Good quality, prompt delivery. My only minor concern is the neckline is just a bit too high to wear under a shirt, however under a normal neckline sweater it is perfect, but beware of scoop neck lines... See more
Company replied
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Review summary
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The parcel with a silk blouse arrived later than expected. The blouse was folded into a small package, almost stuffed into the box, creating many creases. The blouse had to be hung out to smoothen the... See more
Company replied
So we find the size is smaller than expected a bit and after hand washing, it got a good bit smaller. We ordered a size large and least extra large or maybe 2x would have been better.
Company replied
It arrived earlier than expected, beautifully packaged and the size SMALL was true to my normal size 10. The 'dark blue' is a beautiful rich Midnight Navy and looks very stylish under my short Channe... See more
Company replied
Company details
Written by the company
Indulge in Silk. Empower Your Life. Experience the opulence and countless benefits of our silk sleepwear, clothing, and bedding. Elevate your lifestyle to new heights of beauty and well-being.
Contact info
United States
- services@silksilky.com
- silksilky.com
4.1
Great
9K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The responsiveness to my request was…
The responsiveness to my request was exceptional.
The flow of the refund processing was adequate.
I'd like to see a warehouse in Australia as the
international postage costs is a bit expensive.
In saying that, to receive a discount coupon made
up for it
Keep up the good work.
April 7, 2026
Unprompted review
Reply from SILKSILKY
Dear Tristan Heffey,
Thank you for your thoughtful feedback! We're glad to hear you were satisfied with our responsiveness and refund process. We also appreciate your suggestion regarding shipping and will take it into consideration as we continue to improve.
Thank you for your support!
Best regards,
SILKSILKY Team
Very happy :)
Very nice packaging and product!
I was very excited to find a ''manual'' inside too, since it was my first time buying silk.
I could definitely tell the difference after wearing the silk bonnet for two days, and am very happy to have found a quality company :)
March 1, 2026
Unprompted review
Reply from SILKSILKY
Hi,
Thank you for your lovely feedback! We're delighted to hear you're very happy with the packaging and product, and that the silk bonnet has made a positive difference for you. We're especially glad you found the included guide helpful.
Best regards,
SILKSILKY Team
Wish I would have gotten this sooner
My silk bonnet seems to be great quality but I wish the band was a little narrower. My hair is in much better condition in the mornings after using this. I am mainly a side sleeper and the temple area of my hair line has been getting roughed up during sleeping. I’ve only had my bonnet a couple of weeks and am really looking forward to the long term benefit. I wish it would have came with instructions on the best way to put it on and get all my hair in it. It took me a bit of trial and error but I think I have worked out a good process now.
March 23, 2026
Unprompted review
Reply from SILKSILKY
Dear Tina Kilner,
Thank you for your detailed feedback! We're glad to hear you're enjoying the quality and already seeing benefits for your hair. We also appreciate your suggestions regarding the band design and usage instructions—they’re very helpful as we continue to improve.
Best regards,
SILKSILKY Team
A scam company
A scam company! Doesnt deliver orders and is not giving full refunds on items that never arrived
April 8, 2026
Unprompted review
Reply from SILKSILKY
Dear Valued Customer,
Thank you for sharing your feedback with us.
We are deeply sorry to hear about your experience and understand how frustrating and disappointing this situation must be for you. If your order has not arrived as expected and you feel that your refund has not been handled properly, we sincerely apologize for the inconvenience caused.
Please rest assured that SILKSILKY is committed to serving every customer responsibly, and we take concerns like yours very seriously. Delivery delays or refund misunderstandings can occasionally occur due to shipping carrier issues, customs processing, or order verification procedures, but this is never the experience we want for our customers.
We would very much like the opportunity to investigate this matter thoroughly and help resolve it for you as quickly as possible. Please contact our customer care team at services@silksilky.com with your order details, and we will review your case carefully and provide the appropriate assistance regarding your shipment and refund.
Your satisfaction is very important to us, and we sincerely hope to have the chance to make this right and restore your confidence in SILKSILKY.
Warm regards,
SILKSILKY Customer Care Team
Good customer service
Good customer service - gorgeous product. I liked the 'care' instructions as I'm very fussy!! Thank you.
March 23, 2026
Unprompted review
Reply from SILKSILKY
Dear Judith Youngs,
Thank you for your lovely feedback! We're delighted to hear you’re happy with our product and customer service, and that the care instructions were helpful to you.
Best regards,
SILKSILKY Team
Warm and cosy
It was described as full-length. I am not tall, but the pyjama didn't reach my ankles. There is also no hole for men. But they feel very nice to wear. And are surprisingly warm somehow.
