “gentle alarm” DAILY (which literally watches for sleep stage and is ONLY to go off during light sleep stage) NEVER AWOKE me during REM or deep sleep (yes, you can tell when you’re awoken during light vs REM vs deep). Crazy how it worked sooo well. If the apps REM recording was SOOO problematic I guarantee it would have awoken me at least a few times during REM - at least that’s what the stats would lead you to believe, right? Out of 730 nights the app never woke me during REM. Strange. Yet the claim is that it is inaccurate enough for REM stage recording that they removed it altogether - because supposedly sometimes ppl were in it and it wasn’t showing, and other times they weren’t and it recorded they were 🤔. And it was “so stressful to PTs” and “that a sleep study is a better option.” But no concerns about the others stages, their inaccuracies and patient anxiety. Soooo, you make the call. But I don’t buy the BS excuse at all. Once again, we as adults are just little peons who are not allowed to make decisions for ourselves, are condescended to, and told what’s best for us under the guise of “helping us,” when in reality it’s ALL about making sure big pharma, medical industries etc make their MONEY from us. Not a shock, but SOOO disappointed since again, I found this app very beneficial for several reasons for the last two years. I would recommend except I personally think REM stage is a vital piece of the puzzle. If you’re not looking to keep track of your sleep stages. Then sure, go for it 👍. Of course I keep reading about how ppl have issues with cancellation and charges. I’m a bit nervous about that now. We shall see.

Total scam. Will take your money and no “free” trial. Will continue to take money from your acct. Stay away from them. I wish I had. Buncha crooks.

Disappointed. Looks as if it will do the job but said I have 7 day free trial but keeps giving me options to purchase a discounted rate yet I've only download it a couple of hours. Nothing seems to work unless "you unlock" and pay! What about the 7 day free trial!!!!!!

It was labeled as a free app. It forced you to pay for a year with the option to cancel within 7 days. I did not like it and canceled after 3 days, but am still being charged for the year. AVOID AT ALL COSTS.

The only good thing about this app is the white noise. I did the free trial and just about every night it said I only had 3 hours sleep. Deep sleep 45 minutes. This app is seriously faulty.

First of all I thought I was getting a free trail.I even cancelled my subscription in two days and a week later after trail period I saw I was still charged $59 for the year. As for the app it is in no way accurate. I lay awake for over a hour and it’s says I fell asleep in 10 minutes. I even got up and took my dog out and it didn’t pick up on that. On Numerous Occasions I’m not asleep and it will record sleeping. I continued to use the app after trial period out of curiosity. However I do find some of the sounds it offers soothing.
A refund would be nice but that won’t happen!

It's a load of rubbish. I thought I was signing up for a 7 day trial. I clicked my phone to "pay" and it took me back to that screen, so I clicked again. This time, it took £59.99. I tried to e-mail them and got a canned response. I'm still trying to e-mail with them and I keep getting the same pasted responses, over and over. I wish I would have come here first to read the reviews, because it's a rip off.

I saw this looked great- but I lay awake for hours and that’s I go to sleep in 6 min! Not!!! The good thing is it caught me light snore one time and grind my teeth. Not worth it waited to long to deactivate- so 59$ down the drain. And the dream note amylase does not work…

What an absolute rubbish app. So full of ads you can't use it.

This app doesn't work at all!!! Last night I had a decent night sleep however the app told me that I slept 26 minutes. It does this all the time!! Save your $60 for an app that actually works!!

I didn't even create an account, and got charged the yearly subscription fee after downloading the app. I didn't agree to sign up, nor pay. They then try to automatically continue annual subscription fees. Avoid at all costs!

Absolute load of rubbish.. the app told me I was awake from 3 till 6 am and then proceeded to record me snoring through those hours.. This happened every night.. Do not waste your money on this app..

Went for the 7 day free trial then realised it wasn’t for me however they charged me £59.99 in the first 48 hours and the app is rubbish
DO NOT DOWNLOAD THE APP

want to warn others about my experience with ChatEye. I initially signed up for what was clearly labeled as a seven-day free trial. However, the platform automatically switched me to an annual subscription and charged me 69,99 euros without respecting the trial period I had chosen.

I feel this is a deceptive practice and not what I agreed to. Despite reaching out for a refund, I have not been able to recover my money. I want to share this so that others are aware and can avoid falling into the same trap.

Just don’t download. They’ll charge you within “free trial period” before you cancel, for me it was for an expensive yearly subscription. Poor sleep score nights are nights I have good sleep, nights I have poor sleep (including literally very consciously awake for hours at a time with Apple Watch on) record as perfect night sleep.
Just don’t do it. It’s a scam. I even gave it a year go following being ripped off and charged before ending of trial period.

Completely dissatisfied with Shut Eye for not giving me a refund via Apple for a subscription that I never had!!! Terrible application and customer service,there is none, never used this app and was charged 59.99 for a subscription that I never had, Shut eye is the worse, do not have anything to do with it or you will be charged. Never used it and they still managed to charged me, cannot get a hold of them because they don’t have a number!!!D NOT USE THIS if you don’t want to get ripped off

Scam! They advertise 7-day trial, but charge you immediately and ignore requests for a refund.