Sihoooffice Reviews 477

What a great product and service. I accidentally put the wrong delivery address on my order and contacted/emailed the customer support help line who immediately replied and corrected my mistake. I then received an email from the courier who had got the wrong initial address. I once again contacted the customer support and by return received confirmation that the address had been updated. Guess what...the chair was delivered the day after ordering! My son was delighted with the really comfortable chair which has multiple points to alter height, position etc. Well done Sihoooffice!!

I ordered the C300 office chair and it arrived within 3 days. The assembly of the chair was easy and the instructions were simple. I had to contact customer support and received a reply the same day. I’m pleased with the quality of the chair and the professionalism of this company.

**Update... after few follow ups with the customer support team, now the product was shipped and reached me on Jan 9th. Assembled the product and it is really a comfortable product**
I have ordered their office chair on 2nd December. Did not get any confirmation but they promptly deducted money from my account on the day of the order. When I wrote them on the status, they said they have sold out and my product will be shipped on 28th December. So I waited and when I asked them again today (Dec 30th), they said they have received only a limited supply and my order will be shipped only on January 15th. Pathetic and worst experience with them Dont do business with them at any cost. My order number is SIHOO79809.

Customer service was very attentive, in a timely manner and extremely helpful when needed! Zero complaints in that department, for sure.

Chair itself is fantastic and absolutely love it, NGL! The only issue I had with it, is that we had 2 screws holes strip on us, when assembling the chair (I'm a Tech by trade, so I know when you be careful when screwing things in, fyi, lol) ..but the chair has a 3 year warranty, so if I need to use it, I will.

Overall, very happy with the experience from start to end and would highly recommend this chair if you're looking for a higher end chair, but priced accordingly! A+

Great customer service! Also the m18 really did make a difference for my back pain. I recommend it to anyone that struggles with backpain and wants a simple yet effective solution. But be careful not to order delivery from DPD, they did a terrible job, but SIHOO supported me and gave me a partial refund for my troubles.

The Sihoo C300 with footrest is a well-built ergonomic chair with solid materials, easy assembly, and a convenient footrest for short breaks.

However, the armrests rotate too easily, and the chair may not be ideal for users taller than 180 cm, as achieving a fully comfortable sitting position can be difficult. This would be helpful to clarify in the product description.

Overall, it’s a good-quality chair, but these limitations keep it from being a perfect fit for everyone.

I’m genuinely impressed by Sihoo’s after-sales service. When I reported an issue with my chair, their support team handled it with great professionalism and kindness.

Instead of making me wait for replacement parts, they offered a full chair replacement to resolve the issue as quickly as possible. This level of responsibility and customer care is rare and highly appreciated.

Thank you to the Sihoo team for making this a smooth and reassuring experience. I’m very happy with both the product and the service.

Very nice chair with an ergonomic design that fits the body well.
It’s very comfortable to sit in, and the reclining function is easy to adjust.
The chair was also easy to assemble.
The color also looks great. I’m very satisfied with it.💗💗💗

I have been using my Sihoo chair for about two years, and overall it has been a very comfortable and supportive chair. The ergonomic design has helped improve my posture, especially during long hours of sitting. The lumbar support and backrest fit my body well over time, and the chair has remained comfortable for daily, long-term use.

I also want to mention the customer service experience. When I recently contacted Sihoo to file a warranty claim, their support team responded quickly and communicated clearly throughout the process. The response time was prompt, and they took my issue seriously.

Finally, I really appreciate that Sihoo is willing to provide a replacement chair to resolve the problem. This shows responsibility and care for their customers.

The chair was delivered quickly and well packaged. Once built we realised that it wasn't high enough for our purpose, so I contacted customer services to see if there was anything they could do to help.
They responded within a few days and offered some suggestions. We decided to try a new part, which was sent free of charge, arrived within a few days and has fixed our problem perfectly.
Customer service was excellent......no barriers, just speedy solutions. I would definitely recommend SIHOO

Hi,
After I have payed 269,99 EUR for the chair 8 dec, I have not got the order confirmation email for one week.
Trying to contact them via chat dont work.
Trying to restore my account dont work.
Waiting for their support to answer...
Interesting to see what happens next ;-)
15 Dec; Now I got ordertracking email. Hopefully the chair is delivered...
19 Dec: picked up the heavy package.
Summary of buying experience: Missing order confirmation email makes me uncertain if the order has been processed. This is something that should be fairly easy to be implemented in their order management system.
Product experience: Not rated in this review.

Excellent product, sturdy and easy to assemble, and it solved my problems with two cervical hernias in my neck after purchasing other chairs that did not solve the issue. I recommend it to everyone without hesitation.

I bought the Sihoo Doro C100 chair a little over a month ago. At first, the movement of the chair felt quite stiff and not as smooth as I expected, which was disappointing for the price. I contacted the support team, and Daisy was incredibly helpful throughout the whole process. She replied promptly to every email, arranged replacement legs, and even shared step-by-step videos to guide me through the disassembly and reassembly. Now that everything is sorted, the chair is very comfortable. It provides excellent back support, and I love the reclining function - it actually stays in the laid-back position and helps me relax during long sitting sessions. Overall, the chair has turned out great, and the customer service made the whole experience much easier.

The website is easy to navigate, and the ordering and delivery process was very smooth.

The chair I ordered came with missing parts and screw packs. Contact their customer service and the service is outstanding. Quick response and actions. They arrange shipment for the missing piecies the next day after I report the issue. Unfortunately, the screw packs they ship this time come partially opened and some screws are lost. Contact them again, and they quickly arrange another shipment and this time thing is carefully wrapped. Overall, I am very satisfied with the quality of the product as well as their customer service.

Had an M18 chair for about 5 years, then the gas strut that moves the chair up and down went. So I ordered the C300 with the extended foot rest. Honestly really impressed with the C300 and the M18 was also a great chair. I wish the armrest rotations locked into place, but other than that, I am very comfy. Ordered from the UK store with the discount and delivery was only around 3 days also!

This company was super helpful, I ordered one of their chairs as a christmas gift, however it was delivered at 8:30 pm and I was not aware of its delivery until the next morning, at which point it was missing. Sihoo offered to fully reimburse me or deliver a new chair. They kindly delivered it to a new location as we were unsure we would be able to install security cameras before their speedy delivery. Thank you Sihoo for being so accommodating!

I purchased a Sihoo office chair over a year ago, and I must say it is extremely comfortable and well-made. I had some questions about the functions of the backrest, and customer service answered me right away. This is a very reliable company.

ordered two chairs from their official website, so far so good, highly recommend the $800+ one(forgot which model) very comfortable

Great customer service. Had a minor issue, contacted the customer service department. They responded that same day and without hesitation solved the issue. Truly impressive service. I will for sure buy their products again when the time comes.

Great chair for working from home - comfortable and ergonomic