Sigma Coffee UK Reviews 488

Excellent experience, had a slight delay receiving delivery (due to the courier) so I emailed customer service. I received a very fast and helpful response from David, with a clear explanation of the situation and a kind refund of my delivery charge. Absolutely would recommend!

Purchased a grinder, portafilter and replacement burrs. Dispatched quickly. However Grinder seemingly lost by DPD. Spoke with David at customer service; very open and honest. Immediately dispatched replacement grinder with alternate delivery company.
Very good customer service and very helpful. Very satisfied with products also

Great customer service to rectify a minor product fault. Quick, simple, responsive

Preordered a coffee grinder (Timemore Sculptor 078s), it was dispatched in their estimated window and was delivered quickly. It came in very secure packaging in great working order.

Originally I considered buying abroad from the manufacturer and having it shipped to the UK, but the pricing was very competitive using this distributor, and the service was great, so I'm very happy with my decision.

Quick turn around from ordering to delivery. Great prices for premium products. Will order again! Great customer service.

Ordered a KinGrinder, arrived quickly and an excellent product, so happy with the service and product.

They handled my pre-order that faced quite complicated supply chain issues professionally and with great support. They also have good humour :D

Great comms from David for a grinder I purchased that was on pre-order. Regularly updated and very professional to deal with. I wouldn’t hesitate to use Sigma again.

Bought a K-Ultra grinder and a Knodos naked portafilter. Excellent coffe kit, delivered swiftly after order and very helpful follow up discussion on dosing and grind settings with David. In a world of large, anonymous, corporate store fronts it’s a real pleasure to deal with a family run business selling carefully selected gear, whilst also being on hand to assist with advice and guidance on how to get the best out of your purchase.

Great selection and pricing, very happy with two grinders from Timemore I bought over the last 20 months.

Great product range and customer service, especially important as certain items have a very long lead time.

We recently purchased one of these as a present. Now opened and tried out. What a great hand grinder. Compared to our previous grinder the coffee was significantly better, both in body and flavour.
Highly recommended.

Great company to deal with. Had a few questions about the grinders I was looking at and received some excellent advice and they were really helpful when I messed up the delivery address. Will definitely use them again in the future.

Great selection and pricing. Quick delivery and friendly service. Will use again for anything coffee related.

Great products, quick delivery and I've never had any issues. Ordered from them multiple times.

Ordered a grinder that was out of stock but due in. Their estimate for delivery was great, pricing was reasonable, delivery was as expected. Solid experience.

Only issue was one gasket/ O-ring that might have been missing from packaging but unlikely to have been anything to do with Sigma as the package was closed.

These people sell carefully selected coffee gear - and it works.
I bought a bottomless portafilter for my Sage Dual Boiler which is better value (cheaper) than Sage's, comes with a perfectly acceptable 22g basket and it looks splendid. It will also accommodate the 28mm deep basket I Intend to use.
I should, perhaps, say that I bought a no-name specimen from the people with next-day delivery which didn't fit and wouldn't accept the 28mm deep basket I want to use. I shall not make that mistake again now I know about Sigma!

The grinder I ordered from Sigma was not quite as I expected (my fault :0) and the grinder was returned and I was refunded quickly and with no fuss. Highly recommended.