April 4, 2026
Unprompted review
Reply from SILKSILKY
Dear TIM JOHNSON,
Thank you for your feedback! We're glad to hear you find the pyjamas comfortable and warm. We also appreciate your comments on the length and design, and will take them into consideration for future improvements.
Best regards,
SILKSILKY Team
I do not recommend buying from this…
I do not recommend buying from this brand, the clothes are not outstanding quality, and the customer service is horrible not just that in case you are buying for the first time the sizes change a lot( I am talking about the same pants model different measurements for the same size). Not just that they will not exchange in case you need or accept a return.
April 6, 2026
Unprompted review
Reply from SILKSILKY
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that your experience with our products and service did not meet your expectations. Please accept our sincere apologies for any disappointment or frustration caused. This is certainly not the experience we aim to provide to our customers.
After reviewing your case, we have located your order details. We would like to kindly clarify that the pants you purchased are two different styles. Even when labeled with the same size, slight variations in measurements can occur due to differences in design, cut, and fit. We completely understand how this may feel confusing, especially if you were expecting identical sizing, and we appreciate your understanding.
At the same time, we would like to reassure you that your purchased pants are eligible under our return policy. If you are not satisfied with the fit or quality, you may proceed with a return. Our goal is to ensure that you feel comfortable and confident with your purchase.
We would be more than happy to assist you with the return process and make this right for you. Please feel free to contact us at services@silksilky.com, and our customer service team will prioritize your case and provide you with step-by-step guidance.
Thank you again for your valuable feedback. We truly hope to have the opportunity to resolve this matter and restore your confidence in SILKSILKY.
Warm regards,
SILKSILKY Customer Care Team
This is my second purchase
This is my second purchase. Besides having affordable prices customer service could not be better. On a constructive note, I wouldn't have needed customer service if changing the delivery location was easier. I ordered both times as gifts to be sent to the receiver, not myself. My billing address is constantly used as delivery location, even when I do change it on the order. If the change would hold, then everything would be perfect.
April 7, 2026
Unprompted review
Reply from SILKSILKY
Dear Craig Hawkins,
Thank you for your continued support and kind words about our pricing and customer service. We also truly appreciate your constructive feedback regarding the delivery address setting and will share this with our team for improvement.
Best regards,
SILKSILKY Team
Reply from SILKSILKY
Dear Elizabeth Dodd,
Thank you for your kind feedback! We're glad to hear you’re happy with the material and fit.
Best regards,
SILKSILKY Team
Good material clumsy packaging and stiching,high price
The parcel with a silk blouse arrived later than expected. The blouse was folded into a small package, almost stuffed into the box, creating many creases. The blouse had to be hung out to smoothen the creases before trying it on. It is a beautiful colour, just the one I wanted. Unfortunately the stiching on the shoulder was clumsy and the proportions and shape for size 34 quite unusual. The alteration would have cost too much. The blouse was returned. The amount paid was returned promptly. The high price can be accepted due to the silk material but the end product was a bit disappointing.
April 7, 2026
Unprompted review
Reply from SILKSILKY
Dear Frau Sangita Kainz,
Thank you for your detailed feedback. We’re glad you appreciated the fabric and color, but we’re sorry to hear about the packaging, stitching, and fit not meeting your expectations. Your comments are very valuable and will help us improve. We’re also pleased the refund was processed promptly.
Best regards,
SILKSILKY Team
Reply from SILKSILKY
Dear Anna Margrét G Björkman,
Thank you for your feedback! We're glad you’re happy with the product and sizing. We also appreciate your note on the delivery time and will continue working to improve it.
Best regards,
SILKSILKY Team
Great Quality, Smooth Experience, and On-Time Delivery
I had a great experience with SilkSilky.
Their website is very easy to navigate, making the ordering process smooth and straightforward. The garment exceeded my expectations — the finishing is excellent, the material is exactly as described, it’s true to size, and the color is just as shown online.
I was initially concerned about the delivery after reading some reviews mentioning delays, but my order actually arrived on time without any issues.
Overall, I’m very satisfied with the entire experience and would definitely order from them again.
April 6, 2026
Unprompted review
Two items (a silk high waist tapered…
Two items (a silk high waist tapered pants and a silk cap sleeve cowl neck women's top) delivered on schedule. But two of them were packed in one of the small box. And other box was empty. They were squeezed together, looked like trash and terribly wrinkled. All my excitement turned to a very bad emotion. I have pictures to show.
April 2, 2026
Unprompted review
Reply from SILKSILKY
Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear about your disappointing experience upon receiving your order. While we are glad that your items arrived on time, we sincerely apologize for the condition of the packaging and presentation. Receiving your silk garments squeezed into a small box and finding an empty package is certainly not the experience we want for our customers, especially when you were looking forward to your purchase.
