Silencer Central Reviews 27,459

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and knowledgeable, making the entire process smooth and efficient. The service is frequently highlighted as excellent, with many people appreciating how the company handles all the complexities, making the experience hassle-free. Consumers are particularly impressed with the quality of the products and the exceptional customer service, noting the ease of the user experience and the streamlined process. However, some customers also noted issues with communication and product quality, describing their experience as unprofessional. A few people were dissatisfied with the customer service, mentioning difficulties in getting clear information and feeling misled about process timelines.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the staff for being friendly,... See more

Service

Clients share positive opinions on service, highlighting the helpfulness and efficiency of the staff. Many... See more

Product

Customers had positive experiences with product. Many reviewers expressed satisfaction with the quality and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the responsiveness, helpfulness,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the process as easy,... See more

Based on these reviews

Rated 5 out of 5 stars

the people at silencer central were very helpful they even called me to let me know i still needed one thing i forgot to do. advised the best way was a trust and it would be a couple of weeks longer.... See more

Company replied

Rated 5 out of 5 stars

This is my second suppressor with SC, the SC process has significantly improved in the last year. Order day was approx 30 minutes total, all forms etc filled out (made easier because everything was on... See more

Company replied

Rated 5 out of 5 stars

SC’s service is off the charts, especially when you think about how many places have ZERO customer service anymore. The process was easy, and it’s even more impressive when you start looking into doi... See more

Company replied

Rated 5 out of 5 stars

Overall experience was great, all the hassle aspects are handled by them. Professional and efficient. Obviously they know the whole process inside and out. Gets steps done very quickly. The Tax St... See more

Company replied


Company details

  1. Hunting Store

Written by the company

Since 2005, Silencer Central makes it simple to own a silencer. We do all the work for you. It really is as easy as 1-2-3! Select your silencer, we manage the paperwork, and ship directly to your front door once approved. Our experts will help find the right silencer for you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Silencercentral.com has made ordering…

Silencercentral.com has made ordering and receiving a silencer a walk in the park. This is my the 4th one to be ordered. They had my Form E4 to the ATF in less than 2 days. My local sherif had his paperwork just as fast. I was approved at the ATF in less than 5 days.

September 9, 2025
Unprompted review
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Reply from Silencer Central

Woo-eeee that's fast! Love that for you! Thanks for the great review!

Rated 5 out of 5 stars

1st time buyer

This was our first experience with Silencer Central. We were very pleased with every aspect of the purchase. Great customer service and no issue with the delivery. We have recommended them to our family and friends.

August 29, 2025
Unprompted review
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Reply from Silencer Central

Thanks so much for the recommendation!

Rated 5 out of 5 stars

Great staff quick response

Great staff quick response. Had no issues at all the ordering process was one of best I have experienced. Will be ordering more in the future.

September 15, 2025
Unprompted review
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Reply from Silencer Central

Aw, shucks. Thanks for the note--and for your business!

Rated 1 out of 5 stars

Your portal sux

Your portal sux. How many pictures do you need? Sent 5, and 2 were done by professionals, and all were rejected. Followed you silly little instructions, and still have issues?! I have an issue as well, lost my patience, will shop elsewhere 🥴

September 14, 2025
Unprompted review
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Reply from Silencer Central

Hi JJ, thank you for the feedback. The instructions for the photo are best practice provided by the ATF in order to meet their "silly little" legal requirements. Regardless, we're sorry the experience was frustrating for you and will definitely look at ways we can make our portal better. Looks like we were able to get a good photo from you after all - please don't hesitate to reach out with any other issues or feedback. We appreciate you!

Rated 5 out of 5 stars

The speed I was approved the quality of…

The speed I was approved the quality of My banish 22 it really is movie quiet shipping sucks 5-6 days to get to Oregon and then 1-2 days to get to my house is my only complaint thank. You Elmer

September 5, 2025
Unprompted review
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Reply from Silencer Central

Thanks for the candid review, Elmer. We're always working to make our process even better.

Rated 5 out of 5 stars

Great company to partner with

Great company to partner with - communicated through the whole process. Even when I got impatient and reached out in between - they were patient and answered my questions quickly.

September 9, 2025
Unprompted review
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Reply from Silencer Central

Glad to hear it. Thanks, Josh!

Rated 5 out of 5 stars

It’s a breeze to get through the paperwork

I have dealt with government paperwork for almost 50 years. Silencer Central made their paperwork a breeze. The folks at Silencer Central was always easy to reach and get my questions answered. I will definitely pass along to my hunting buds.

September 9, 2025
Unprompted review
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Reply from Silencer Central

Thanks for telling your hunting buds about us - we'd be happy to help!

Rated 5 out of 5 stars

Ordered a $900 t-shirt and they threw in a suppressor!!

This will be my second suppressor from SC and the delivery time is so much better now. Ordered on Monday and paperwork was complete, and info sent to local LEO for 7 day waiting period on Wednesday. My estimate should have the can in my hand within 3 weeks of ordering. Great job SC!!!!

August 25, 2025
Unprompted review
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Reply from Silencer Central

What can we say? We make buying silencers simple - and we're committed to continuing to improve that experience. Thank you so much for your repeat business. We appreciate you!

Rated 5 out of 5 stars

Organized and easy

Organized and easy. They took initiative to get the transaction done.

September 4, 2025
Unprompted review
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Reply from Silencer Central

Thanks for the feedback, we're so happy you found the experience to be organized and easy.

