Silkyplanet 

DO NOT BUY FROM THIS COMPANY!

I had a very disappointing experience with Silky Planet and would strongly advise others to think twice before purchasing from them.

I bought the CelluX Anti-Cellulitapparat, but the product was faulty from the start. Instead of acknowledging the issue, customer service initially insisted that I was using it incorrectly. They claimed the device had to remain plugged in at all times to function, even though the product instructions clearly state that it is rechargeable and designed to be used after charging.

The customer service responses also felt generic and AI-generated. Many of the replies repeated the same scripted explanations without properly addressing the questions or evidence I provided. It was frustrating to feel like no one was actually reading my emails.

After I pointed out their own published refund policy—which states that defective products reported within 14 days can receive either a full refund or a replacement, according to the customer’s preference—they suddenly said they would review my case again. They acknowledged that I had reported the fault within the required timeframe and had provided all the requested photos.

After that… nothing.

Instead of updating me on the outcome of their review, I received an automated email informing me that my support ticket had been marked as “Solved,” despite the issue still being unresolved and no refund having been processed.

Overall, this has been one of the most frustrating customer service experiences I’ve had. The product was defective, the troubleshooting advice contradicted the product’s own instructions, communication felt automated and repetitive, and my case was effectively closed without resolution.

I would not recommend buying from this company.

SCAM BEWARE
Before ordering the face mask I checked on trustpilot and at the time they had positive reviews which I now know are fake. When my package didn’t arrive I emailed and called but the telephone number goes to voicemail & whatsup doesn’t exists. I then checked back here and discovered it was a scam. I refused the package & DHL attempted to return it but it’s now just sat in their warehouse. Police registered the incident and advised it is a civil matter and as they have a German address I should pursue through their authorities.

Product was defective. Customer service only gave me ”good tips” instead of answering my questions. There wasn’t an option to return the faulty product.
Stay away from this company!

I received a defective product and, despite sending multiple emails asking for a solution or how to return the item, they either don’t respond or reply with messages that have nothing to do with my question. They keep sending the same email saying that my product has already been delivered.

Do not buy from this company. It feels like a scam, and I highly doubt their claim of being number one. On top of that, the instructions do not explain how to use the product, and there is no useful information online either. They provide no support or solution.

Defective product and very poor customer service.

Scam. They don’t send the products.
I ordered the product with an expected delivery of 5 days. After 15 days I asked them what’s going on. They then proclaim to have sent the product and bla… After asking them for proof and tracking code they simply just answer ”we assure its on its way”. Full blown Scam. do not buy or deal with them

Not even 1 star!15 december I placed an order, payed 69,95€...nothing
No order,no tracking, no product!
It's a scam
Don't use this website!

Order a product for christmas, they sent to late so it was delivered after newyear since they sent it by postal.

They wouldnt accept return since its marked as delivered by postalservice due to them did the sorting for the mail before the holidays and so they only go by that date.

Worst customer service ever, dont buy from them

I ordered a 5-in-1 Silky Planet Curling Iron Cloud Air from silkyplanet.nl on 1 Oct 2025. It was an awful experience all round and the product quality is SHOCKING - don't touch it! It's cheap and nasty. I ordered it specially for my daughter's 21st birthday and she used it once or twice and could smell burning hair. Silky Planet refused to take it back because I didn't return it before the 14 days (it was a gift for her 21st which I took to her in South Africa!!!).
In addition to their awful customer returns policy, the delivery service from Silky Planet Netherlands was horrid. On ordering, I paid for Express DHL Shipping. When nothing had arrived as promised, I had to chase the delivery (their excuse was they were very busy with lots of orders) and it was eventually delivered after 4 Oct. No refund was given for the extra I paid for express shipping. STAY AWAY FROM THIS PRODUCT AND THIS COMPANY!!!!!!

Do not buy from these. You get cheap plastic I ordered then changed my mind after a few minutes of reading other peoples bad reviews I tried emailing to cancel but they said it was to late. Bearing in mind this was after a few minutes if ordering. Not happy.

What you see is not what you get... the pictures from the hairstyler 5-in-1 look good but... what you get after order is a very cheap product from China...
I hope every costumer is going to complain about this company. Silky Planet (Limitless eCom GMBH) has to stop...

Scam, product quality is extremely low. very cheap plastic parts in blister packing. Not premium at all. extremely noisy fans etc. Do not recommend at all!
Impossible to return due to "hygiene product" hence no return is acceptable.

This is fake products. And i asked for a refund but the tild me to pay period!! Thats the exact words. The box is not the same product as the one u get inside 🤬 this is scam

If I could give them a zero rating, I would. I ordered the WaveXpert 5-in-1 Airstyler and, without even using it, requested to return the item. Just by looking at it, it’s clear everything is made of cheap plastic, and the parts don’t even fit properly with the wand. When I asked for a return, they refused, citing hygiene reasons. This feels like a scam selling the cheapest, poorly made products from China.

Ordered 1 month ago, paid 360 Euro. I am completely ignored. I receive one answer since my order..to be patient🤕
Terrible service. I want my money back

Total scam! I ordered a products wich i still waiting after 2 weeks and never got a reply about where is my order

Trust me when i tell you THIS IS AN ABSOLUTE SCAM!!!! DO NOT BUY ANYTHING FROM THIS SITE EVEN THOUGH YOU THINK YOU ARE GETTING IT FOR CHEAP. THE PRODUCT QUALITY AND CUSTOMER SERVICE IS REALLY POOR AND ALSO AN ABSOLUTE SCAM. I bought and item and even though it came on time i also got scammed with the second item being added to my order without my will and because of poor communication and attempt to scam the buyer. Had to buy two of them and no way im returning the other one cuz it would just cost more. Also believe the other bad reviews. Stay away from this site!!!

Warning, do not buy from this company, got tricked into paying for two item which never came, contacted the company multiple times with no resolution and no refund was received. I will contact my bank to get refund and report them to trading standards

Trying to make a return and they are not answering my emails or my questions. Impossible to get hold of. Never buy from them again!!! SCAM company!!