On 25/04/25, I left a review regarding my experience. Shuttercraft responded, but not in a way that allowed me to issue a direct counter-response. While Christian did attempt to save face in his rep... See more
Company replied
Location
Switch locationAnglo House, Worcester Road, DY13 9AW Stourport-on-Severn, Worcestershire, GB
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We had Shuttercraft shutters in our last house and have had them fitted in our new place earlier this year. The procedure was effortless, they came out and quoted and then later someone came out and... See more
Company replied
I’ve had shutters across the front of the house for over two year now and they still look like new. No discolouration and the front is south facing! The are study with a great finish. They were frien... See more
It seems that mine might be a one off and hopefully so as the service I have received has been nothing short of smoke and mirrors since my initial over the phone quote in Feb 21 that promised, d... See more
Company replied
Company details
About Shuttercraft - Worcestershire
Written by the company
When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.
Trusted nationally. Delivered locally.
We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.
We make light work of looking after you
How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.
We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.
And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.
We only fit premium S:CRAFT shutters
Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.
Established, yet innovative
We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!
Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.
Our ‘No hard sell’ promise
We pride ourselves on our customer service, helping you transform your home to your taste and budget.
We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.
We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.
Contact info
Anglo House, Worcester Road, DY13 9AW, Stourport-on-Severn, Worcestershire, United Kingdom
- 01905 852 022
2.8
Average
5 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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On 25/04/25
On 25/04/25, I left a review regarding my experience. Shuttercraft responded, but not in a way that allowed me to issue a direct counter-response. While Christian did attempt to save face in his reply — which I respect — the fact remains that as of 18/06/25, 54 days later, the product is still defective.
Despite numerous promises, self-imposed deadlines, and repeated assurances that the matter was being expedited, absolutely nothing has been resolved. I'm still waiting, with no clear end in sight.
June 18, 2025
Unprompted review
Reply from Shuttercraft - Worcestershire
Hi Dan,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel some aspects of our communication have fallen short, but we do appreciate your patience throughout the process. We’ve aimed to keep you updated whenever new information was available and to respond promptly to your messages. We’re pleased that your fitting is now scheduled for Monday, and we hope everything goes smoothly and the matter is resolved to your satisfaction.
Good quality shutters
We had Shuttercraft shutters in our last house and have had them fitted in our new place earlier this year. The procedure was effortless, they came out and quoted and then later someone came out and took precise measurements. Paid half on order and half on completion. Fitting for three windows took just a morning and we have been very happy with the finished installation.
October 27, 2023
Unprompted review
Reply from Shuttercraft - Worcestershire
Thank you for sharing your experience with us! We are glad you are pleased with the services you received and hope to see you again soon.
It seems that mine might be a one off…
It seems that mine might be a one off and hopefully so as the service I have received has been nothing short of smoke and mirrors since my initial over the phone quote in Feb 21 that promised, due to the size of their operation, that Shuttercraft can get their product in 10 weeks when others were quoting 12-14.
Buoyed by this promise, my initial measure up was on 18th Feb followed by a visit from Martin Jones personally to measure up a second time (just to be certain that that everything was right as it was a tricky bay window)
The 10 week mark sailed past to week 15 (June 4th) when we eventually had our shutters fitted. The gent that fitted them was great. Courteous, professional and very apologetic when he had to inform me that the blinds wouldn't close properly across the existing window handles, (new ones had been included in the quote) some beading strips needed to complete the job were missing, meaning half of the shutters aren't straight and one of the louvers was faulty and all out of whack.
This was raised, and I'm told, passed on to Martin on two occasions I'm assured but still no contact until I called him on 14th July when he promised to get back to me later that day.. I wait in hope not disappointed at the quality/look of the shutters themselves, more the integrity of the company and the lack of customer service I've experienced in this instance despite being very patient and as understanding of the current climate/circumstances as I feel I could be.
July 20, 2021
Unprompted review
Reply from Shuttercraft - Worcestershire
Dear Adam,
I understand that the shutter fitting conducted at your home was not to your satisfaction and a follow up was not held after your first complaint. I am sorry to hear that this happened. We will investigate this for you, and have spoken to Martin who will be contacting you later today. Thank you for letting us know so we can get this corrected with you.
Kind Regards
Shuttercraft.
Highly recommended
I’ve had shutters across the front of the house for over two year now and they still look like new. No discolouration and the front is south facing! The are study with a great finish. They were friendly and helpful and the installation was quick and clean. Would highly recommend.
Purchased March 2019, Worcester branch.
April 16, 2021
Unprompted review
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