Similarweb Reviews 585

DO NOT USE THEIR FREE TRIAL.
They will FREEZE THEIR CANCEL SUBSCRIPTION PAGE 3 days before trial ends.They will not reply to your emails and the page will only become active after they charge you about $199 or more.And guess what, they say no refunds for susbcriptions purchased.
Do this at your own PERIL.

It helps me get crucial web data about our website's performance vs competitors

Unexplainable data inaccuracy, revolving door of account people.

We have been using Similarweb for 2 years now and it is a fantastic platform for agencies and SaaS companies to understand the market they are targeting. We get insights on our prospective clients website performance and get contact details for key decision makers to begin discussions at the top of our sales funnel. The management of our account is excellent with Brett Bartholomew helping us get the most out of the tools by enabling my team through training and insights.

The site uses a dark/deceptive pattern for its onboarding/sign-up and does not allow the user access to any features or the site itself until payment information is entered.

I did not enter my payment information to access the site as I cannot trust a business that uses such practices.

I just wasted 5 minutes, for nothing and now need to look elsewhere for a tool that actually offers a free trial. This ain't it.

I opened an account with the intention to test the free trial. Most functionalities I was interested (e.g. backlink analysis) to test were not available in the 7 day free trial and customer service (chat) was rude/did not seem to care. I went with the competitor Ahrefs, who allowed me to test all functionalities I needed for free. When I tried to delete my account, I needed to confirm this request by clicking on a link in an e-mail they send. When I clicked on that link, I was forwarded to a page "400 bad request". I have not yet tested whether my account still works. But it added just to a poor impression about this company.

UPDATE Dec 22-
I received a prompt response to this review as all can see. I did use the email provided. My inquiry was forwarded to the billing department & I received an email would be reversed. Indeed the reversed charges showed in my account within days.
I am pleased & grateful with the quick response & resolution; however, I would be remiss to the community here if I did mention that no reason for the original charge was given. Since I have never none any business with this company, I still have no idea how they had access to my credit card information.

dec 2 -
a fraudulent charge showed up on my Visa for nearly $500. I had my Team check and we have never done business with this company before. I went online to try to find out you know from the merchant what was going on? They have offices all over the world, but not one single phone number only a web form to talk to sales. I don’t care what trust pilot says that’s a scam

I was struggling to get access to SimilarWeb but Alex saved the day! He quickly identified the right person to contact and facilitated the connection. Problem solved thanks to Alex's proactive help!

Siimilarweb is extremely helpful in conducting benchmarking of competitor websites across various dimensions including web traffic and visitors data. It also helps analyse your own/client domains strengths and lag areas better. The UI is intuitive and thus requires minimal live training.

Fast service, reliable data, I love a Data Hub feature very much

Was a good session with Izzy. We are in a low usage period of SW now, but should pick back up Q1 next year. Good to always find out new things coming out and ways to access information that we may not frequently look for - esp when things can get a bit rusty after not using it for some time. Thanks a bunch!

Similarweb as a tool is incredibly powerful. We find it useful both at a product level and competitive site level for analytics and insights. We also have the BEST account support from Sam Silverman - Sam you rock!!

My go-to platform for competitor analysis and website analytics. My secret weapon.

similarweb is very good marketing tools

ATTENTION GROSSE ARNAQUE!!
Ma mère s'est fait escroqué 20 000 euros et pour récupérer son argent, il vous demande de verser la somme de 6262,28.

SIGNALEZ CE SITE AU PLUS VITE!!

Voici leur réponse :

"Hello, your withdrawal review failed. The system detected an abnormality in your account login environment during the withdrawal process, which may lead to theft. For the safety of your funds, the risk control system has temporarily frozen your account. You need to upload a photo of yourself holding your ID and pay 30% of your account balance, 6262.28 USDT, to resolve the abnormality. After the payment is completed, the system will resolve the abnormality for you. After you change your password, you can withdraw the funds."

Ps : Pour le service client, ce n'est pas la peine de me répondre de contacter le service client, c'est déjà fait, arrétez d'arnaquer les personnes vulnérables.

Similarweb is a key tool for competitor research. It enables brands to becnhmark against competitors and build growth strategies with reliable data.

Similarweb is a great tool for performing keyword research for new campaigns, as well as research for display campaigns. It gives all the info you need to gauge if a campaign idea will be successful, and also gives visibility on competitors ads. This tool is useful for those working in PPC, I would love some paid social features to be added next!

Nobody answered my ticket email and even though I canceled my trial, they proceed with the payment.
I emailed them so many times in the hours after the payment but nobody answered and I didn't have a refund