Excellent and fast support. I send wrong value to my other wallet and in minutes support solve my problem.
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See what reviewers are saying
I had an issue with my transaction being stuck, though I was scammed, contacted support and within 2 minutes (yes, 120 seconds) they manually pushed the order AND received the money. Lowest fees and f... See more
I accidentally sent money twice and they had support refund me. Not just a refund but in a timely manner, something you don’t usually get off finance or fintech related apps. Used this service reliabl... See more
Sideshift.ai has been a really great experience for me, it is super easy and smooth, I get to easily bridge my assets without even connecting my wallet, just by scanning the QR and even if I make any... See more
Company details
Written by the company
Trade between BTC, ETH, SOL and 200+ other coins. Sent directly to your wallet.
Contact info
Paradigm Ltd c/o IIC Management Company Ltd 858 Zenway Blvd, Frigate Bay, P.O. Box 2086, 0000, Basseterre, St. Kitts & Nevis
- hello@sideshift.ai
- sideshift.ai
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Replied to 33% of negative reviews
Typically replies within 24 hours
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Best services even it is automated
Incredible work
Incredible work
It’s seamless tbh. I don’t have to connect my wallets if I don’t want to and the fees are so little. Transaction time is also super quick. I used jup before but I’m using this now 100%
Excellent service
the team helped me recover my funds…
the team helped me recover my funds which i mistakely transferred to different token address
Excellent Service
I've used sideshift a lot of times to bridge tokens. Its been a life saver!
I love this bridge it has a lot of…
I love this bridge it has a lot of chains + you don't need to connect your wallet and you can see everything on explorer.
Sometimes I make some mistakes like sending from the wrong network or so and the team reply and help very fast !
I was served very quickly and well, this gave me comfort to continue using Sideshit
First time !
First time !
Fast and low-cost exchange between BSC and Eth. Fees really lower than those of the majority of CEXs.
Exceptional Service and User Experience at SideShift.ai
I recently had an amazing experience with SideShift.ai, a no sign-up crypto exchange, and feel compelled to share it. This platform is not only incredibly user-friendly, but it also offers low transaction fees, making it a standout choice for crypto exchanges.
My interaction with their customer service team was particularly noteworthy. I encountered an issue where I mistakenly sent 2 ETH to the wrong address on the Base Network instead of the intended one. Panicking at the thought of losing my assets, I reached out to SideShift.ai's customer service team. To my astonishment and relief, they swiftly addressed the issue and managed to recover and return my deposit to my correct address in just over a day. This level of service is truly exceptional and rare in the crypto world.
I have used SideShift.ai multiple times before, each time enjoying a seamless and hassle-free experience. The recent mishap was entirely my own error, yet the SideShift.ai team handled it with the utmost professionalism and efficiency. Their ability to rectify such situations is a testament to their commitment to customer satisfaction.
I highly recommend SideShift.ai to anyone looking for a reliable, easy-to-use crypto exchange with minimal fees. Their customer service is top-notch, and their platform makes managing cryptocurrencies simple and straightforward. I am a genuinely satisfied customer and will definitely continue to use their services for my future crypto transactions.
bad company not recomended to anyone…
bad company not recomended to anyone they hold my funds over 8 days and keep saying same and same its been reviewed and still never gave timeline when it will be refunded :) dont use this website since theres lots off alternative

Reply from SideShift.ai
Fast and great support response.
Smooth and easy
Traded some btc for eth and the whole experience went smoothly. The exchanging rate was fine and I got my eth almost as soon as the btc transaction was confirmed (which happened after 1 block, so roughly 10 minutes).
Recovery of funds
I had a big problem, and they fixed my error and had recovered my money!
Excellent service
Excellent service, It help always to avoid excessive transaction fees
powerful and handy
no kyc, fast swap, good rates and referral program ❤️ (they even have an api)
They've saved me a couple times
They've saved me a couple times, both with large and low amounts. For example, I just sent arb eth to the mainnet and they were able to refund me. Same if the amount you sent is lower than their minimum, the refund has been automatic. I haven't found better fees for swapping into liquid bitcoin, great site to get rid of your sh!tcoins.
Great Exchanging Service
It's a great exchanging service but it takes 10-15 minutes for an exchange to happen, other than that it works, it's not a scam, and it's good. I recommend using it.
SCAMMERS
SCAMMERS! NEVER USE THEIR SERVICE.
This is the 2nd time they scam me. I totally forgot why I was not using their service anymore and used it again and got scammed again. I used it because of the fixed payment thingy and the amount was low this time. 80 bucks. First scam was close to $3k.
So this is how these scammers operate: THEY ALWAYS BLAME THEIR SCAMS ON SOME ERRORS.
This time they loaded ETH (SKSYNC ERA) when they usually load ETH (ETHEREUM NETWORK). I was tired and did not see the scam.
1. Load some idiotic ETH chain that nobody uses, when you usually load ETH and this looks the same.
2. Don't give refund and hide behind your recovery policy. LOL. They say they will attempt to recover if the amount is higher than 500 bucks and it's a $200 fee.
Well the money is there, on ETH, anyone can see that. If the address is an ETH one, the money is there, what do you mean attempt to recover, you just load the eth chain and send the refund. It takes less than 30 seconds to do that.
So imagine someone new to crypto would think that the recovery process is complicated.. makes me sick. yaxx.
I don't remember exactly when they scammed me out of $3k, think was Jan 23. Anyway, they just blamed it on servers and stopped responding to the IP and browser session I used when I did the exchange. If I went on chat with different browser and IP they would answer but when addressing the order ID, silence again lol.
That was for a ETH to MONERO XMR. I think I got scammed because MONERO is privacy coin. Since XMR is associated with dark web stuff and such, they would just steal your money in the hopes that you did some dubious activity on the internet, and you will keep quit about it.
NEVER USE THESE THIEVES FORM MONERO (XMR) TRANSFERS.

Reply from SideShift.ai
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