The booking process went easy & well. But I did have to cancel my initial booking & rebook new shuttle service due to a flight change. Apparently Shuttle Finder had me double booked even though I had... See more
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Review summary
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My ride was on time and very professional. My luggage included a folding mobility scooter, so it required a bit of maneuvering to get everything loaded. My driver was patient with the process which ma... See more
I arranged transportation for eight passengers using two vehicles. One vehicle arrived on time, while the second experienced approximately a 15-minute delay. Despite the late arrival, the driver, Alfr... See more
Driver checked in with me day before pickup to veriy trip and time. That was reassuring. Driver arrived right on time. Was pleasant and a good driver. His car was comfortable and cleqan. What did... See more
Company details
Information provided by various external sources
Find your ride here! Compare & save on airport shuttles and private car services. Booking your next ride couldn't be easier.
Free Cancellations
Cancel for A Full Refund
Cancellations are easy as long as they’re done before the cancellation cut-off window. The cancellation window for each specific provider can be seen on the search results page, by clicking on the green text “Free Cancellations”. The cancellation policy will also be shown on the checkout page under the "Complete Reservation" button. It can also be seen on your receipt.
To cancel, just click on the cancellation option in the help section to get started. You will be refunded in full - no charges or fees!
Note: Each vehicle provider sets their own cancellation window policy. We apologize, but we cannot refund any cancellations made after this cancellation policy window.
Contact info
1640 5th Street, Suite 202, 90401, SANTA MONICA, United States
- 1-800-PARKING
- service@shuttlefinder.com
- shuttlefinder.com
4.0
Great
2K reviews
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I do not recommend this company
My experience with this company was extremely frustrating and unprofessional. I originally booked a trip for one person but later needed to modify the reservation for two. I reached out via email a full 24 hours in advance, only to be told the change wasn’t possible. When I called, I was kept waiting far too long before finally speaking to someone—who then informed me the change was, in fact, allowed. This kind of miscommunication is unacceptable.
On the day of the trip, the situation became even more stressful. My ride didn’t arrive on time. I attempted to contact the driver using the number provided, but it turned out to be a Chinese phone line, and the message I received was entirely in Chinese, making it completely inaccessible to me. This lack of usable contact information is a serious failure, especially during a time-sensitive situation.
I also called your customer service line, where the representative was unable to locate the driver and told me to take a taxi—during rush hour, in the rain, in Times Square. That is not a solution; that is a complete disregard for the service I paid for.
Eventually, the driver appeared 20 minutes late, and I was asked to pay him cash for a tunnel toll he claimed would save time. This charge was never mentioned in advance and should have been included or at least communicated clearly.
I cannot recommend this company to anyone. The experience was chaotic, the customer support was ineffective, and I was left to figure things out on my own at the last minute. For a service that should make travel easier, this did nothing but create stress and uncertainty.
May 21, 2025
Fairly easy to compare,book and pay
May 21, 2025
First time user
First time user. Good communication with driver. Got to airport stress-free. Followed pick-up instructions on return and enjoyed a stress-free trip home. I am happy with the service.
May 12, 2025
It was very easy.
May 14, 2025
Great Service
Andrew was great! He helped navigate where to get our luggage and he was very hospitable.
He was on time and we enjoyed our own space to the hotel.
Great service and experience!
May 7, 2025
Service was easy to set up
Service was easy to set up. Price was good. We were picked up at the correct time. Our driver, Thiago, was fabulous! He kept us updated on times and where to meet. Very personable and friendly. Easy to talk to. Car was clean and nice. He got us from the airport to our hotel quickly. We hoped to get him on our return trip to the airport and we did. Would definitely use this service again.
May 10, 2025
shuttle service from Rockford to Midway
I recently used the shuttle service from Rockford, Illinois to Midway Airport. I was very pleased with the service. The driver was punctual and arrived on time as scheduled. The driver was courteous, and there were no issues with my ride. The inside of the vehicle was very clean and I was treated like a VIP. I will likely use the service and I highly recommend it. It’s worth the cost and it’s very convenient.
May 5, 2025
Shuttle to Airport
My driver alerted me to arrival time and had tracking. Acacia was right on time, had a beautiful, comfortable car well-stocked with waters, chocolates and various other sundries. His car had a tablet to watch the route. He was very friendly. Enjoyed my ride.
May 11, 2025
Great Communication the entire process
Great Communication the entire process. Did what they said they would do in the timeframe promised. Would definitely use this service again when I'm in town.
May 6, 2025
This was the easiest booking of all time!
This was the easiest booking of anything I have ever had to do. It was able to auto load my flight information and quickly sent me my confirmation. Not sure who designed the website but great job!
May 7, 2025
Great experience
Our ride showed up early, car was very clean and the driver was very friendly, she got us to our destination early, it was nice to have a guaranteed ride.
May 3, 2025
Was very easy to book.
May 6, 2025
Prompt and Friendly
I had a great experience with ShuttleFinder. Once I scheduoed the ride, I was contacted by text with info on the driver and directions on how to interact with the driver. The driver picked me up promptly, his vehicle eas clean.
May 3, 2025
Great price
Great price. Driver did a fabulous job. Our flight was delayed by about 4 hours, yet we stayed in touch with text messages. He picked us up shortly after we obtained our luggage. I have used this service several times now and recommend them highly.
May 3, 2025
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