Shuttercraft - Cornwall Reviews 102

TrustScore 5 out of 5

4.8

Little Bridge Park, PL27 6UN Wadebridge, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From the first meeting to the installation of the finished product - in our case shutters and blinds, the service was superb. We have used Shuttercraft Cornwall in two homes over the years and would... See more

Company replied

Rated 5 out of 5 stars

Excellent service with practical advice from a friendly business. We changed a door on our property not long after the installation of our blinds and Shuttercraft adapted that blind saving us the cost... See more

Company replied

Rated 5 out of 5 stars

From start to finish we were very pleased that we chose Shuttercraft to install our shutters. At our initial appointment Steve offered advice and suggestions and we felt assured that our final cho... See more

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Rated 5 out of 5 stars

Very good Service and installation. Extremely pleased with the shutters. They make the rooms seem bigger and reflect the light when angled. The split design allows a high degree of privacy whilst allo... See more

Company replied


Company details

  1. Window Treatment Store

About Shuttercraft - Cornwall

Written by the company

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

Discover Our Shutters
Discover Our Blinds
Find Your Local Shuttercraft
Living Room Shutters

Contact info

  • Little Bridge Park, PL27 6UN, Wadebridge, England, United Kingdom

  • 01637 849 153

4.8

Excellent

TrustScore 5 out of 5

102 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lynn and Steve from Shuttercraft

Lynn and Steve from Shuttercraft have done all the blinds and shutters for the windows of my house. They brought a wide selection of finishes and demonstration pieces on the initial consultation, which really helped visual the end result. The workmanship was second to none and the blinds and shutters that they fitted are of a lovely quality. Very accommodating, very professional and very happy with the results. Highly recommend.

December 13, 2022
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Reply from Shuttercraft - Cornwall

Thank you for sharing your experience with us! We are glad you are pleased with the services you received and hope to see you again soon.

Rated 5 out of 5 stars

More than five stars so clean no mess…

More than five stars so clean no mess and very professional,I would recommend anyone to them.I truly can’t thank Steve and Graham enough,I can honestly say you won’t be disappointed with them

December 5, 2022
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Reply from Shuttercraft - Cornwall

Thank you for sharing your experience with us! We are glad you are pleased with the services you received and hope to see you again soon.

Rated 5 out of 5 stars

Súper efficient and pleasant to deal with

Súper efficient on ordering and fitting, great communication and excellent fitting job. Very pleased.

November 7, 2022
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Reply from Shuttercraft - Cornwall

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 3 out of 5 stars

Problem with one slat

The shutters have gone in well. Unfortunately there is a problem with one slat which will take yet another three months to arrive from China

October 21, 2022
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Reply from Shuttercraft - Cornwall

Thank you for your feedback. At Shuttercraft we take our customer service seriously so will be looking into this for you.

Rated 5 out of 5 stars

Beautiful shutters by Shuttercraft

We have had Shuttercraft to install their shutters on most of our windows. They look great, and they keep the rooms cool in the summer and keep the warmth in the bungalow . All our say how good they look, and our next door neighbour is moving to a new home and she is going to give Shuttercraft a call.

October 21, 2022
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Reply from Shuttercraft - Cornwall

Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Very simple to order

Very simple to order. Work carried out punctually and a great job was done

October 13, 2022
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Reply from Shuttercraft - Cornwall

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

They were amazing start to finish

They were amazing start to finish. Kept to timelines, efficient and value for money. Great communication. 5 star service.

March 31, 2022
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Reply from Shuttercraft - Cornwall

Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent very pleased from the start … firstly…

Excellent from the start … firstly discussion and measured… quote all very thorough and informative and then along wait for delivery… the fitters were very professional clean and efficient… all fitted in a few hours … thank you

October 7, 2022
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Reply from Shuttercraft - Cornwall

Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon

Rated 5 out of 5 stars

We always receive really good service…

We always receive really good service from Shuttercraft, they turn up on time and deliver the product we need.
Quality materials used which means that we are delighted with the blinds and shutters fitted.
Would totally recommend.

October 11, 2022
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Reply from Shuttercraft - Cornwall

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Excellent Quality Shutters

From start to finish I received excellent service. Steve who attended the survey appointment was very professional / knowledgable. In addition the quote was very competitive. When it came to the installation day the fitters were prompt, professional and very tidy. The shutters look great and are excellent quality.

