Absolutely not on siksilk as a company but order on next day delivery on Sunday night I was aware I moused the cut off for Monday so expected it on Tuesday it is now Friday night and still not arrived... See more
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Review summary
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Reviews shaping this summary
I love the brand but bit happy with saying for next day delivery before 12 midday on a friday so next day would be monday its now wednesday and bit delivered yet so paid extra for delivery and not rec... See more
When i decide to buy from Siksilk, i was scared because of scams, but i was wrong. I bought 2 hoodie, different material, and i must said i like it. Wrong size in both,only because i use to buy... See more
I have brought x2 large tracksuits from you in the past and they fit perfectly. But this large hoodie which I received today is unusually large, unfortunately I will need to return it and exchange for... See more
Company details
Written by the company
Modern and Individual fashion brand online.
Contact info
Unit 8 A, Plaxtons Industrial Park, Cayton Low Road, YO11 3BQ, Scarborough, United States
- customer@siksilk.com
- siksilk.com
3.4
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Worst online shopping experience! Stay away🙏🏼
Probably the worst online shopping experience I’ve ever had! An agony with customer support who obviously didn’t know anything about the order status and I had to retell / rewrite the issue again and again. Until they found out that my order was not processed correctly. Received one parcel with one shirt in it after 4 weeks and as of today I am still waiting for the rest which siksilk continued to fool me that it was sent. 3 shirts are still missing, 2 on it’s way but no sign of it yet, then 1 got refunded today after waiting for so so so long. These shirts were supposed to be gifts if they arrived on time. Now still waiting for maybe 2 shirts, I don’t know or maybe a refund. Best offer for compensation, 20 % discount for next order. I may look desperate because my husband wanted this brand and really pushed to reprocess the order again, but NOT stupid to visit or order again from this online shop. I should have believed all the reviews here😔 my bad!
May 12, 2024
Unprompted review
Nice items
Great to see some new items arriving on the app. I really do love this brand :-)
I wouldn’t say this is a negative note but the new TECH T-shirts are still very very tight Around the arms even the XXL. The top it self fits but the arm bands if that’s what you call them are like a small :-( I dont have fat arms lol but maybe make them fit Muscular men
:-)
June 5, 2024
Unprompted review
Siksilk Item came wrong couldn't belive how…
Item came wrong couldn't belive how quick they emailed back less that 24 hour new item being shipped probably the best customer support I've ever experienced best service ever and first time in 3 years I've had a problem with them perfect service
April 24, 2024
Unprompted review
Scam on Returns
Scam on Returns
When you use the order number to make a return it says it doesn't recognise it. I assume this is an attempt to make buyers give up and they keep the money. Had to open a claim to get the money back. Customer service non existent. I assume the business has no customer support and its just a few people selling out of a warehouse.
Item I purchased was cheaply made and poorly fitting
April 8, 2024
Unprompted review
Easy ordering
Great products, easy to order on the app and good delivery.
August 22, 2023
Unprompted review
Reply from SikSilk
Thanks Simon for taking the time to share your positive experience with us! We're delighted to hear that you find our products great, the app user-friendly for ordering, and that the delivery met your expectations.
Your satisfaction is our priority, and we appreciate your support.
Thanks again for choosing Sik Silk!
Warm regards,
Irantzu
Attention from Sara has been perfect.
February 8, 2024
Unprompted review
Reply from SikSilk
Arantza Thank you so much for your positive feedback! We're thrilled to hear that you've had a perfect experience with Sara's attention. It's our goal to provide excellent service, and your kind words are truly appreciated.
If you ever have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We value your trust and look forward to continuing to meet your expectations.
Thanks again!
Irantzu
I made my order on the 19/12/2023 and…
I made my order on the 19/12/2023 and it was saying I’ll get it delivered on the 15/01/2024, it’s the 25/01/2024 and I’ve been contacting with siksilk customer service and they send me a screenshot of my order saying it’s in my country and near me but my tracking shows different, once I showed them my screenshot they stopped replying completely, they fake be careful they will scam you, I got scammed about $400 biggest scammers, cause then why are they so afraid to reply to my emails. I had to take legal action and sue them due to that. Stay safe out there not worth your money.
January 25, 2024
Unprompted review
The hoodie I got for Christmas fits…
The hoodie I got for Christmas fits well and is extremely comfortable
December 25, 2023
Unprompted review
Reply from SikSilk
Thank you so much for taking the time to share your positive feedback!. It's always rewarding for us to know that our customers are enjoying their SikSilk products.
