Shuttercraft Reviews 2,807

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making the entire process pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, clear communication, and the high standard of installation. Reviewers are particularly impressed with the quality of the product, noting that the shutters look fantastic, are well-built, and significantly enhance their homes. However, some customers also noted that the manufacturing location is not in the UK, and in a few instances, there were minor issues with communication or a shutter not closing completely flat. Despite these isolated concerns, the company generally addressed any problems, ensuring overall satisfaction.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, consistently praising the professional and efficient process... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality of the... See more

Quality

Customers consistently note positive experiences with quality, highlighting that products are of excellent... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were impressed from the first phone call from Lynn. Steve then came to visit us at home, and we were offered several solutions to resolve our problems. Didn’t realise there are now so many d... See more

Company replied

Rated 5 out of 5 stars

Ben was fantastic from start to finish. He was professional, knowledgeable and brought a great selection of blinds and shutters to choose from, all at very competitive prices. Throughout the pr... See more

Company replied

Rated 5 out of 5 stars

So glad we made the decision to change our old blinds for shutters. Delighted with the finish and look after having them fitted with shuttercraft. Jim was great at answering all our questions, gave us... See more

Company replied

Rated 5 out of 5 stars

What a fabulous company to deal with! From the very first appointment to the final fitting, all were very courteous & well informed. Quotations arrived promptly, even when we asked for another wood... See more

Company replied


Company details

  1. Window Treatment Store

About Shuttercraft

Written by the company

When you’re making a valuable investment in your home, you want to know you’re dealing with a company that listens to your brief, and delivers not only a quality product but does it with an unparalleled commitment to customer service. This is where Shuttercraft is different, and always will be.

Trusted nationally. Delivered locally.

We’re one of the UK’s largest shutter companies, expertly installing premium, made-to-measure shutters and blinds that transform homes up and down the country. You’ll always deal with a local Shuttercraft expert, not a sales rep from a National chain.

We make light work of looking after you

How we look after you from day one… to how we help you make the right practical and aesthetic choices to enhance the spaces you love… to how we expertly and efficiently fit your shutters on installation day.

We pride ourselves on listening to you, understanding your likes, dislikes, tastes and needs, and then providing expert advice, without pressuring you into buying.

And we believe in helping you realise your sense of style… the ideal pairing of your vision with our expertise and technical know-how. You’ll find us warm, genuinely friendly and always confident in our brand promise of quality, innovation and trust.

We only fit premium S:CRAFT shutters

Meaning we’re able to help you create spaces that are intrinsically beautiful, and yet fundamentally practical and efficient at the same time. Premium, made-to-measure S:CRAFT shutters and blinds come in an impressive range of materials, colours, enabling us to bring your vision to life. So you’ll not only enjoy shutters that are timeless and on-trend but also – because of their durability – a valuable investment in your property.

Established, yet innovative

We’re proud to be progressive, embracing new technologies and new ways of doing things. Craftsmanship and attention to detail underpin everything we do. And because we’ve been around for a while, we understand that each customer is different, so we’ll always do our level best to realise your goals – even if they surprise us a little (we love a challenge)!

Your local Shuttercraft team will always conduct themselves in a friendly professional way and, as so many of our customers have found, we think you’ll find the experience of transforming your home a true delight, each step of the way.

Our ‘No hard sell’ promise

We pride ourselves on our customer service, helping you transform your home to your taste and budget.

We take great satisfaction from sharing our advice and expertise with you and want to ensure you chose the right solution for you.

We won’t pressurise you to place an order or take up too much of your time – that’s the Shuttercraft ‘no hard sell’ promise.

Discover Our Shutters
Discover Our Blinds
Find Your Local Shuttercraft
Living Room Shutters

Contact info


4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Andy the shuttercraft fitter was very…

Andy the Shuttercraft fitter (Bristol and Cardiff)was very confident and diligently carried out the job...he was polite...respectful and very informative about the Shuttercraft Shutters...many thanks Andy...you did a great job 👍

November 7, 2025
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your lovely feedback! We’re delighted to hear that you are pleased with our service. We really appreciate you choosing Shuttercraft, enjoy your new shutters! 🌟

Rated 5 out of 5 stars

Had my shutters fitted yesterday,cheery…

Had my shutters fitted yesterday,cheery skilled fitter,clean tidy worker,they look superb.Highly reccomend Shuttercraft,quality product from a professional company.
Already reccommended 2 friends who have seen ours and will be in touch.

November 3, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your lovely review! We’re so pleased to hear that you’re happy with your new shutters and the fitting experience. It’s great to know we made such a positive impression and that you’re delighted with the finished result. We really appreciate your recommendation and hope you enjoy your shutters for many years to come!

