Silver by Mail Reviews 493

Ordered a necklace for a birthday - arrived promptly. However , never worn or taken out of the box its tarnished black. Customer service not interested in replacing or refund - just advised to clean them. They were unworn and still in box so disappointing- feel like crying a special gift - never buying again

Ordered a necklace and large earrings for a birthday - arrived promptly. However , never worn or taken out of the box and 3 weeks later they were bothe tarnished black. Customer service not interested in replacing or refund - just advised to clean them. They were unworn and still in box so disappointing- never buying again

Purchase was straightforward. I e- mailed with a query as delivery was a couple of days longer than expected but i received a quick reply and delivery had arrived later that day .purchase is for a gift and presentation was excellent and the chocolate in the box is a lovely touch .

Arrived quickly- the chain was nice on the necklace not too fine - and can clearly see the silver hallmark

I have ordered a few items from Silver my Mail over time and all were perfect in fit, quality and size. Packaging is excellent and shows the detail the company goes to with their presentation.
All in all an excellent experience and I highly recommend them.

So easy to order. Catalogue fantastic well laid out and explanatory. Service great as usual. Thanks

Prompt service and delivery
Well made jewellery but smaller than expected

My go-to for silver jewellery. Good quality, nicely packaged and prompt delivery.

I've bought a number of things from Silver by Mail over the years and they have always been of the highest quality and also unique. This always impresses my wife as the items are distinctive and sometime even quirky - they always deliver when I'm looking for something special

Have never been less than excited by items supplied by Silver by Mail!! Items are either worn every day or put in safe place to keep pristine!!

Excellent, fast service - lovely jewellery at a reasonable price.

I came across this company by googling sterling silver jewellery. I placed two orders of a few pairs of earrings and a bangle. One of the earrings broke after the second use. As it was only the second time of wearing them, I sent customer services an email with a photo of the broken earring. They asked me to send it back - I mistakenly thought they’d repair it free of charge. Instead they chose to ask for more money to send a new earring. They said they don’t do repairs- a bit silly in this day and age. What was more disappointing is the disregard shown to me as a customer - quibbling over £10.40 rather than wanting to retain customers. I regret ordering from them as I’m worried if something else goes wrong with the other things I purchased. It’s insult not great quality. I won’t be ordering from this company again and sadly wouldn’t recommend them.

Lovely pieces at affordable prices.
Packaging is beautiful.
Quality Is stunning.
Delivery was as advertised

Don’t bother my first order in June arrived in time and was great. So I ordered again no show when I rang them I was in a que to find out where my order is and it cut me off to leave a message they are happy to take your money and now I can’t speak to anyone to find out where my order is.

I bought a lovely necklace and earrings for my daughters wedding can't wait to show them off ,I will definitely be buying from there again

Lovely piece of jewellery,will definitely be purchasing again from them

Really pretty bracelet and necklace. Good silver and stones and excellent postage. Chocolate is always welcome !
Have a number of items from this site and been delighted with them all

Returned a pair of earrings on the 25th of July still not heard anything from you

Nice products and an excellent customer experience. Exchanges, fresh orders and partial refunds were dealt with quickly and without fuss. Everything was done very quickly with delivery in just a couple of days. We'll happily order from them again.

Lovely products as expected from pictures. Easy ordering and fast delivery.