SILKSILKY Reviews 9,252

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as luxurious, soft, and beautiful. Many people are also very satisfied with the ordering process, finding the website easy to navigate and the overall experience pleasant. However, some customers experienced issues with delivery times, with items arriving later than expected or, in some cases, not at all. There were also concerns about product quality, with some reviewers noting poor stitching, inconsistent sizing, or items not appearing to be 100% silk as advertised. A few other people also felt that customer service was unhelpful or unresponsive when issues arose.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the luxurious feel,... See more

Quality

Users describe positive interactions with quality, praising the excellent quality of items like silk shirts... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise quick shipping, timely... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the easy website... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the helpfulness and... See more

Based on these reviews

Rated 4 out of 5 stars

Good quality, prompt delivery. My only minor concern is the neckline is just a bit too high to wear under a shirt, however under a normal neckline sweater it is perfect, but beware of scoop neck lines... See more

Company replied

Rated 4 out of 5 stars

The parcel with a silk blouse arrived later than expected. The blouse was folded into a small package, almost stuffed into the box, creating many creases. The blouse had to be hung out to smoothen the... See more

Company replied

Rated 4 out of 5 stars

So we find the size is smaller than expected a bit and after hand washing, it got a good bit smaller. We ordered a size large and least extra large or maybe 2x would have been better.

Company replied

Rated 5 out of 5 stars

It arrived earlier than expected, beautifully packaged and the size SMALL was true to my normal size 10. The 'dark blue' is a beautiful rich Midnight Navy and looks very stylish under my short Channe... See more

Company replied


Company details

  1. Silk Store
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Clothing Store
  5. Hair Product Store
  6. Home Goods Store

Written by the company

Indulge in Silk. Empower Your Life. Experience the opulence and countless benefits of our silk sleepwear, clothing, and bedding. Elevate your lifestyle to new heights of beauty and well-being.


Contact info

4.1

Great

TrustScore 4 out of 5

9K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Yes the pajamas are perfect

Yes the pajamas are perfect. I know fabrics very well and this is very high end silk, the drape, the hand feel, extremely soft. Silk pajamas are a must if you enjoy an indulgent relaxation at home.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Customer support lied and won't even pay return shipping.

I purchased their "Pure Silk Hair Towel Wrap", which claims to be 100% silk. Currently, the only description of the product is: "Fabric Tips: 100% Mulberry Silk,No harmful substances.
Silky Smooth Outer Silk Fabric
Absorbent Towel Fabric Inner Layer
Dual Function: Drying and Hair Care
Details: With a silky, supple silk exterior and an absorbent terry interior, this product perfectly blends comfort and practicality. It effectively dries hair while providing nourishing conditioning, making it ideal for those seeking a quick dry and gentle conditioning experience. It protects shine and reduces frizz, making it perfect for everyday use". It is also listed on Nordstrom with the same description.

I emailed them a day prior to the purchase asking specifically what the terry fabric was made of.

Their response: "Thank you for reaching out with your question about our Pure Silk Hair Towel Wrap! The terry fabric used in our towel wrap is made from 100% Mulberry Silk, which is known for its luxurious feel and numerous benefits for hair care. "

I made the purchase after receiving this response. When I received it, the terry fabric was clearly synthetic, and when I emailed them about it, they responded: "We apologize, this item is indeed made of pure silk, but because silk is not absorbent, our hair drying caps require a highly absorbent terry cloth as the lining. This is also stated in our product details.", which as seen from the copy-and-paste description, is not clear at all. They gave instructions for a return for a refund, but wanted me to pay shipping. I didn't think I should have to pay shipping since they are clearly misrepresenting their product. After some back and forth, they said: "Given the circumstances and the misrepresentation of the product, I want to assure you that we take your concerns seriously. While our standard policy typically requires customers to cover return shipping costs, I recognize that this situation is unique. To address your concerns: Shipping Label: Unfortunately, we do not provide prepaid shipping labels for returns.
Please follow the return instructions provided earlier, and once we receive the item, we will process your full refund promptly." which is vague again.

So I paid for USPS shipping back to them. They have since refunded me the cost of the product only, but refuse to pay shipping. I would stay away from this scammy company.

March 11, 2026
Unprompted review
SILKSILKY logo

Reply from SILKSILKY

Dear Valued Customer,

Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience and sincerely apologize for the confusion and frustration caused.

At SILKSILKY, we strive to provide clear and accurate product information, along with transparent and reliable customer support. We regret that our previous communication regarding the material of the bonnet was not sufficiently clear and did not meet your expectations. While the material composition is described in detail on our official product page, we understand that the inconsistency in our response may have caused confusion—especially after you reached out prior to your purchase—and we sincerely apologize for any misunderstanding this may have led to.

We also apologize for any inconvenience caused during the return process. Your concern regarding return shipping costs is fully understood, and we recognize that this situation did not meet the level of service we aim to provide. Please rest assured that your feedback has been shared with our relevant teams so we can improve both our product descriptions and customer support communication moving forward.

At the moment, we are unable to locate your order details based on the information provided in your review. To further investigate your case and work toward a fair resolution—especially regarding the return shipping cost—we kindly ask you to contact us directly with your order number and any relevant details.

Please reach out to us at services@silksilky.com, and our dedicated support team will prioritize your case and do our best to assist you promptly.

Once again, we sincerely apologize for your experience and appreciate your patience and understanding. We are committed to making this right and restoring your confidence in SILKSILKY.

Warm regards,
SILKSILKY Customer Care Team

Rated 4 out of 5 stars

Beautiful intimates and great customer…

Beautiful intimates and great customer service.

I love the camisole set I received for my birthday. It looks beautiful. I just wish it was a bit more comfortable or that the sets could be broken up in to different sizes. I received a size small and the waistband on the shorts feels tight. I'm tiny (5'3" and 105lbs) and the top fits perfectly, but the bottoms would be better in a size medium. I think it's so much better when lingerie companies don't use hard and tight elastic in their intimate wear. Tight waistbands diminishes the ability to access sensuality. Silk is lightweight. It doesn't require strong elastic to keep it in place.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

I had occasion to purchase four pairs…

I had occasion to purchase four pairs of silk boxer shorts recently.They were not up to premium standard promised.I contacted Silky, who not only agreed to replace them ,they also told me to keep the faulty items at no further cost to me.I received them today,ii am very pleased with this outcome.Thank you Silky!

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Silksilky

Great silk nightie but i orderered the wrong size.
Helpful communications and an exchange for a smaller size.
All in recommended for value and quality

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond!

The products were just what I was looking for. But it was the customer service I received from Ella that made the experience even better! She was a rock star anf helped me change the shipping address after the order was already placed. She helped me surprise my wife!

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Love them

Product feels great on the skin. I've worn them under pajamas, sweats, the top by itself. I bought medium, I'm between size 2 and 4. I wanted to prioritize comfort. These are slightly loose on me, but not baggy. They do snag easily. I will probably get another pair.

March 15, 2026
Unprompted review
Rated 3 out of 5 stars

The skirt is made of a beautiful silk…

The skirt is made of a beautiful silk and the quality is wonderful, but it runs very small. I am going to have to return it and I’m not sure if I’m going to have to go up one size or two for it to fit me. I purchased silk skirts from two other vendors for comparison, including Vince, and this is by far the best quality of them all however it is certainly the smallest waist line of the 3. It is much more of an airline skirt as well rather than form fitting as the other two are.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied customers

The shipping was fast. The items arrived and were safely packaged.
The sizing was perfect and my girlfriend looks incredible in the items. Will absolutely purchase items from you guys again.

March 23, 2026
Unprompted review

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