If you ever have any more feedback or if there's anything else we can assist you with, feel free to reach out. We appreciate your support, and we hope you continue to enjoy your SikSilk hoodie!
Warm regards,
Irantzu
Item was never received
Item was never received. Sent siksilk three emails they only replied to my initial email.
December 29, 2023
Unprompted review
Reply from SikSilk
Hi Joseph,
We apologize for any inconvenience you've experienced and appreciate your patience. After reviewing our records, we haven't identified any recent communications from your end regarding the unreceived item.
To ensure a swift resolution, could you please forward your emails and any relevant details to irantzu@siksilk.com? This will help us investigate the matter thoroughly and provide you with the assistance you need.
We understand the importance of resolving this issue promptly and appreciate your cooperation in helping us gather the necessary information.
Best,
Irantzu
Great im happy 🌈
December 20, 2023
Unprompted review
Fraud!
Fraud!! My package was never received they said it was likely stolen and they don’t cover that.. it was supposed to be sent to a post office.. unacceptable customer service
December 15, 2023
Unprompted review
Reply from SikSilk
Hi Megan,
We're truly sorry to hear about the challenges you've faced with your package, and we understand the frustration it has caused. We take such incidents seriously and want to assist you in resolving this matter promptly.
To investigate this further and provide you with the best possible support, could you please share your purchase details with us? Kindly send the necessary information to our email at irantzu@siksilk.com. Your cooperation will enable us to look into the situation and work towards a resolution.
We sincerely apologize for any inconvenience caused and appreciate your understanding as we strive to address this issue for you.
Best regards,
Irantzu
I send clothes back
I sent clothes back ( from august), because size was wrong, but still do not receive money back, just ignore from they side.
Next day after this complain I got my money back . ( 1. december)
August 4, 2023
Unprompted review
Reply from SikSilk
Hi Sigita,
Upon thorough investigation, we discovered that the issue stemmed from a glitch in your PayPal account rather than our internal system. We understand the frustration and concern this may have caused, and we want to assure you that we take such matters seriously.
As soon as we were made aware of the situation, our team promptly initiated the necessary steps to resolve the issue with your PayPal account. We understand the importance of a timely resolution and regret any inconvenience caused by this unexpected occurrence.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team.
Your satisfaction is our top priority, and we are committed to ensuring a seamless experience for you in the future.
Warm regards,
Irantzu
Extremely poor quality control and…
Extremely poor quality control and sizing issues.
I tested a purchase of a tshirt size small and size extra large, the arm length stayed the same, the body length stayed the same, just the "fatness" of it increase. Like what the?!?!? This is the only company in the world who does not increase all dimensions of a product based off size.
I have recently ordered a large utility overshirt, arms to small, reordered and extra large, guess what? The arms are the same length.... no company in the world does this.
Not only that, when I did the format order of large overshirt, I ordered a grey amd black one. Both the same product, both large in size. Yet when tried on how in the hell is the black one smaller than they grey?!?!
Ever order I have ever placed with sik silk I have had issues with. I give up, as their product sizing has been crao for years. I won't be placing anymore orders again, I thought you might if sorted your products out after 3-4 years of ordering them
November 30, 2023
Unprompted review
Reply from SikSilk
Hi Jaime,
We sincerely apologize for the challenges you've encountered, and we are committed to resolving these issues promptly.
To better assist you and thoroughly investigate the concerns you've raised, could you please provide more detailed information about the specific items and sizes that were affected? Any additional insights you can share will greatly aid our efforts to address these issues comprehensively.
Kindly send the details to irantzu@siksilk.com, and our dedicated team will prioritize your case to ensure a swift resolution. Your input is invaluable, and we want to make certain that we thoroughly understand and rectify the sizing inconsistencies you've encountered.
Thank you for your cooperation and for giving us the opportunity to improve. We look forward to resolving this matter to your satisfaction.
Warm regards,
Irantzu
Crap sizing
Ordered the blue mens puffer jacket in XL and its so small it's unbelievable!!!! Please sort out your sizing as I would need 4xl to fit myself who has only ever been xl at the most!!!
November 29, 2023
Unprompted review
Reply from SikSilk
Hi Russell,
We're genuinely sorry to hear that the blue men's puffer jacket you ordered in XL didn't meet your expectations in terms of sizing.
We understand how important it is to get the right fit, and we apologize for any inconvenience caused.
If the item doesn't suit your needs, we want to make things right for you. You can initiate a return by visiting our returns portal: https://siksilk.intelligentreturns.net/main/step1
This will guide you through the process, making it easy to return the item and, if you wish, choose a different size or request a refund.
Please let us know if there's anything else we can assist you with or if you have additional feedback.
