Sillysmoke Reviews 302

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

WORST BUSINESS! AVOID AT ALL COSTS.... Have been waiting 5 days for them to complete my order. I etrans'd the funds immediately order completed. They have sent multiple emails saying my order isnt... See more

Rated 5 out of 5 stars

Hands down the best customer service EVER! Due to an inventory issue, I received a phone call that not only rectified it but also blew my mind with quality of service. I ended up having a great, in d... See more

Rated 4 out of 5 stars

Second time ordering HP bundle. Website stated they were down for website maintenance 1-8. My order was forgot about didn’t ship out til 13. Tracking number sent a day later. No response fro... See more

Rated 5 out of 5 stars

He is quick and has amazing customer service skills. He is very knowledgeable about his products. He is one of my favorite deliveries. His stuff is ALWAYS, and CONSISTENTLY great product! I would hi... See more


Contact info

3.8

Great

TrustScore 4 out of 5

302 reviews

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Rated 1 out of 5 stars

Terrible won’t answer my email about a…

Terrible won’t answer my email about a order when I emailed MULTIPLE TIMES 🤨 AND WONT ANSWER 😠. BUT WHEN I ASKED FOR A REFUND CAUSE I Never GOT MY ORDER I STILL Haven’t HAD A ANSWER TERRIBLE service 😡 better dispensary anyways Buyers don’t buy

June 11, 2022
Unprompted review
Rated 2 out of 5 stars

Order on hold with no explanation*EDITED

EDITED*
My order is on hold for more than a week

No confirmation email of my order

Nobody answer phone call

Nobody answer my emails(MULTIPLE)

But very fast to accept the money transfer

I won’t have choice to go ahead and proceed to get refunded after the end of the day if SIllysmoke fails to contact me again

very disappointed

Edit* :
Sillysmoke finally got in touch with me, mentioning a website error and then they really did offer a A1 customer service after that. Quick to respond, helpful and very kind.
Still a bit confused as to why it took almost 2 weeks to reach out to me after me trying to reach them numerous time but it all ended on a positive note! Thank you SIllysmoke, will give you another chance for sure

June 7, 2022
Rated 1 out of 5 stars

Very disappointed in customer service

Very disappointed in customer service - ordered a bundle deal and was sent the wrong one. Day 5 and still no reply to email or voicemail. Obviously not interested in fixing the error or even acknowledging their mistake. Very unfortunate because it has been my favorite site to order.

June 7, 2022
Rated 1 out of 5 stars

I tried to order online and you never…

I tried to order online and you never accepted my e transfer. So not a good experience at all. Won’t be coming back. Waiting too long for my order to be processed. Three days my order was in hold waiting for payment and the payment was sent and was waiting for you to accept it. I sent two reminders about my payment I called the number on your site and never got an answer. I also sent numerous emails and never got a reply. Work on making your site more user friendly.

June 6, 2022
Rated 5 out of 5 stars

I actually wrote one and sent it so I’m…

I actually wrote one and sent it so I’m going to try and remember what I put lol. A very reliable company. Products are reasonably priced and delivery is so fast. I ordered on a Thursday and figured maybe Monday it would arrive but it was there Friday. I would recommend highly. No pun intended haha.
Sincerely,
Joanne Carnevale.

May 15, 2022
Rated 2 out of 5 stars

Excitement to disappointment

I was super excited for my order, however I did not get the flavour or high I was expecting out of anything that I ordered except the Stoner Patch Dummies - Cherry. I just went to try the Runts Rope and to my disappointment there is no “rope” the candies are just loosely in the package. Unfortunately I will not be ordering from you guys again.

May 12, 2022
Rated 5 out of 5 stars

10/10 All around

Honestly great experience and product. The freebies were a lovely surprise and the quality has been 10/10 so far, in addition to being the best deal I've ever gotten online or otherwise!

May 6, 2022
Rated 3 out of 5 stars

VERY Hit and Miss

Unfortunately almost a full half ounce of my order was pure leafy shake....not even buds...
Sometimes they can be really great. Sometimes not. It's a risk. It's cheap though. So there's definitely that.

May 3, 2022
Rated 1 out of 5 stars

If I could give a 0 star review I…

If I could give a 0 star review I would. Atrocious and slow customer service. Closed half the time. The 'same day delivery' they claim is a joke. Good luck if you decide to buy from this place.

April 25, 2022
Unprompted review

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