SilverLake Financial  Reviews 152

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, making interactions pleasant and supportive. Many people highlight the exceptional customer service, noting that representatives are knowledgeable, understanding, and take the time to clearly explain everything. The overall service is frequently described as excellent, with consumers appreciating the smooth and easy process, and the personalized approach to their needs. However, some customers reported mixed results regarding contact with the company. A few individuals mentioned being ghosted after initial conversations or experiencing poor customer service from certain representatives. There were also concerns about being transferred to different companies and issues with communication regarding debt settlement programs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, patience, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and responsiveness of... See more

Service

Consumers find service to be positive. Many customers express gratitude for the support received,... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process easy to follow and... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Some reviewers had positive interactions,... See more

Based on these reviews

Rated 5 out of 5 stars

I never answer spam calls, emails, or letters. However, today I received a letter in the mail to consolidate debt and decided to try it out. I'm glad I did because it's going to help me financially, e... See more

Company replied

Rated 5 out of 5 stars

It's very important to deal with a real human specially Erick Ochoa he was very patient, respectful, and very knowledgeable. I call him the Angel of Patience. Some of us need the human interaction t... See more

Company replied

Rated 5 out of 5 stars

Lisa was incredible. She took the time to be very patient with me. She explained everything thoroughly so I was able to understand. I called during my lunch. She was flawless in gathering my informati... See more

Company replied

Rated 5 out of 5 stars

Im taking this opportunity to send my sincere thankfulness to GRANT! Grant, you were truly so understanding and offered me the help and assistance to pull out of my horror of debt! You have given... See more

Company replied


Company details

  1. Loan Agency

Written by the company

At SilverLakeFinancial, we find comprehensive loans that will dramatically lower your monthly minimum payment, save you thousands in interest, and help you meet your obligations to becoming financially independent! We work with lenders across the country competing to get you the rates you deserve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Eric was very professional

Eric was very professional and patient, even with a bad connection. He took the time to help me work through everything, and it was really nice talking to a real person who genuinely cared.

December 21, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much for sharing your experience! We’re thrilled to hear that Eric was professional, patient, and supportive especially despite the connection issues. Taking the time to truly listen and help our clients feel cared for is incredibly important to us, and we’re so glad that came through during your conversation. We truly appreciate your kind words and the opportunity to assist you.

Rated 5 out of 5 stars

Nice, knowledgeable and efficient

I was so surprised I even opened the proverbial check. It was for ALOT of money ands I really needed it. Eric answered my call and asked for my information. I was so happy when he called with good news! So polite and always gave me options in when was good for me to talk. Super thrilled I picked this company to finally make the move. My life is officially ALOT less stressed. So grateful!

December 12, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much for sharing this wonderful feedback! We’re truly grateful you took the chance to open the letter and even more grateful that Eric was able to support you through the process. Wishing you continued peace of mind and financial confidence moving forward!

Rated 5 out of 5 stars

It's very important to deal with a real…b

It's very important to deal with a real human specially Erick Ochoa he was very patient, respectful, and very knowledgeable. I call him the Angel of Patience. Some of us need the human interaction that its being lost with AI. Erick explain everything very clear and it was easy for me to fallow and undetstand. Your company has a great asset and that is Mr. Ochoa. Happy doing bussiness with you.

December 18, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much for your heartfelt feedback! We completely agree that real human connection is incredibly important, and we’re so glad Erick Ochoa was able to provide that for you. His patience, respect, and knowledge truly make a difference, and it means a lot to hear that he explained everything clearly and made the process easy to follow.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very responsive and helpful. Wonderful experience.

December 23, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much for your kind words! We’re thrilled to hear you had a wonderful experience and found our team responsive and helpful. Providing excellent customer service is always our goal, and we truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I never answer spam calls

I never answer spam calls, emails, or letters. However, today I received a letter in the mail to consolidate debt and decided to try it out. I'm glad I did because it's going to help me financially, emotionally, and mentally. My rep is Erick and it's because of his phone call, advice, and support that I decided to proceed. After the application and completion, it really feels like a higher power brought this to me in my time of need. Thank you.

December 9, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much for sharing your experience! We’re truly grateful that you gave us the opportunity to help, and we’re honored to be part of your journey during such an important time. Erick takes great pride in providing genuine support and guidance, and we’re so glad his advice and care made a meaningful difference for you.

