SideShift.ai Reviews 292

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent and fast support. I send wrong value to my other wallet and in minutes support solve my problem.

Rated 5 out of 5 stars

I had an issue with my transaction being stuck, though I was scammed, contacted support and within 2 minutes (yes, 120 seconds) they manually pushed the order AND received the money. Lowest fees and f... See more

Rated 5 out of 5 stars

I accidentally sent money twice and they had support refund me. Not just a refund but in a timely manner, something you don’t usually get off finance or fintech related apps. Used this service reliabl... See more

Rated 5 out of 5 stars

Sideshift.ai has been a really great experience for me, it is super easy and smooth, I get to easily bridge my assets without even connecting my wallet, just by scanning the QR and even if I make any... See more

Company details

  1. Cryptocurrency Service

Written by the company

Trade between BTC, ETH, SOL and 200+ other coins. Sent directly to your wallet.


Contact info

  • Paradigm Ltd c/o IIC Management Company Ltd 858 Zenway Blvd, Frigate Bay, P.O. Box 2086, 0000, Basseterre, St. Kitts & Nevis

  • hello@sideshift.ai
  • sideshift.ai

You should know

4.6

Excellent

TrustScore 4.5 out of 5

292 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Incredible work

Incredible work

It’s seamless tbh. I don’t have to connect my wallets if I don’t want to and the fees are so little. Transaction time is also super quick. I used jup before but I’m using this now 100%

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

I love this bridge it has a lot of…

I love this bridge it has a lot of chains + you don't need to connect your wallet and you can see everything on explorer.

Sometimes I make some mistakes like sending from the wrong network or so and the team reply and help very fast !

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

First time !

First time !
Fast and low-cost exchange between BSC and Eth. Fees really lower than those of the majority of CEXs.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and User Experience at SideShift.ai

I recently had an amazing experience with SideShift.ai, a no sign-up crypto exchange, and feel compelled to share it. This platform is not only incredibly user-friendly, but it also offers low transaction fees, making it a standout choice for crypto exchanges.

My interaction with their customer service team was particularly noteworthy. I encountered an issue where I mistakenly sent 2 ETH to the wrong address on the Base Network instead of the intended one. Panicking at the thought of losing my assets, I reached out to SideShift.ai's customer service team. To my astonishment and relief, they swiftly addressed the issue and managed to recover and return my deposit to my correct address in just over a day. This level of service is truly exceptional and rare in the crypto world.

I have used SideShift.ai multiple times before, each time enjoying a seamless and hassle-free experience. The recent mishap was entirely my own error, yet the SideShift.ai team handled it with the utmost professionalism and efficiency. Their ability to rectify such situations is a testament to their commitment to customer satisfaction.

I highly recommend SideShift.ai to anyone looking for a reliable, easy-to-use crypto exchange with minimal fees. Their customer service is top-notch, and their platform makes managing cryptocurrencies simple and straightforward. I am a genuinely satisfied customer and will definitely continue to use their services for my future crypto transactions.

November 14, 2023
Unprompted review
Rated 1 out of 5 stars

bad company not recomended to anyone…

bad company not recomended to anyone they hold my funds over 8 days and keep saying same and same its been reviewed and still never gave timeline when it will be refunded :) dont use this website since theres lots off alternative

November 9, 2023
Unprompted review
SideShift.ai logo

Reply from SideShift.ai

Has this issue been resolved? SideShift support will respond within minutes. Please contact us if you have any questions or issues.

Rated 5 out of 5 stars

Smooth and easy

Traded some btc for eth and the whole experience went smoothly. The exchanging rate was fine and I got my eth almost as soon as the btc transaction was confirmed (which happened after 1 block, so roughly 10 minutes).

October 28, 2023
Unprompted review
Rated 5 out of 5 stars

They've saved me a couple times

They've saved me a couple times, both with large and low amounts. For example, I just sent arb eth to the mainnet and they were able to refund me. Same if the amount you sent is lower than their minimum, the refund has been automatic. I haven't found better fees for swapping into liquid bitcoin, great site to get rid of your sh!tcoins.

October 14, 2023
Unprompted review
Rated 4 out of 5 stars

Great Exchanging Service

It's a great exchanging service but it takes 10-15 minutes for an exchange to happen, other than that it works, it's not a scam, and it's good. I recommend using it.

October 8, 2023
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! NEVER USE THEIR SERVICE.

This is the 2nd time they scam me. I totally forgot why I was not using their service anymore and used it again and got scammed again. I used it because of the fixed payment thingy and the amount was low this time. 80 bucks. First scam was close to $3k.

So this is how these scammers operate: THEY ALWAYS BLAME THEIR SCAMS ON SOME ERRORS.

This time they loaded ETH (SKSYNC ERA) when they usually load ETH (ETHEREUM NETWORK). I was tired and did not see the scam.

1. Load some idiotic ETH chain that nobody uses, when you usually load ETH and this looks the same.

2. Don't give refund and hide behind your recovery policy. LOL. They say they will attempt to recover if the amount is higher than 500 bucks and it's a $200 fee.

Well the money is there, on ETH, anyone can see that. If the address is an ETH one, the money is there, what do you mean attempt to recover, you just load the eth chain and send the refund. It takes less than 30 seconds to do that.

So imagine someone new to crypto would think that the recovery process is complicated.. makes me sick. yaxx.

I don't remember exactly when they scammed me out of $3k, think was Jan 23. Anyway, they just blamed it on servers and stopped responding to the IP and browser session I used when I did the exchange. If I went on chat with different browser and IP they would answer but when addressing the order ID, silence again lol.

That was for a ETH to MONERO XMR. I think I got scammed because MONERO is privacy coin. Since XMR is associated with dark web stuff and such, they would just steal your money in the hopes that you did some dubious activity on the internet, and you will keep quit about it.

NEVER USE THESE THIEVES FORM MONERO (XMR) TRANSFERS.

October 2, 2023
Unprompted review
SideShift.ai logo

Reply from SideShift.ai

SideShift.ai can only attempt to recover funds which fit into one of the following 2 scenarios:

1) User deposits wrong token to a native token's address. Native tokens are those that are the inherent digital currency for that blockchain. (eg. ETH, AVAX, SOL, MATIC etc.)

2) User deposits the wrong token to a smart contract address on the same chain (eg. User deposits USDC(ERC-20) to a USDT(ERC-20) deposit address). Any deposit on a different chain will be lost as SideShift.ai does not have a smart contract set up on the other network.

We will always attempt to recover funds for users and often waive the requirements if it can be done easily. If there is any confusion about our Token Recovery Policy, our support team will always respond within minutes.

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