Silverbirch Garden Centre & Home Reviews 

Reply from Silverbirch Garden Centre & Home

Jun 19, 2025

Thank you so much for your wonderful review, Brian! We’re thrilled to hear that you had such a positive experience and that our support made a real difference in creating your garden. It was a pleasure helping you choose the right plants, and we’re so glad you’ll be enjoying the results for years to come. Wishing you many beautiful seasons ahead in your garden.
Kind regards,
Lex

Reply from Silverbirch Garden Centre & Home

May 7, 2024

Dear Paula

It’s disappointing to hear about your experience at the coffee shop. It sounds like staff may have struggled with volume of customers, I understand that bank holiday Monday was exceptionally busy which may have lead to missed opportunities to seat customers efficiently outdoors whilst serving the volume of customers indoors during the time you visited. We are truly sorry that our service didn’t meet your expectations and we will strive to improve upon this in the future.

Thank you for bringing this to our attention, we welcome feedback regardless of the nature as this provides us with the opportunity to continually assess the services we offer.

Kind regards,
Lex

Reply from Silverbirch Garden Centre & Home

Feb 12, 2024

I appreciate you taking the time to share your concerns about your recent experience at our garden centre. I want to extend my sincere apologies for any frustration caused during your interactions with our staff.
After reviewing your feedback, I regret to inform you that we are unable to offer the pots at a lesser price. However, I assure you that we take your feedback seriously, and I will personally investigate the situation to address the communication discrepancies within our team.
We value your business and your satisfaction is important to us. If there's anything else we can do to assist you further, please let us know. Your input helps us improve our services.

Thank you for your understanding.

Best regards,

Lex