Shuttercraft - Swindon Reviews 33

TrustScore 4.5 out of 5

4.5

246 Croft Road, SN1 4RW Swindon, Wiltshire, GB


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Rated 5 out of 5 stars

We have just had our third set of shutters fitted. We have been very pleased with the service and aftercare with all of them and would highly recommend Shuttercraft Bristol

Company replied

Rated 5 out of 5 stars

So glad we chose Shuttercraft Swindon, I would have no hesitation in recommending them. From the initial contact right through to the installation Chris was both professional and friendly and kept... See more

Company replied

Rated 5 out of 5 stars

Hi just to say thankyou so much to Ryan for replacing our 2 slats today especially as it was not your company's fault on the reason for replacement ...such a lovely polite friendly young man just want... See more

Company replied

Rated 5 out of 5 stars

This is the second time we have had shutters from Shuttercraft fitted. We have Victorian home built by somebody who didn't appear to have a set square. But each time Shuttercraft have fitted their pro... See more

Company replied


Company details

  1. Window Treatment Store

About Shuttercraft - Swindon

Written by the company

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

Discover Our Shutters
Discover Our Blinds
Find Your Local Shuttercraft
Living Room Shutters

Contact info

  • 246 Croft Road, SN1 4RW, Swindon, Wiltshire, United Kingdom

  • 01793 467 530

4.5

Excellent

TrustScore 4.5 out of 5

33 reviews

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Rated 5 out of 5 stars

A great little shutter

A great little shutter
Many thanks to those involved in providing the shutter for my downstairs cloakroom - just what we wanted

February 22, 2023
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Reply from Shuttercraft - Swindon

Dear Alan, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Great experience

Great experience, really helpful and efficient and kept to their timeline.

September 30, 2022
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Reply from Shuttercraft - Swindon

Thank you for your feedback. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

I love my shutters

I love my shutters. They were expertly fitted and look elegant in my room. I will replace all my curtains as I go

September 1, 2022
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Reply from Shuttercraft - Swindon

We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with us and hope to see you again soon.

Rated 5 out of 5 stars

Excellent service from measuring to…

Excellent service from measuring to fitting, would definitely use them again.

July 22, 2022
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Reply from Shuttercraft - Swindon

Thank you for sharing your experience with us! We are glad you are pleased with the services you received and hope to see you again soon

Rated 5 out of 5 stars

Beautiful shutters and great service

Beautiful shutters and great service! Thank you!

July 22, 2022
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Reply from Shuttercraft - Swindon

Thank you for sharing your experience with us! We are glad you are pleased with the services you received and hope to see you again soon.

Rated 1 out of 5 stars

No after care after the order

The service I’ve had doesn’t even warrant one star. After the order has been placed and deposit paid there is no further communication. I ordered and paid in September and in the end of November asked Mark and Adam for an update. Again in December I contacted Mark for updates and still no response or reply. I finally spoke to their head office who later got back to me that my shutters were still being made in China. At this point I gave up and asked for a refund. Now in January I’ve rung head office to find out what is again happening to be told he sent an email in December asking for my bank details. I didn’t have/ see/find this email and I’m totally at a loss why someone didn’t check as to why I didn’t respond. All in all Shuttercraft are a very rude company with a lack of communication skills after they’ve got your money.

NB head office don’t add a follow up reply of any sort of platitude as nothing excuses rudeness in not replying to queries.

January 4, 2022
Unprompted review
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Reply from Shuttercraft - Swindon

Following your email conversation with our Head of Franchising, I would like to further thank you for your feedback and the opportunity for us to improve the process in this particular instance, enabling us to resolve the issue and improve for the future.

Rated 5 out of 5 stars

What an amazing job

What an amazing job
Love my shutters and blinds
Nothing too much trouble for Adam and the team
Recommended them to my daughters who are waiting for their shutters to arrive and be fitted
First class fitting, quality and service
Can’t wait for my extension as I will be having more fitted
We have had both blinds and shutters fitted on every window in our new home totally stress free experience thanks to Adam and his Team

Fantastic service
Thank you

February 2, 2021
Unprompted review
Rated 5 out of 5 stars

Adam and his team did a fab job with my shutters

Adam and his team did a fab job with my bay window shutters and the results are perfect. The measuring was precise and, as as a result, the fitting was impeccably carried out. The shutters themselves are high quality. The team were very professional and polite, adhering at all times to Covid guidelines.

January 15, 2021
Unprompted review
Rated 5 out of 5 stars

First class shutters

This is the 3rd time I’ve used Shuttercraft Swindon as we did the house in stages and I can’t recommend them enough if you want shutters. Bob, Adam and the team are top class, extremely knowledgable and can’t do enough for you. The shutters are fantastic quality and the installation is perfect. The house is complete now and looks amazing. Thanks Bob, Adam & Mark for making the house look so good.

October 30, 2020
Rated 5 out of 5 stars

Great Service

We decided to get Cafe style shutters during lock down. We emailed the team, who sent out a pdf brochure. We initially did our own measurements, which was easy 😊. Then when the lock down was eased they came out to measure. Covid secure fully kitted out in PPE.

We waited a short time for the shutters to be made and they were delivered and fitted by the team. The shutters are good quality, easy clean and hard wearing. They look fantastic and are easy to use. Our living room and dinning room look great 👍.

Communication was great throughout the whole process. Highly recommended.

October 30, 2020
Rated 5 out of 5 stars

Job well done

Job well done, it looks the part and does what it is meant for. The measuring was carried out promptly and correctly, no harassment with "sign now for best offer", expected delivery was spot on and the fitter was very good at his job, on time, tidy and efficient. The while process was no trouble.

October 29, 2020

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