We completely understand how this could turn your excitement into frustration, and we deeply regret the inconvenience and negative impression this has caused. Please rest assured that this is not in line with our usual standards, and we take this matter seriously.
We would greatly appreciate the opportunity to investigate this issue further and make things right for you. Could you kindly share your order number with us, along with the photos you mentioned? This will help our team review what happened during the packing and shipping process and provide you with an appropriate solution as quickly as possible.
Please contact us at services@silksilky.com, and our customer service team will prioritize your case and assist you promptly.
Thank you again for bringing this to our attention. We truly value your feedback and hope to restore your confidence in SILKSILKY.
Warm regards,
SILKSILKY Customer Care Team
Very good quality
March 2, 2026
Unprompted review
Elevate your sleep comfort.
My nightdress was delivered in a timely fashion. It’s a
simple,easy to wear design but feels luxurious. I love the colour and comfort of it!
April 1, 2026
Unprompted review
Canadians beware!
I made a purchase for my wife. Due to her concerns over fit and quality, I contacted SilkSilky regarding a possible return. I learned that, despite purchasing from SilkSilky Canada, I would have to send the items to the US. This means:
1. Paying higher than necessary return fees
2. Having to pay duties given the complete removal of Section 321 de Minimis. This is because, when shipping from Canada to the US, it is necessary to claim the country of origin of the goods. The goods were made in China which results in me being required to pay duties when shipping from Canada to the US.
We’re now stuck as SilkSilky requires Canadians to ship to the US, even though this is not explicitly noted in their return policy on the Canadian site.
October 20, 2025
Unprompted review
Reply from SILKSILKY
Dear Customer,
Thank you for taking the time to share your detailed feedback. We are truly sorry for the frustration and inconvenience this situation has caused you, and we completely understand your concerns regarding return costs and customs duties.
We would like to clarify that our return policy is publicly available on our website, where it is stated that:
“For non-defective items, customers are responsible for return/exchange shipping fees (including first-time orders).”
“Return Warehouse Locations：USA / Canada / Australia → US warehouse”
We always strive to maintain transparency so customers can make informed decisions before purchasing.
Regarding return addresses, for customers in the USA, Canada, and Australia, returns are currently processed through our US warehouse. We understand that for Canadian customers, this may lead to additional shipping costs and, in some cases, customs duties. We sincerely apologize for this inconvenience. Please note that these duties are influenced by current US government tariff policies, which are unfortunately beyond our control.
That said, we fully recognize how this impacts your experience, and we are actively working on expanding our return warehouse to provide more localized and convenient return options in the future.
We would very much like the opportunity to review your specific case and see how we can better assist you. Could you please provide us with your order number? You may contact us directly at services@silksilky.com, and our support team will do their best to find a suitable solution for you.
Thank you again for your honest feedback—it is invaluable in helping us improve.
Warm regards,
SILKSILKY Customer Care Team
My experience has been great with…
My experience has been great with SILKSILKY. I’ve ordered a few items on more than one occasion. The quality is great and I’ve loved every single item I’ve purchased. So much that I placed another order for pyjamas!
March 17, 2026
Unprompted review
I like the quality of it
I like the quality of it, the service was very good. The night robe is a present, but I have not given it yet.
April 5, 2026
Unprompted review
Poor Quality Item
Poor Quality Item. My husband bought me a pair of silk pjs for Christmas. I have only worn approximately 6 or 7 times. I have cared for them as per instructions and the fabric has disintegrated. They won't do a full exchange or refund and have offered a new pair of bottoms that do not even match the top that i have!
Absolutely shocking, especially at the cost of them!
March 23, 2026
Unprompted review
Reply from SILKSILKY
Dear Customer,
Thank you for sharing your experience with us. We are truly sorry to hear about the issue with your silk pajamas and understand how disappointing this must be, especially as it was a gift.
Silk is a very delicate and natural fabric that requires extra care during wearing, washing, and drying. Even when following care instructions, factors such as friction, washing methods, or environmental conditions can sometimes affect the longevity of the fabric. That said, what you described is certainly not the experience we want our customers to have.
We sincerely apologize that the resolution offered so far did not meet your expectations. Our intention is always to provide a fair and satisfactory solution, and we regret that this situation has caused frustration.
To better assist you and review your case in detail, could you please provide us with your order number? Once we have this information, we will carefully reassess the situation and do our best to offer a more suitable solution for you.
Please feel free to contact us at services@silksilky.com, and our dedicated support team will prioritize your case.
Thank you again for your feedback, and we truly hope to have the opportunity to make this right for you.
Warm regards,
SILKSILKY Customer Care Team
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