We are really pleased with our shutters. The whole process from start to finish was so smooth. There was no hard sell or pressure, just a very friendly & professional service. Charlie came to measure... See more
Company replied
Bridgford Business Centre, 29 Bridgford Road, West Bridgford, NG2 6AU Nottingham, Nottinghamshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We are really pleased with our shutters. The whole process from start to finish was so smooth. There was no hard sell or pressure, just a very friendly & professional service. Charlie came to measure... See more
Company replied
Having shutters added to the windows was certainly a painless experience from choice of shutters to measuring up the windows. The shutter fitter was on time, very experienced and worked for quite a... See more
Company replied
We absolutely love our new shutters. The service we’ve received from shuttercraft has been brilliant, from the first point of contact right through to installation. We’ve had so many comments from nei... See more
Company replied
Lynn Dilks home visit was excellent in explaining and helping us choose our shutters. From ordering to delivery came in time given. Scott our fitter was on time, friendly, polite, and clean in his wor... See more
Company replied
Written by the company
When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.
We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.
How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.
We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.
And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.
Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.
We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!
Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.
We pride ourselves on our customer service, helping you transform your home to your taste and budget.
We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.
We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.
Bridgford Business Centre, 29 Bridgford Road, West Bridgford, NG2 6AU, Nottingham, Nottinghamshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From ordering to completion an excellent service all completed in difficult Covid times with all the procedures needed to keep everyone safe.
Absolutely fantastic service. The fitter arrived on time was very professional and very tidy. The shutters are perfect.Would highly recommend this company.
Really pleased with the finished result. Great service and fitting was quick and efficient. Thank you.
Our shutters/blinds were fitted on Thursday and they were the final item to finish our renovation. They are just beautiful!!
Charlie has been so professional throughout, getting back to us with prices, queries and delivery dates almost immediately. We did hit delays due to COVID but were kept up to speed on what was happening. Communication has been excellent.
The shutters and blinds we ordered for our bifolds were fitted on one day and you would never have known the guys were in the house. So clean, tidy and genuinely really nice people. Wholeheartedly recommend.
Absolutely fantastic... love our shutters, top quality service and wonderful people!
Even in these difficult times the service was exceptional.
Our shutters look amazing and were well worth the wait.
We would highly recommend Shuttercraft.
Brilliant customer service from start to finish. The fitter Mark was exceptional. The shutters have exceeded expectations. Would recommend this company 100%
Excellent service all the way through. Very prompt at coming to give a quote. Kept me updated on progress of my order. Fitter was excellent and very professional
Love our new shutters. They are beautiful quality and have made such a different to our room and controlling the light.
Shuttercraft were brilliant; friendly, professional and clear at all stages of the process.
Fantastic service from start to finish, the shutters took longer than usual to get here but that was due to Corona virus but I was kept up-to-date by Charlie at every stage. Our fitter was excellent, very polite and respectful of our house and did a great job. Wouldn't hesitate to recommend this company. First class.
Great service and shutters. 4 star only due to the price which I felt was a little high but our windows are a bit wonky and don't think I would have known how to measure them accurately myself
Once again fantastic service. Will definitely use you again 👍🏻
5 stars from start to finish - from the first meeting and measuring to the final fitting. Even through the lockdown and the difficult situation communication was never lost and we were constantly updated.
The installation was fantastic and we cant fault the fitter in the slightest! Friendly, polite, great workmanship and very very tidy.
Would highly recommend Charlie and his team to anybody that is debating having shutters installed.
From the start we received a truly premium experience.
Charlie was fantastic, from the get go the communication was second to none, booking an appointment within 48 hours, arriving on time and thorough with our options. There was no 'pushy sales' pitch, just clear and honest options.
Once ordered, we were given clear timelines, although due to Covid19 these were pushed back slightly we were informed every step of the way.
When our shutters were ready we were given the option to wait until lockdown was lifted or a detailed plan on how the shutters would be fitted in the safest possible way.
We opted for the shutters to be fitted.
Mark (the fitter) arrived on time, started with a recap of how he would fit the shutters safely while keeping to social distancing and then he cracked on with the fitting. I was amazed had how quickly and to high standard the shutters were fitted.
The quality of the shutters are second to none, sleek and stylish and just what we were looking for to finish off our home. We opted for added black out blinds in our bedrooms, these are great, discreet and work. The kids are giving us an extra hour in bed in these summer months.... what more can you ask for!
I honestly cannot find fault with Shuttercraft, from start to finish, communication, quality of product, fitting and price all 5 stars!
HIGHLY RECCOMENDED!!
The shutters look fantastic. Charlie and his team did a great job from start to finish, very professional. I definitely recommend this company.
From when we met to the install it couldn’t have gone better. Robin, Mark and now met Charlie to add to our order. Would highly recommend.
Excellent service from Charlie and Robin and the team, really pleased with the shutters! 👍🏼
Excellent service, fitter very good and polite. Shutters look really good.
I am so pleased with these shutters , very professional service . The fitter mark was excellent, tidy and cleaned up as he went .
Very personal service from Charlie would recommend , great communication . Brilliant can’t recommend highly enough
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.