Silk'n Reviews 1,027

TrustScore 4.5 out of 5

4.6

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Silk'n ist der weltweit führende Anbieter von professionellen Schönheitsgeräten für den Heimgebrauch. Unsere Philosophie ist es, Technologien aus professionellen Schönheitskliniken in den Komfort Ihres Zuhauses zu bringen. Wir glauben, dass es wichtig ist, sich in seiner Haut wohl und gut zu fühlen, und unsere Produkte machen Selbstpflege-Momente luxuriös und mühelos. Gegründet auf den Prinzipien von Qualität, Sicherheit und Wirksamkeit, hat Silk'n die Schönheitsindustrie revolutioniert, indem es fortschrittliche Technologien für jedermann zugänglich gemacht hat. Unsere innovativen Geräte wurden entwickelt, um Ihnen zu helfen, gut auszusehen und sich wohl zu fühlen, damit Sie diese kostbaren Momente der Selbstpflege mit Leichtigkeit und Komfort genießen können. Anfang der 2000er Jahre hatte unser Team von Fachleuten aus der IPL-Schönheitsbranche (Intense Pulsed Light) die Vision, ein Gerät für den Heimgebrauch zu entwickeln. Nach umfangreicher Forschung und Entwicklung brachte Silk'n 2006 das weltweit erste IPL-Haarentfernungsgerät für den Heimgebrauch auf den Markt und erzielte damit großen Erfolg. Über IPL hinaus haben wir Radiofrequenz (RF) eingeführt und unser Produktangebot um Hautverjüngung und Aknebekämpfung erweitert. Als Spezialisten für RF-Technologie haben wir auch Innovationen wie LED und Nahinfrarot für Hautverjüngung und Aknebehandlung, EMS für Muskelstimulation sowie Ionen- und Infrarottechnologie in unseren Haarpflegegeräten zum Schutz der Haarqualität eingeführt.


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4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fast and hassle-free delivery

Fast and hassle-free delivery. Nothing to complain about, but to be fair, I only bought new attachments for my SonicSmile toothbrush – which I absolutely love, by the way! This sonic toothbrush has really improved my oral hygiene, and the battery lasts incredibly long. When I go on vacation, I don’t even have to charge it once!

March 2, 2025
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Reply from Silk'n

Dear Stefanie,

Thank you for your 5 star review!

We are very happy you are satisfied with our service and product.

Best regards,

The Silk'n Team

Rated 1 out of 5 stars

Silk'n Facetite

I have ordered Silk'n Facetite Essential device which arrived within a few days. I have tried it closely following the instructions, but it simply doesn't work. Only 1 power level out if 4 works, and the battery does not last enough for one treatment. Waste of money and time.
Edit: contacted customer support, they told me to send a video which I did, then they gaslit me about using the serum. Also, how do you prove that battery doesn't last in 20MB video, insane. The product is really not doing the promised thing, I hope nobody will fall into a trap as you cannot return it once it is used.

December 2, 2024
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Reply from Silk'n

Dear Dragana,

Thank you for your review.

We are very sorry that your product is not working.

Please contact us via our email: customercareuk@silkn.eu

We could directly look into this case.

Kind regards,

Rated 5 out of 5 stars

I find it very good

I find it very good! Thank‘s!

November 19, 2023
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Reply from Silk'n

Hallo,

vielen Dank für die 5-Sterne-Bewertung.

Wir freuen uns immer zu hören, dass unsere Kunden mit unseren Produkten zufrieden sind.

Wir wünschen Ihnen viel Erfolg und alles Gute.

Mit freundlichen Grüßen

Das Silk'n Team

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