I have been using signnow for our small company since 2020. The business premium included unlimited invite ..and in 2025 they changed all price plans to 100 invites per user ANNUAL limit - every invit... See more
Company replied
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See what reviewers are saying
We considered SignNow as an alternative to Docusign. The product looked fine based on the free demo but we couldn’t get a response from their sales team. We chased multiple times for basic information... See more
Company replied
Their free trial is exactly as it says it is-free. You can upload a document, very easily drag and drop if you want a signature, date, etc throughout your document. It sends it to all recipients and g... See more
Company replied
I tend to forget to collect signatures on some of my documents and this platform is a life saver. It's made handling cancellations much more streamlined. Super easy to use at a really great price po... See more
Company details
Written by the company
signNow is an eSignature solution that enables business to be conducted anywhere and anytime and, on any device. SMB friendly, intuitive UI and API, transparent pricing, 24/7 Support. All paid plans include unlimited number of users.
Contact info
17 Station Street, 02445, Brookline, MA, United States
- support@signnow.com
- signnow.com
3.2
Average
3K reviews
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Rug pulled after 2 years...
Rug pulled after 2 years...
We have been a customer for 2 years and all of a sudden, they changed their pricing structure to 'benefit' their clients. 30x price increase for us with no advance warning.
Support not able to help.
Great, an integral part of our process, which we decided to trust and rely on, just became my least favorite company. Nice one!
October 13, 2024
Unprompted review
Reply from airSlate SignNow
Isaiah hi! We've just sent you an internal request form via TrustPilot here. Please let us know your email or the number of your ticket with our Support if you have one.
We'll see what can be done ASAP. Thank you.
could not send me the verification…
could not send me the verification email so could not sign in at all waste of half an hour
August 15, 2024
Unprompted review
Reply from airSlate SignNow
Rosie hi and apologies for any inconveniences incurred!
Please email us more details (to support@signnow.com), we'll check records on our end and let you know ASAP.
Thank you!
Ok service, big data privacy concerns
The company services are ok, although somewhat pricey. One star because they don't let you delete your credit card info unless you close your account. I barely think that is legal.
Response to reply: I have paid for a full year in advance. There is no need for you to store my cc in the meanwhile. It is my data and I want it deleted while keeping the product. This is NOT common practice.
August 3, 2024
Unprompted review
Reply from airSlate SignNow
Hi there! Not sure what you mean, to be absolutely honest.
When you have an account with us, we need your credit card data to charge it for the service (monthly or annually, whatever you prefer).
Once you decide you don't need it any longer -- the account is deleted, subscription canceled, credit card data removed.
This is how all online (paid) services operate, actually. And we assure you this is absolutely legal.
If you want to switch to another payment method, change card details or anything else, please email support@signnow.com, we'll assist you on a same day.
Limited and No Team Oversight
I was told I would have unlimited signing and that I could oversee anything my team was doing. I signed up for a year and now discover that I cannot see what my team is doing even though I did select that option when I created the team. And to my surprise, I discover I only get 100 signatures a year!! That's several dollars per signature that I've paid and no refund is possible if I cancel!
July 28, 2024
Unprompted review
Reply from airSlate SignNow
Dorothy hi! We've just sent you an internal request via TrustPilot here, could you please let us know your email associated with the signNow subscription? We will check records on our end and get back to you ASAP. Thank you.
Can not close your own account out.
Only used it once but was uncomfortable with my personal files being stored on somebody else's servers. Upon deleting and closing the account I was informed that my account was administrated by somebody else, who ????
I was the only person on or using this account taken out by me. I
June 8, 2024
Unprompted review
Reply from airSlate SignNow
Darren hi! We've just sent you an internal request form via TrustPilot here. Please let us know your email, the one which was your login in signNow. We'll check the status on our end and then provide a detailed explanation for you. Thank you for your cooperation.
I believe it is too expensive and the company should pay for it
I believe it is too expensive
May 28, 2024
Unprompted review
It's so simple and easy to use
It's so simple and easy to use. Quite user-friendly and gets the job done!
May 27, 2024
Unprompted review
Demanding thousands for SOC2 report
I have invested tens of hours setting up all my forms and everything was going great the past few years until I requested their SOC2 report. My company needs it to comply with NY State Cyber Regulations.
SignNow refused to share it with me unless I pay a minimum of $3000 a year for their service. That is more than 5 times what I am paying now.
For context, I asked over 20 other companies for their SOC2 reports and I got them all within a day or 2.
SInce I refuse to pay over 2k every year just for the report, I am leaving and found another signature company to use.
I am very disappointed.
May 23, 2024
Unprompted review
Reply from airSlate SignNow
Many thanks for your feedback and apologies for the inconvenience/frustration caused, Sara!
According to the analysis carried our by our Legal Team, delivering SOC2 reports to corporate clients only is a standard practice in our and all related industries. This does not depend on the money spent but rather on the NDAs signed and other paperwork regulations. SOC2 reports contain quite a lot of confidential information regarding our security programs, and we are allowed to deliver such details only to partners who signed NDAs with us.
We do not know how other companies you are working with managed to override this limitation. But this is something certainly worth investigating. Many thanks for bringing this to our attention.
Once again, apologies for the frustration caused!
It is easy to use and easy for everyone…
It is easy to use and easy for everyone to sign online.
May 21, 2024
Unprompted review
Great Platform
Sign now is really easy to use, and navigate through. The platform gives your selected audience a professional feel.
May 17, 2024
Unprompted review
It is very easy to use
It is very easy to use, very straight forward and very helpful. We have been using the service for more than a year and we are very happy with the features. There was a time we had some issues with the log in , as it always said the password we entered was incorrect, but this issue was resolved soon.
April 24, 2024
Unprompted review
Great and easy tool to sign documents.
May 10, 2024
Unprompted review
Love the simplicity
May 7, 2024
Unprompted review
Great product
Great product. Easy to use. We have used as our business signature platform for 4 years without issue.
May 2, 2024
Unprompted review
I have used for years and find it to be…
I have used for years and find it to be a great product.
April 28, 2024
Unprompted review
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