Warm regards,
Irantzu
Ordered a shirt and jeans
Ordered a shirt and jeans, got delivered on time 3 - 4 days standard delivery.
Quality is really good just what I was looking for. I couldn't find a winter shirt in colour, finish and materials that I like. This one from Siksilk was exactly what I wanted. Size is exactly perfect as in description.
Will order more stuff after finish posting this review.
November 29, 2023
Unprompted review
Reply from SikSilk
Hi Evgeni,
A big thank you for sharing your recent experience with us on Trustpilot!
Your order, featuring a shirt and jeans, reached you promptly within the anticipated 3-4 days for standard delivery.
We're delighted to learn that the Siksilk winter shirt perfectly matches your preferences regarding color, finish, and materials. Your feedback on sizing is invaluable, and we're pleased it aligns precisely with the provided description.
Your positive input inspires us, and we're thrilled to have fulfilled your search for the ideal winter shirt.
Warm regards,
Irantzu
Great customer support
Great customer support. Had forgotten to use my student discount before purchase. So I contacted customer support and they helped me out greatly by allowing me to change the order so I have my discount applied. Very happy!
November 28, 2023
Unprompted review
Reply from SikSilk
A big thank you for your positive feedback!
We're delighted to hear our customer support team could assist you with applying your student discount. Your satisfaction is our priority, and we're here whenever you need assistance.
Thanks again for choosing us, and we look forward to serving you in the future!
Warm regards,
Irantzu
All good after the mistake
All good. They responded immediately and resolved it in the shortest time possible.
They immediately began to resolve the error of the incomplete order.
November 17, 2023
Unprompted review
Reply from SikSilk
Hi Nat!
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that we were able to address the issue promptly and resolve it to your satisfaction.
Customer satisfaction is our top priority, and we're delighted that you noticed our immediate response and quick resolution of the incomplete order error. Your feedback encourages us to continue delivering excellent service to our valued customers.
Warm regards,
Irantzu
Can't reply. Typical
Clothes are nice. Website is total rubbish. Always freezes and crashing. Plus it's rediculously slow. Will not be using siksilk.com. worst website I have tried to use. My device is OnePlus 10 with latest Google.
November 13, 2023
Unprompted review
Reply from SikSilk
Hi Tobias,
Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about the challenges you faced on our website, and we appreciate your honesty.
To better understand and resolve the issues you encountered, could you please provide us with some additional information? Kindly send the following details to irantzu@siksilk.com:
Region: Where are you currently based? Knowing your location will help us assess regional performance.
Chrome Version: What version of Chrome were you using during your visit to our website?
Phone Software: Is your OnePlus 10 running on the latest software update?
Connection Type: Were you using 5G or WiFi during your browsing experience?
Your input will be instrumental in helping us identify and address any technical issues affecting your website experience. We sincerely apologize for any inconvenience caused and appreciate your cooperation in resolving this matter.
If you have any further comments or concerns, please feel free to share them with us.
Warm regards,
Irantzu
shocking
Ordered for my bf bday on 19th October his bday 31st and still havent received it. But my mother ordered after me and received hers 2-3 days later.
October 30, 2023
Unprompted review
Reply from SikSilk
Hi Rachel,
We appreciate you getting in touch with us and sharing your concerns regarding your recent order.
We sincerely apologize for any delay you've experienced with your order. We understand how significant it is to receive your order on time, especially for special occasions like birthdays.
To assist you further and investigate the status of your order, could you please provide us with your order number or the email address associated with the order? This information will help us track down your specific order and provide you with accurate and timely updates. Please, send your details to: irantzu@siksilk.com
Rest assured, we are committed to resolving this matter and ensuring that you receive your order as soon as possible. We appreciate your patience and understanding as we work to rectify the situation.
Warm regards,
Irantzu
Unprecedented disaster
I have for several months tried to get a response to a rediculously simple question. I am beginning to realize there will never come a response and let me point out this includes the reach out to the company owner.......
Distinctly underwhelming !! to say the least.
Really like the products...unfortunately. ( rate 4 stars)
October 25, 2023
Unprompted review
Reply from SikSilk
Hi Lars,
We appreciate your feedback on Trustpilot and sincerely apologize for any inconvenience you've experienced in reaching out to us. Your concerns matter to us, and we'd like to assure you that we're committed to addressing them promptly.
To provide a more effective response to your question, we kindly request that you send it directly to our dedicated support email at irantzu@siksilk.com. Our team is here to assist and ensure that all your inquiries are addressed with the utmost care and attention.
Warm regards,
Irantzu
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