Rated 3 out of 5 stars

I had mixed results with this company

I had mixed results with this company. My first experience was with a Brian he was professional and experienced in this category. Towards the end of our conversation he asked if I was interested in the debt consolidation program I was not and it ended on a good note. Unfortunately soon after and not leaving well enough alone a Kory Robertson continued to call me and finally I accepted and he passed me over to a different company named skyvault consulting group. My time was wasted and at work at that !

December 4, 2025
Unprompted review
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Reply from SilverLake Financial

Hi Dwayne,

Thank you for taking the time to share your feedback! We truly appreciate it, as it helps us continue to improve. If we’re unable to get you an approval, we reach out to a few of our trusted partners to see if they may be able to assist. When we find a potential match, we typically follow up with a call to connect you and help move things forward toward a possible approval.

We hope this provides some clarity, and thank you again for your feedback.

Rated 5 out of 5 stars

I had a wonderful experience working…

I had a wonderful experience working with Silver Lake company. Erick was professional, responsive, and truly committed to helping me find the best loan option for my needs. The entire process was smooth, transparent, and much quicker than I expected. Erick took the time to explain everything clearly, which really put me at ease. I’m grateful for his support and highly recommend him to anyone looking for reliable and trustworthy lending services!

November 29, 2025
Unprompted review
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Reply from SilverLake Financial

We appreciate your feedback, Rachel! Thank you!

Rated 5 out of 5 stars

Eric Ochoa was very professional and…

Eric Ochoa was very professional and understanding. It's very stressful to be in a situation that is overwhelming, but Eric made the process seamless. Thank you, Eric
Sincerely Paige Heinberger

November 20, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you, Paige!

Rated 5 out of 5 stars

Exceptional Loan Experience with Erick Ochoa at SilverLake Financial.

I applied for a consolidation loan through SilverLake Financial and had the pleasure of working with Erick Ochoa. He was professional, knowledgeable, and incredibly patient in answering my questions. Erick guided me through every step of the process and helped me get approved smoothly. I’m truly grateful for his support and highly recommend him to anyone looking for excellent service from a person. Thank you Erick!
James N.
Michigan

November 18, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

We appreciate the kind words, James!

Rated 5 out of 5 stars

I am not smart phone savvy

I am not smart phone savvy, but Erick Ochoa made my application easy explained how the process works, answered all my questions with knowledge and with patience. I would certainly recommend silver Lake financial to others.

November 10, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much for your kind review, Albert!

Rated 5 out of 5 stars

Personal loan debt relief

First of all, I would like to thank Ericfor making this transaction so simple and so easy he had all my information already in hand. Now I get to worry about just a one time payment to them not worry about different payments at different times of the month it’s gonna be a lot easier. Can’t wait to the 2026 the future looks bright for me thanks to Eric

November 10, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much, Miguel!

Rated 5 out of 5 stars

ERICK went above and beyond

ERICK went above and beyond and was very patient with me in the process to help me with my situation, very professional, very attentive to detail. I highly recommend him to anyone, customer service 10/10

August 20, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you for your review, Samy! We appreciate your feedback!

Rated 5 out of 5 stars

So far so good

The process of getting started was very easy. Erick has been great so far. He even responded when I reached out to him on his off day. Thank you for a great start

September 25, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you so much, Ryan!

Rated 1 out of 5 stars

My experience with this company was not…

My experience with this company was not what I expected. When I signed up, I was under the impression that I was taking out a loan to pay off my debts and that I would just have one monthly payment to them. I was wrong. The reality is they told me to stop paying my credit card company and to start putting money into an escrow account so they could negotiate my debt. The initial information was very. My rep was Eric with Silver Lake.

October 1, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

We’re sorry to hear there was some confusion about how our process works.

We’d be happy to review your account and ensure everything was communicated properly. Please reach out to our client support team at info@silverlakefunding.com so we can assist you directly. Thank you!

Rated 5 out of 5 stars

Erick O was very helpful

Erick O was very helpful, very responsive, and answered all my questions. He helped find the right solution for my situation and was respectful of my time.

September 29, 2025
Unprompted review
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Reply from SilverLake Financial

We appreciate you sharing your experience, Trisha!

Rated 5 out of 5 stars

Smooth Process

Smooth process and Erick was attentive to my needs.

September 13, 2025
Unprompted review
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Reply from SilverLake Financial

Thank you, Elizabeth!

Rated 5 out of 5 stars

Erick is very professional and walked…

Erick is very professional and walked me through the whole process he was very helpful and always available when I have questions.

September 17, 2025
Unprompted review
SilverLake Financial  logo

Reply from SilverLake Financial

We appreciate your feedback!

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