Signs & Print Reviews 54

TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Do not be bothered to place an order with them unless you are a professional graphic designer. The shocking company, i knew something was not right when i saw the delivery cost at £19.99 .(chea... See more

Company replied

Rated 1 out of 5 stars

Ordered a window cling from these guys. The packaging was intact and in good condition but when I opened the window cling it had a tear to the vinyl but not the backing. The vinyl was rolled to th... See more

Company replied

Rated 5 out of 5 stars

The help and professional guidance I received from Lee and Katie was both excellent and informative. The result was the production of some first-class signage for our private lane that exactly m... See more

Rated 5 out of 5 stars

Signs & Print recently printed an advertising board for my new business, from start to finish they have been nothing but helpful, very knowledgable and very accommodating. I will now use them for all... See more

Company replied

Company details

  1. Sign Shop
  2. Banner Store
  3. Graphic Designer
  4. Prints and Signs Store
  5. Print Shop
  6. Sticker Manufacturer

Information provided by various external sources

Signs & Print is a leading local sign maker in Braintree supplying sign and print solutions to Essex, London and the UK. We have over 25 years of experience working within the graphic design, printing and sign making industry working with clients large and small throughout the UK. Here at Signs & Print Limited we are dedicated to helping you create a good first impression. With years of experience in the signage and commercial print business, we know how important it is to establish a long-lasting and credible image. Signs & Print Limited offers a complete solution for all your signage & printing needs. Our clients demand the highest standards in design and manufacture which we achieve year in year out with the latest in technology and training. If you are looking for professional bespoke signage solutions, business stationery or corporate clothing then please contact us today.


Contact info

2.9

Average

TrustScore 3 out of 5

54 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Generally very good

Generally very good. The service from Lee was excellent, very helpful in assisting me (a complete novice) in correctly formatting the image for printing. Katie’s service was less constructive and more brusque, but we managed to get the sign printed correctly in the end.

I would say that the website could make it clearer that a very specific image format is required for printing, but it’s only a minor point as the information is available (if not immediately obvious) on the website.

But, bottom line: price was good, product quality was excellent, and customer service was overall fine.

September 5, 2022
Rated 1 out of 5 stars

Ordered a window cling from these guys

Ordered a window cling from these guys. The packaging was intact and in good condition but when I opened the window cling it had a tear to the vinyl but not the backing. The vinyl was rolled to the inside of the packing tube so this meant that the damage must have been done before the item was shipped and sent out regardless.
Contacted the company with photos and were told categorically they check everything before dispatch and it must have been either me or the carrier.
As the package was signed for in good condition (which it was) there could be no compensation.

So, save your money and used BannerBuzz, took a bit longer to get here but everything I ordered since has been flawless.

December 19, 2021
Signs & Print logo

Reply from Signs & Print

We are sorry that you have had issues with your order. We can assure you that all jobs are checked before sending to our customers and also they are packaged to the best of our abilities and in this case fluted cardboard sheet and bubble wrap were used to give as much protection as possible.

As soon as you informed us that your order was damaged we got in touch with the courier and tried to make a claim on your behalf but unfortunately due to you signing the package as received in good condition they declined the claim.

In your previous correspondence to us you have also stated that you ordered the wrong specification from us as you had ordered it to stick on the outside of the window but actually wanted it to be applied inside and viewed from outside. We printed your order to the specifications you ordered and artwork that you supplied so unfortunately there wasn’t anything we could do about this on this occasion.

Rated 1 out of 5 stars

Bad Experience

Unfortunately, we did not have a pleasant experience with Signs & Print. After not being able to provide the correct artwork according to their "guidelines", despite other design companies having no problem with our logo/design. We advised Lee that this was out of depth and would like to cancel the order, only to be hit with a cancellation charge which was almost half of the price of the order. We were then pressured into using their design service, again for a price, which did not want to do. The customer service was disappointing, condescending and we felt bullied into using their services as we were unable to cancel without a charge or have our signs printed without a charge. We were constantly met with problems throughout the process. We would advise not use this company and look for a company that will provide a complete service with much more helpful customer service. However, the signs that were printed were of good quality but we wish it didn't take so much stress and time to get to this point.

December 2, 2021
Signs & Print logo

Reply from Signs & Print

Thank you for taking the time to leave a review. We are sorry that you were not pleased with the service that you received.

When you place an order and choose to supply your own print ready artwork there is a prompt to advise you to make sure that what you are supplying is correct before placing the order and advises the correct file format to supply.

We always do a free artwork check when you place your order and make you aware if there are any issues with what you have sent. Unfortunately there were numerous issues with your files including incorrect size, wrong file format and very low quality.

We advised you what issues there were with your files and then gave multiple suggestions to correct it. We advised you to look at the link to our artwork guidelines to see if you could do it yourself but also gave the option for us to make your files print ready. Due to your logo being very pixelated and poor quality the only way for us to do it would have been for us to start again and redraw your logo but this is a service and is therefore chargeable. You chose to have someone amend the artwork for you so your job was put on hold while we awaited this from you.

Once your files were received in a print ready format your order was processed and despatched and we are glad that you were happy with the quality that you received.

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