Rated 5 out of 5 stars

Cannot recommend highly enough

From start to finish the service was excellent.

Raj was polite, knowledgeable and a delight to deal with.
Punita was efficient, polite and understanding.

The shutters were fitted with no mess left behind and Raj didn’t leave until he, and I, were completely happy with the finish.

I would highly recommend this company.

November 3, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your kind words! We're so glad you had a great experience with us and that you're happy with your shutters. We really appreciate your recommendation! Enjoy your new shutters :)

Rated 5 out of 5 stars

A* shutters

Excellent communication from the beginning, Raj has a wealth of knowledge and experience.
I would highly recommend this company A*

I've also been quoted and paid a deposit for the living room and hallway.

October 30, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your kind words! I’m delighted you’re happy with the service and found my advice helpful. We really appreciate your trust and look forward to completing your living room and hallway!

Best regards,
Raj

Rated 5 out of 5 stars

We had suttercraft do our blinds Ben…

We had suttercraft do our blinds Ben was very professional and very knowledgeable .
Came on time and did a fantastic fitting nothing was a problem .
I highly recommend Ben have also passed his contacts to friends and family.

August 1, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your kind words! I’m glad you’re happy with your blinds and the fitting. It means a lot that you’ve recommended me to friends and family!

Best regards,
Ben

Rated 5 out of 5 stars

Gene provided first class service from…

Gene provided first class service from start to finish of the work. Attending on time to measure up and provided professional advice about the choice of the shutters. Work completed to a very high standard. Gene was extremely user friendly throughout. Quality service, quality product.

October 25, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your kind words! I’m glad you’re happy with the service and your new shutters. It was a pleasure working with you.

Best regards,
Gene

Rated 5 out of 5 stars

great service from start to finish love…

great service from start to finish love my shutters and they were very reasonable going to have the hole house done

October 25, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your lovely feedback! I’m so pleased to hear that you love your new shutters and were happy with the service throughout.

Best regards,
Raj

Rated 5 out of 5 stars

Would highly recommend Shuttercraft

Would highly recommend Shuttercraft , Steve came and was very professional and patient, he talked through all our options and gave advice on what we could have especially the bathroom and kitchen. We had nine windows seven of which were bay windows and they look stunning. Everyone who has walked past have stated they look lovely from the outside and visitors are surprised how it has made the place light and airy. The shutters definitely keep the place cool in the summer and warm in the winter. We had other companies come and give quotes however, Shuttercraft gave us the confidence and didn’t pressurise whilst we made our minds up. Not the cheapest but you get what you pay for they are well built and sturdy, easy to open and clean everything we were promised.
Thank you Steve and Lynn for a job well done

March 19, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your wonderful review! It was an absolute pleasure helping you choose the right shutters for your home. I’m delighted to hear that you’re so happy with the result!

Your kind words mean a lot to both Lynn and me. We really appreciate you choosing Shuttercraft and hope you enjoy your shutters for many years to come!

Best regards,
Lynn & Steve

Rated 5 out of 5 stars

I recently had shutters installed

I recently had shutters installed, and I couldn’t be happier with the entire experience. The service was outstanding from start to finish — professional, friendly, and efficient. The installation was completed to a very high standard, and the shutters themselves look absolutely amazing.

The quality of the product is excellent, and they’ve completely transformed the look of my home. I would highly recommend this company to anyone looking for beautiful shutters and exceptional service.

October 18, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your wonderful feedback! We’re delighted to hear that you’re so pleased with your new shutters and the service you received throughout the process. It’s fantastic to know they’ve transformed your home, that’s exactly what we aim for! We really appreciate your recommendation and kind words.

Best regards,
Raj

Rated 5 out of 5 stars

We are thrilled with our shutters

We are thrilled with our shutters, which we have had installed all over the house. The measuring and installation were done to a high standard, resulting in a seamless finish. The only drawback in the process is the long wait for delivery, which was explained to us at the quotation stage.

October 17, 2025
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your review! We’re delighted to hear that you’re thrilled with your shutters and pleased with the quality of the measuring and installation. We understand the wait can feel long, so we really appreciate your patience while your made-to-measure shutters were crafted. It’s great to know it was worth it in the end, we hope you enjoy them for many years to come!

Rated 1 out of 5 stars

Marks and dents in wall after installation

Shutters were installed and there was a series of marks and dents in the newly decorated paintwork underneath the windowsill. When I emailed in to complain, I received a phone call basically telling me that I was wrong and that it couldn’t possibly have been the shutter installation that caused the dents because the paintwork would have been chipped. I’m pretty sure paintwork can be dented without being chipped. I received no apology, no offer of any compensation, I was just told that I must be mistaken and that the dents must have been there before. I can guarantee they weren’t there before the installation- it’s a newly plastered and decorated wall. Most disappointing.