Rated 5 out of 5 stars

Let the pros do it.

The process at Silencer Central has been excellent. They navigate the legal issues faster than a normal person could. They have staff dedicated to working with you and the paperwork to insure everything goes as planned.

September 8, 2025
Unprompted review
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Reply from Silencer Central

We sure do - thanks for the review!

Rated 5 out of 5 stars

World Class Customer Service

I went into this with preconceived notions of how laborious the application process would be, and was pleasantly met with not only a smooth, efficient procedure but a representative (Brittney) who provided some world class customer service. If Brittney is representative of the level of employee at Silencer Central, this company will continue to remain ahead of the competition. World class products, people and procedures, this is a winning recipe.

Thank you for making this experience pleasurable.

September 6, 2025
Unprompted review
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Reply from Silencer Central

It truly is our pleasure. Thank you for the review!

Rated 1 out of 5 stars

Please don’t buy from this company

Please don’t buy from this company. Products are not quality and the process is fundamentally broken. Easier options available and hope people read the reviews before doing business.

Silencer Central has a great concept, and I wanted to like working with them. Unfortunately, the process was far more frustrating than it should have been. Be prepared for months of paperwork, repeated phone calls, emails, and more paperwork before anything gets moving.

On the positive side, the women who answer the phones were excellent—friendly, patient, and genuinely willing to help. Unfortunately, the experience changes once you get transferred to the male side. There, you get the stereotypical “gun guy” who acts like he knows everything and does little to improve the customer experience. It makes you want to walk away altogether.

The only reason I completed my purchase was because I had a gift certificate from an event. Otherwise, I would have taken my business elsewhere. My advice: just use a local gun shop kiosk and skip Silencer Central.

September 4, 2025
Unprompted review
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Reply from Silencer Central

We are sorry to hear that you are frustrated! We have worked to make the suppressor purchase process as simple as possible, so we appreciate your feedback. We are glad to hear that our team was friendly and helpful, but we are thankful that you took the time to share your concerns so we can better assist you in the future!

Rated 5 out of 5 stars

I’ve bought from them a couple of times…

I’ve bought from them a couple of times and every time has been a breeze they did all the heavy lifting up setting up the paperwork and being extremely timely and customer service is was never a hassle. I plan to continue to buy from them in the future as well

August 29, 2025
Unprompted review
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Reply from Silencer Central

We are pleased to hear about your positive experiences. Thank you for your continued business!

Rated 5 out of 5 stars

Simplify the process for right to your door

I'm not sure what their beef was with the BBB, but I am glad to have gotten a can from them. They deal with the ATF paperwork, and sent me the fingerprint cards (do both of them) and instructed how to setup your ATF form ID (if you don't have one already). So with everything taken care of, a wait of 7 days before they ship my can to me SWEET!

August 31, 2025
Unprompted review
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Reply from Silencer Central

Thank you for the great review! We are glad to hear we were able to simplify the process for you.

Rated 5 out of 5 stars

No home run! A GRAND SLAM!

This was my first time using Silencer Central and going through their process. Hands down the smoothest and most efficient process I’ve seen. They explain everything in fine detail and answered all my questions. Once my account was set up it was user friendly all the way through. I received real time updates to my email at each step with clear direction on what to do next, and more importantly how to do it. My hat is off to Team Silencer Central, y’all have this figured out.

Big thanks!!!!

JT

August 16, 2025
Unprompted review
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Reply from Silencer Central

Thank you for your review, JT! Thrilled our process was smooth and efficient. Your feedback means everything to us!

Rated 5 out of 5 stars

I have to say that Silence Central is Outstanding!

I have to say that Silence Central is outstanding when it comes to the process of buying a suppressor that I’ve experienced. This last purchase was for my 9mm PCC, a Springfield Armory Saint Victor, SBR. I bought a Banish 9K. I wanted something relatively small in overall size and at 4.1 inches, this fit the bill completely! One of my concerns was if the suppressor was going to fit inside the existing hand guard, so since they are local to me, I took the hand guard down with me and I’m glad I did. I did need to make some modification to the inside diameter of the hand guard to accommodate the suppressor. This was on a Monday and by Wednesday, I had the approval of the ATF (I know how that sounds, even when I type it!).
Since today is the federal holiday, Labor Day, I expect to receive an email from Silencer Central tomorrow with the shipping information. My Customer Service Specialist, John H. Williams was superb! One of your best!!! Thanks again for making the process simple and hassle free!

September 1, 2025
Unprompted review
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Reply from Silencer Central

Thank you immensely for the outstanding feedback! Thrilled the Banish 9K fit perfectly and you had a great experience with our team!

Rated 5 out of 5 stars

Silencer Central was very helpful and process simple

Silencer Central was very helpful and knowledgeable in helping me to fill out and turn in my paperwork to the ATF, directions are very straightforward and a lot simpler than I thought it would be.

August 10, 2025
Unprompted review
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Reply from Silencer Central

Thank you for your positive feedback, Doug!

Rated 5 out of 5 stars

My Go-to Company!

I love this company! I've bought three suppressors from them without one issue. Their customer service is the best too! They complete all of the paperwork for you and when it's complete, they mail it to you. I recommend them to my friends and will continue to use them as my go to source.

July 21, 2025
Unprompted review
Silencer Central logo

Reply from Silencer Central

We're happy to hear that you've had such positive experiences with us! Thank you for choosing Silencer Central and for the recommendation.

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