SideDeal® Reviews 158

Jackie was super helpful with my issue. Really appreciated

Everything worked. Angela provided great customer service. Would definitely order again.

Rene answered my question and instead of making me do it, she did it for me! 5 stars for her! She did it and gave me the instructions, so if I have to do it again at a later date, I can now do it myself. Very helpful and fast!

Angela, the customer service representative that assisted me with a question about an order that was marked delivered but arrived late. She was wonderful, she shared my concerns and was quick to research and respond to me (several times). I like spending my money where I feel appreciated.

Kaitlin handled my problem quickly, completely and efficiently. Can’t ask for better customer service. The best!

Have been trying to get response for 4 days to exchange or refund a defective set of Beats Studio Buds+. Bought two pairs one works one does not work. Does not appear there is any customer service to resolve problems

Angela is the best! Thank you so much for helping me out with my order when I needed it the most, I really appreciate you!

Caitlyn was exceptional. She addressed my problem and gave me several options to rectify the situation. I was impressed with her professionalism

Trusted, fast shipping and excellent customer service.

I received my order with one small part missing. I requested if they could send the part but to my surprise they sent a whole new order. Great support by Jackie and the team at SideDeal

Caitlin addressed my issue and immediately sent a replacement.

Great company

My order was charged twice in error (might have been my fault). The confirmation email messages I received offered the opportunity to make changes, so immediately upon realizing what had happened, I reached out to cancel the second order. Today I received a message from their representative, Diya, who confirmed that the second order had been cancelled and that I would not be charged. I appreciated the quick response to the issue with my order.

I ordered a Mesh Wi-Fi 6 System from SideDeal after looking at the Arris Surfboard previously. It was supposed to be a new system and not refurbished - I double checked before ordering. The system arrived with marks all over it. I reached out to support, sent pictures, and was told that a floor model must have gotten mixed in with the inventory. Jackie offered me a $10 refund of return label. I got the label and easily returned the items. Going above and beyond, Jackie watched for the return and expedited the refund. She was terrific to work with.

Purchased product as a gift on 4/26 with an expected delivery date of 5/5-5/7. I reached out to the company on 5/7 as I had not received a shipment notification. 5/8 I received a short response with tracking information. The item shipped on 5/8 a day after its expected delivery with a delivery date of 5/14. This was well after the gift was needed. So I reached out to see about my options to return the item. Customer service (or lack there of from Marco) said the only option was for me to wait at my house and refuse the delivery when the mail carrier attempted to deliver. This was an obvious error on the company’s behalf and the only solution is to further inconvenience me. Have emailed back and forth with Marco only resulting in more of a waste of time. Be careful purchasing from this company!! Customer service or lack there of is awful!

Jackie was very responsive to my issues and promptly issued me a refund.

Caitlin was very helpful in replacing an item that arrived broken. She made the process easy. I've found some very good deals on SideDeal. Everything seems legitimate with this company, and I will continue to purchase more deals in the future. Thank you Caitlin!

I've ordered several items. It was a hit or miss on half my purchases. I purchased there electrolyte "roar". If you don't mind having most of your product crystallized and rock hard to the point where it doesn't dissolve and is of no benefit to you. True their best by date isn't an expiration date. But i think they need to explain that to the electrolyte. Anyway i contacted them. They said it was good. (In other words they told me to get lost. )
At the same time i ordered a physical fitness device. The thing was broken. It wouldn't stay attached to the door frame. It kept sliding down because the device would not tighten. Which means it's DEFECTIVE. I contacted them. After a 2 response arguement. I was given an rma #. Great i thought. But the catch is. I HAD TO PAY FOR SHIPPING. To ship back the DEFECTIVE product the shipping costs would've been about 80% of the cost of the equipment.
Every and any other LEGIT, TRUSTWORTHY company covers shipping for DEFECTIVE products.
I felt there was more of a reason they gave me those responses. That if maybe i wasn't from a specific ethnic background. I would've achieved different results. There should be a symbol or something to let us know the companies creeds or beliefs. This way we have a choice to either support them or not. I purchased alot of that electrolyte. All in all about half of it was good. Doing the math. I probably would've been better off not buy it with the expiration (oops best by) within a week of that date. A couple of the other items were good. But like i said. It's hit or miss. And more than likely based on your demograph wil dictate your outcome for customer service. That is if you need it. If i would've bought 1 or 2 packs, no problem. I bought 20 packs that had 12 packets in each.
(I am editing and adding what i copied from the email sent to me. If i could add a screenshot of it i would. Contradicting the response i received. As i said before. There's a reason I didn't receive the same respectful customer service that they obviously conduct for others. )
[Sean (Mercatalyst)

Mar 4, 2025, 3:09 PM CST

Hi there,

Sorry that won't work out for you, use the info to return this for a refund of the order.

I have authorized that return for you. We'll refund your original order amount once it's processed, but you will be responsible for return shipping.

You can ship it back for a refund to:

Returns
1950 Parker Road
Receiving Door 32
Carrollton, TX 75010

You MUST include the following RMA number(s) inside the package or it will not be processed.

RMA-144192]

I CAN READ AND COMPREHEND WHAT I READ.
Just like 99.9999999999% of the populous.

Rene provided excellent customer service -- appreciate their responsiveness and clear communication. Thank you, Rene!

Caitlin dealt with my request promptly on a Monday morning.
She was courteous, friendly and didn't hesitate to help in any way she could.
Thank you for a wonderful experience, Caitlin.