October 20, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Hi Helen, I’m really sorry to hear that you’re unhappy with the installation and that you feel the marks were caused during fitting. I did offer to come and take a look to see what could be done to make things right, but I completely understand that you didn’t wish to go ahead with that at the time.

It’s never my intention for a customer to feel dismissed, I simply wanted to explain what I could see and discuss how we might resolve it. I’d still be very happy to revisit and take another look if you’d like me to. Please don’t hesitate to get in touch so we can arrange a convenient time.

Rated 5 out of 5 stars

Happy Customer

Very happy with my new shutters, they look amazing.
Sean and Anton were great Very professional and very helpful.
Some delays in getting to me on installation day, but overall would highly recommend Shuttercraft.

October 20, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your lovely feedback! We’re delighted to hear that you’re pleased with your new shutters. We appreciate your patience with the slight delay on installation day and are thrilled you’d recommend Shuttercraft. Enjoy your beautiful new shutters!

Rated 5 out of 5 stars

Excellent service

Jim was here to fit the Shutters for our big living room window, great workmanship, full of information with regards to looking after the shutters. Clean & tidy, can highly recommend Jim from Shuttercraft Glasgow, and will definitely use them again.

October 15, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you for your lovely feedback! We’re delighted to hear you’re so pleased with the new shutters and the fitting service. It’s great to know everything was completed to a high standard and that you found the care advice useful. We really appreciate the recommendation!

Rated 5 out of 5 stars

Great work from Raj

Great work from Raj, shutter are just how we discussed and they feel very sturdy.

October 16, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your lovely feedback! We're delighted to hear you're happy with your new shutters and that they turned out just as discussed.

Rated 5 out of 5 stars

First class workmanship

Can't recommend Shuttercraft and Jim highly enough what a difference the shutter blinds make to our home an excellent product and Jims workmanship is first class and cannot be faulted , if your in the market for shutter blinds look no further

October 13, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your wonderful feedback Alan! We’re thrilled to hear how much you love your new shutters, It’s great to know they’ve made such a difference in your home. We truly appreciate your recommendation and hope you enjoy your shutters for many years to come!

Rated 5 out of 5 stars

Amazing Experience

Raj and Punita were a pleasure to deal with from start to finish. We originally contact them for a quote at the end of 2024 but weren't in a position to proceed. They didn't hassle us for a decision but when we were ready they responded very quickly and arranged a quick catch up appointment to get everything confirmed. The fitting day went seamlessly and Raj was very efficient and apart from the shutters being visible you wouldn't have known he had been! I would definitely recommend them!

October 10, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your thoughtful review Adam! We're delighted to hear that your experience with us was smooth from start to finish. Enjoy your new shutters and thank you for recommending us!

Rated 5 out of 5 stars

Great company

Thank you Gene for making the whole experience easy and a good product
Whole front of my house now looks complete and very appealing from the street …my vision was accomplished with your help !
Thoroughly recommend this company and reasonable for the whole friendly service and quality shutters ..
You will not be disappointed …!!

October 13, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your kind words! We're thrilled to hear that you're happy with your new shutters and that your vision for your home’s exterior came to life just as you imagined. We truly appreciate your recommendation and the opportunity to be part of your project.

Rated 5 out of 5 stars

I couldn’t be happier with my…

I couldn’t be happier with my experience with Shuttercraft! From the free home survey and precise measurement to the final installation, everything was absolutely flawless.

Raj did a perfect job with the installation — every detail was spot on, and he left the place spotless afterwards. Punita was incredibly professional and warm throughout the whole process, keeping me informed and making everything so easy and pleasant.

Although the shutters took about 10–12 weeks to arrive (as they’re made in South Africa and need time for shipping), it was well worth the wait — the quality and craftsmanship are outstanding.

If I ever need more shutters in the future, I’ll definitely go straight back to Shuttercraft without a second thought. Highly recommended!

October 10, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your detailed and thoughtful review Cindy! We’re delighted you’re so pleased with your new shutters and the whole experience from start to finish. We really appreciate your patience during the wait, and we’re so glad it was worth it. Enjoy your new shutters!

Rated 5 out of 5 stars

Our shutters look amazing !

We are really happy with the shutters in our cottage…..the windows were quite tricky as nothing is very straight in an old house. They were able to fit them on an arch window too. They are easy to use and feel very well made. The different options from a split tier design are perfect for both privacy and letting light in. Order them - you won’t regret it !

September 30, 2025
Unprompted review
Shuttercraft logo

Reply from Shuttercraft

Thank you so much for your lovely review! We’re delighted you’re happy with your new shutters and that you find it easy to use. It was a pleasure to bring it all together.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look