September 29, 2022
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Reply from Shuttercraft - Cornwall

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 4 out of 5 stars

Very good service

Very good service, prompt and efficient. The blinds fit well and I like the fact that I can raise them easily by gently pushing them up with my fingers so not needing cords dangling around though having to twist them to open or shut is rather time consuming.

August 25, 2022
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Reply from Shuttercraft - Cornwall

We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon

Rated 5 out of 5 stars

Worth the wait

The whole process was easy and when Steve went through the options there are plenty of choices. The quote was provided in a prompt manner and although the wait for delivery was longer than promised, this wasn’t Lynn and Steve’s fault, it was a shipping issue. The installers were also very respectful and professional and the shutters are fabulous and very good quality, and worth the wait.

September 12, 2022
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Reply from Shuttercraft - Cornwall

Dear Roie, we greatly appreciate your loyalty to us and thank you for sharing your experience with us! We look forward to working with you again!

Rated 5 out of 5 stars

Would definitely recommend…

Would definitely recommend Shuttercraft. Everything arrived around the dates suggested and although the fitter couldn’t do the work due to illness on the day it was scheduled for, Steve came to our rescue and fitted them all himself. Excellent job!

September 7, 2022
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Reply from Shuttercraft - Cornwall

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Perfect Plantation Shutters

Our order for plantation shutters was completed a little ahead of expectations. Options at order time were very well explained and the shutters were installed exactly as expected.
We are really happy with the result, they really lift the rooms very much as expected (we are returning customers to Shuttercraft all be it on a different property and area so had some expectations which were well met).
We will be back for more.

August 31, 2022
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Reply from Shuttercraft - Cornwall

Thank you for sharing your experience with us! We are glad you are pleased with the services you received and hope to see you again soon.

Rated 5 out of 5 stars

Highly recommend

The whole process from the first phone call to measuring for a quote, advice on options and final fitting was seamless. Our situation was more complicated due to the fact we did all this, until installation day, remotely. Lynn was really helpful and sensible about what would work best for us in each room and it is refreshing to find a business that doesn't try to upsell. Steve was quick and efficient and really helpful on installation day and we are really pleased with the results. We are so glad we chose a local, famiy run business.

July 2, 2022
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Reply from Shuttercraft - Cornwall

Dear Elaine, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon.

Rated 3 out of 5 stars

Product is fine but on some windows the…

Product is fine but on some windows the shutters are poorly fitted the fitters altered one of the shutters and apparently that voids my warranty how I’m not sure. Waiting on customer care to come back to me.

May 25, 2022
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Reply from Shuttercraft - Cornwall

We are sorry to hear on this occasion that Shuttercraft Cornwall customer service has not meet your expectation.
Customer satisfaction is of the utmost importance to us, and I am sorry to hear that you are not satisfied.
If we could ask for your patience whilst we look to speak with Shuttercraft Cornwall, this would be appreciated.
We will then be back in touch.

Rated 5 out of 5 stars

Excellent shutters and well worth the wait.

Excellent shutters and well worth the wait. They fit perfectly and look lovely.

May 18, 2022
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Reply from Shuttercraft - Cornwall

Thank you for sharing your experience with us! We are glad you are pleased with the services you received and hope to see you again soon.

Rated 5 out of 5 stars

Great service

Great service, and fit perfectly into our imperfect windows! Swift and hassle free, given lots of ideas and information to inform our choices. Very pleased and would recommend to anyone.

May 5, 2022
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Reply from Shuttercraft - Cornwall

Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Overall good service

It might be on the expensive side but that's what you pay for when you have the quality and service at shuttercraft.
Lynn sorted out all the logistics on the email and was very organised and prompt with any questions or issues that I had.
Steve was very nice and informative when he came around to look at what I wanted and to measure up the blinds.
On this occasion I was not in to see them being installed but when I got home they were done to a very nice standard and everything was put back to where I left it.
Overall a very good job done and I would recommend to further customers.

March 26, 2022
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Reply from Shuttercraft - Cornwall

Thank you for sharing your experience with us! We are glad you are pleased with the services you received and hope to see you again soon.

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. I’m delighted. Thank you!

March 23, 2022
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Reply from Shuttercraft - Cornwall

Thank you so much for this 5-star review. We really appreciate you sharing your experience with us with others. We look forward to seeing you again soon.

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