Sillysentiments Reviews 

519
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic products, noting that items feature brilliant designs and maintain wonderful quality across every purchase. People also mention that the staff is exceptionally friendly and helpful, making interactions pleasant while ensuring packages are carefully prepared. Some reviewers were not happy with customer service, pointing out unhelpful email replies, long delays, and a lack of support when issues arose. Others also mentioned delivery delays and receiving products that did not match the advertised images or expectations. A few consumers felt ignored when trying to resolve these problems or asking for order updates.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently praising the amazing quality, hilarious designs,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as while many consumers praise the team for... See more

Staff

Customers consistently note positive experiences with staff, frequently describing the team as extremely... See more

Order

Customers had ambiguous experiences with order, as many reviewers regularly purchase items and report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve never had a problem with any of my purchase from this company, I love how you get care instructions when u order a tumbler or mugs! I’ve ordered so much from here & I will 100% recommended to fri... See more

Rated 5 out of 5 stars

I have been buying from this company for about 9 months now. I can not rate them enough, their products are amazing and are wonderfully funny, rude, below the belt type of humour that my world needs!... See more

Rated 5 out of 5 stars

I have been purchasing items from this company for quite a while and always received AMAZING items. Recently found them on Whatnot, obviously had had to purchase more and received my first package (of... See more

Rated 5 out of 5 stars

Items are always good quality and some amazing designs! The staff are a whiz at picking and packing the items, items always arrive quickly! Vicki and her lives on TikTok and whatnot never fail to put... See more



Contact info

3.9

Great

TrustScore 4 out of 5

519 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.9

All reviews

(519)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! What a fantastic small business to support! Absolutely love my cups, bags and car airfreshener nothing is too much for Vik and the team !
Thank ypu so much for my amazing items

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing !!!

Iv received 2 packages from team filthy after winning auctions on whatnot....oh my God the products are amazing !!! Beautiful and very good quality....love watching the lives .vicky is a ball of energy..cant wait to order more..thank u ladies xx

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

Have bought orders from website, tiktok and bow whatnot always fab items, brilliant and original designs and, Vicki is very honest and fair to all, highly recommend ❤️

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Ive ordered so many items from here now and each item has been perfect. I've placed well over 20 orders for gifts or for myself. Never had any issues. I would highly recommend using Vicki and her company!

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing products and staff💖

Items are always good quality and some amazing designs! The staff are a whiz at picking and packing the items, items always arrive quickly! Vicki and her lives on TikTok and whatnot never fail to put a smile on my face! Would definitely recommend and I will keep buying from them! 😊💖

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Best company around

I’ve been a customer for a few months now vicki and her team are amazing, her products are amazing i have cupboards full of tumbler and cups the quality is amazing and i won’t buy any where else, i will always support her and watch her lives even if i am not buying, i just love her tbh xxx

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve never had a problem with any of my…

I’ve never had a problem with any of my purchase from this company, I love how you get care instructions when u order a tumbler or mugs! I’ve ordered so much from here & I will 100% recommended to friends & family (if they are brave enough) ☺️☺️🖤🖤

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Loveeee this company and its products

Amazing customer experience. Amazing products. Would highly recommend, I’m a returning customer time and time again. There’s something for everyone from silly/filthy sentiments.
Staff are lovely, product and quality 10/10. Designs are hilarious, sweet and naughty ( in the best of ways) 😂

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing company

Absolutely amazing company, the items are great. Super quick delivery and great customer service. I’m so glad I’ve found them, as I am now addicted to their items

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible, not fit for purpose.

Terrible, cheap quality product. Had to email twice to get a response, and when I did, it was unprofessional and accusational, no responsibility taken and no refund as requested. Blame put on the recipient. Bought a mug as a gift, on the first handwash with soapy water the 'sticker' came off. Accused of leaving to soak in hot water or a dishwasher as they 'could tell' this had been done because of the sticker curling, which was the not the case. Rude and unprofessional email sent from them. Which I have since challenged and been ignored. Would recommend avoiding, faulty goods and no resolution to the problem. Selling goods not fit for purpose.

December 29, 2025
Unprompted review
Sillysentiments logo

Reply from Sillysentiments

Hello, you purchased one of our heart handle uvdtf mugs (not a sublimation mug). Which comes with clear washing instructions, unlike our standard white mugs (which can be put in the dishwasher), our uvdtf heart handle mug must be handwashed in lukewarm water due to the type of print they have on them.

Every one of these mugs comes with a care label, that states washing the mug in water that is too hot or in the dishwasher will damage the mug. If the print is subjected to too hot water, it reacts in the exact way that you showed us in the picture. This isn't us being accusational or trying to shift the blame, it is fact. Our products go through extensive testing before sale, the print can only do this through heat damaged and you admitted it did it when washing it (which further supports the fact it has been washed in too hot water).

We have sold hundreds of thousands of these products, without issue, the only time this can happen is when it's been subjected to too hot water. We will always endeavour to assist customers with problems, but as a small business we cannot refund customers for improper care of their products. If the issue was due to a manufacturing fault or damage during transit we would of course rectify.

Kind regards

Rated 1 out of 5 stars

Not happy with this company at all

Not happy with this company at all. An error was made with a personalised mug that I had bought for a Christmas present. The email I received from the customer service was really unhelpful, I’ve noticed there is another review from a lady who said they blamed everything but themselves. I think this is very true, I thought customer service was there to help with problems and ultimately correct a problem so the customer is happy…. This wasn’t the case, just 3 argumentative emails that were Jo help whatsoever!! Will not use this company again and would absolutely not recommend.

December 21, 2025
Unprompted review
Sillysentiments logo

Reply from Sillysentiments

Hello,
You ordered a personalised mug and we printed EXACTLY what you requested us to print. Unfortunately, you made a mistake with the wording you wanted but you requested this wording & you also approved the proof before checking out. Therefore, yes we did refuse a refund as this mug is personalised and bespoke wording. I would like to reiterate we did not print anything wrong, you unfortunately didn't check your spelling/words and our systems print exactly what is requested by you.

With regards to you stating about other negative reviews. We have had over 500,000 happy customers in the 11 years we have been trading and have only ever had 38 negative reviews (on average 3 per year). Unfortunately, most people only come to places like this to leave negative experiences, we will always defend our business for false or unfair reviews, like this one.

Rated 2 out of 5 stars

I would definitely not use them again…

I would definitely not use them again as their customer service is absolutely appalling ordered an item and kept asking them for when it would be delivered. Didn’t even bother to respond.

December 17, 2025
Unprompted review
Sillysentiments logo

Reply from Sillysentiments

Hello, this is completely false.

You emailed us at 8.59am and we replied to you within two hours, at our busiest time of year. I can also see that your order was delivered today. We shipped your order within 24 hours.

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