Shuttlefare.com Reviews 

1,987
•
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

One star is way too much for this rating! My originating flight was delayed which caused me to miss my connection in Charlotte and therefore my Shuttlefare pickup in Fort Lauderdale. No one answe... See more

Rated 1 out of 5 stars

Booked a round-trip van transportation between airport and hotel. Pickup from airport went very well and we were happy. However, for the return, the van never showed up, no texts/emails about cance... See more

Rated 5 out of 5 stars

Haven't ridden yet (that's next month!), but the on-line reservation process was straightforward & easy. It's nice to know that we have a ride secured, after a long day of travel to an airport that w... See more

Rated 5 out of 5 stars

Fantastic service and communication. We utilized the site last minute before our departing flight. Our pick up person at our destination airport couldn’t make it because our flight had been delayed. S... See more

Company details

  1. Car Accessories Store

Information provided by various external sources

ShuttleFare.com AIRPORT SHUTTLE SERVICE - Compare shuttle rates for more than 65 US Airports. Now offering SuperShuttle Blue Van service.


Contact info

3.4

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(1,987)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great First Time Experience!

First time getting a ride home from the airport, and it was a great experience. The driver was very kind and professional, helped me with my bags, drove very carefully. Will definitely use this service again!

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

Isaias Reis was such a wonderful driver…

Isaias Reis was such a wonderful driver and pick up and host to us. Fantastic service great communication so friendly could not ask for a better person to pick us up after a long flight. Both times bang on time no issues at all and great price also. Would recommend this pick up to anyone looking and if they are lucky enough to get Isaias they are getting more than value for money. Can’t thank him enough 😃

November 14, 2022
Unprompted review
Rated 1 out of 5 stars

Shuttlefare.com will leave you stranded.

I organized and paid ShuttleFare.com 2 months in advance to pick up 20 guests from my wedding and shuttle them to the airport. I even called 1 week prior to the event to confirm. The morning my guests were suppose to be picked up, a guy left a voicemail that said they couldn't pick up my guests because we were on an island and they don't cross ferries. They knew the location for 2 months and left me a voicemail?! I called them back and organized it so that if I got all the passengers across the 10-min ferry to the mainland, they would pick them up there. I put 20 guests into 6 cars, drove them to the ferry, where they crossed and waited for the shuttle. The shuttle never arrived. Shuttlefare.com stopped answering my calls. They left 20 people stranded at a ferry terminal. Most of them missed their flights, some had to stay overnight near the airport. 2 weeks later, I called and they refunded my money another 7-10 business days later. They didn't even respond when I asked for compensation for shuttles, hotels, and missed flights. Shuttlefare.com is unreliable and will leave you stranded. Don't make my mistake.

October 2, 2022
Unprompted review
Rated 5 out of 5 stars

Awesome Driver

The driver was very helpful and friendly. He was so knowledgeable about the ins & outs of the streets around the airport. My family and I were there in no time.

October 15, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. It was easy to book the Shuttlefare and the driver showed up within three minutes of arriving at the curb for pick up. The driver was nice and overall it was excellent service.

October 14, 2022
Unprompted review
Rated 5 out of 5 stars

SCL to Santiago Hotel Shuttle

Fast, easy. Provided a variety of options, from small cars to large 15 person van for my request. Saved $40 from a previous offer from a private service. Will use again.

October 10, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look