I had so much trouble trying to upload an order for an album - my computer just wasn't connecting with their servers for some reason. Thank fully SIM supprt staff are excellent and work hard to try... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Flawless service. Sent digital file from the US to the UK and the collector is super happy with the quality of the print and how it looks in his flat! Really appreciated the excellent range of dimensi... See more
Company replied
Great Professional Album and Print suppliers for Professional photographer in the UK. Always love the service they provide. If you are in need for great quality albums prints and framing this is the... See more
Company replied
I ordered my first album from SIM recently and delivered it to my client this week. They were blown away by the quality! Amanda talked me through every step of the album production - I had a few... See more
Company details
Written by the company
We’re the ultimate supplier of choice for professional photographers looking for the finest Books, Photo Albums and USB products. We only use premium materials and all our products are handmade in the UK. We stand behind every single creation and oversee even the smallest detail to ensure superb quality and finish.
Contact info
Unit 8, The IO Centre, Hearle Way, AL10 9EW, Hatfield, United Kingdom
- 01707273747
- info@sim2000imaging.com
- simimaging.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
More great service from SIM Imaging
Great personal service from the support team, the correction of my mistake on my image (following consultation), and rapid delivery of finished greeting cards, beautifully printed.
November 29, 2022
Always first class work
November 12, 2022
SIM Imaging provide an excellent…
SIM Imaging provide an excellent personable service. When I asked them to produce something slightly different from the norm, in terms of photographic art, they were very accommodating and understood exactly what I needed.
The acrylic prints with floating frames are unique, look stunning and are incredibly good value for money.
If anyone asks, I wouldn't hesitate to recommend Sim Imaging as they provide an exceptionally good service and I will continue to use them in the future.
November 29, 2022
Reply from SIM Imaging
Hello,
Thank you for your great feedback. Here at SIM we try our hardest to work closely with each and every one of out customers to suit their needs. For any future custom orders please do get in touch and we are always here to help.
I will pass the kind words onto the rest of our team and we look forward to working with you in the future.
The SIM Team.
Excellent service.
November 28, 2022
Reply from SIM Imaging
Hello,
Many thanks for the 5 star review and we are pleased to hear that you are happy with our products and service. We look forward to working with you again soon!
The SIM Team
Good service but the printing of albums…
Good service but the printing of albums has slipped in my opinion. The images come out really soft and can sometimes look blurry.
June 10, 2022
Reply from SIM Imaging
Hi Jessica,
Thank you for your recent review and we are pleased to hear that you are happy with our customer service. I know we have been in contact following your review and we have been running through some variations of test prints from your recent albums to try to better understand your concerns. Hopefully now that you have received the test prints and we've had an opportunity to discuss them further, this has hopefully offered a bit more insight into the fine art printing and how to avoid and future issues on your orders. Please don't forget we offer free test prints on our albums which you can request on your next order to ensure you're happy before production commences. This means if you do make any changes to your camera, editing, computer or otherwise, you can double check that the prints are exactly as you are expecting before the album is complete. It is our aim to make sure that you are 100% happy with every single order that arrives so we will always try our best to work with you to ensure this is the case. If you do receive an order that you have any concerns with at all please do get in touch with us so we can investigate & address this for you.
If you do have any questions or want to talk though anything at all please feel free to get in touch either via the phone on 01707 273747 or via email on info@simimaging.co.uk
Kind regards
The SIM Team
Amazing service.
I cannot remember how I discovered this company but it has been the best discovery for my business. Their products are of the highest quality and my clients are always impressed and happy. Can’t recommend this company high enough.
June 5, 2022
Reply from SIM Imaging
Hello,
Many thanks for the 5 star review and we are pleased to hear that you are happy with our products and service. We look forward to working with you again soon!
The SIM Team
Reply from SIM Imaging
Hello Lucy,
Many thanks for the 5 star review and we are pleased to hear that you are happy with our products and service. We look forward to working with you again soon!
The SIM Team
I've used SIM for a few years
I've used SIM for a few years - always fantastic products, a great service
May 18, 2022
Reply from SIM Imaging
Hello Charly,
Many thanks for the 5 star review and we are pleased to hear that you are happy with our products and service. We look forward to working with you again soon!
The SIM Team
Always amazing service and products…
Always amazing service and products from SIM Imaging which is why we will always continue to use them for all our photographic needs!
May 15, 2022
Reply from SIM Imaging
Hello Richard,
Many thanks for the 5 star review and we are pleased to hear that you are happy with our products and service. We look forward to working with you again soon!
The SIM Team
Good quality
May 14, 2022
Reply from SIM Imaging
Hello Zack,
Many thanks for the 5 star review and we are pleased to hear that you are happy with our products. We look forward to working with you again soon!
The SIM Team
Problem with a USB flash drive sorted promptly
I have bought several USB flash drives over a number of years from SIM. One flash drive failed when I reformatted it to take a 4K video file. I emailed SIM Imaging, and they sent me a replacement without fuss. The replacement worked perfectly and I have not heard of any problems from my customer on this.
April 2, 2022
Reply from SIM Imaging
Hi Phil,
Many thanks for the 5 star review and we are pleased to hear that you are happy with our products. We look forward to working with you again soon!
The SIM Team
Great products - awful customer support
Great products - shame about the awful attitude and poor customer service.
Fine as long as you don’t have any issues or expect any one to help !!!!
Applied s discount code - then blackmailed to pay full price. It’s simple - DONT ALLOW THE DISCOUNT CODE ON PRODUCTS THAT ARE NOT APPLICABLE !!!! - Customer service needs training - BUYER BEWARE !!!!
March 25, 2022
Unprompted review
Reply from SIM Imaging
Hi Nigel,
Thanks for your review and I'm pleased to hear you love our fantastic products. I am sorry to hear however that you have not been happy with our service provided to you on this occasion. I understand that on this particular order a sample discount was used against a bulk order of a product designed to be resold or passed onto clients. We do provide sample discounts to our photographers to offer products at a reduced rate in order to help them showcase their packages to customers. However as I'm sure you can understand, we place trust in our photographers to use the sample discounts exclusively for sample products which is not designed to be misused. We pride ourselves on excellent service and we strive to develop ongoing relationships with our customers that are mutually respectful, positive and professional. Hopefully you feel as though this can be achieved when dealing with our fantastic team and we remain ready and waiting at your service for any future questions, queries or orders.
We look forward to hearing from you soon.
Kind regards
The SIM Team
Great quality and software but brexit is too expensive!
I looove the Books and quality but this last time the expense to bring the book to belgium was almost half the price of the album itself. So I paid over 200 euro for the album (which I find ok for its quality) but after it was sent I had to pay again over 70 euro to bring it to my place, this was the first time so probably to do with Brexit but for me this was too much, looking out for a different company in Europa now for albums…which I really find a pity because loved working with your software & quality!
March 21, 2022
Reply from SIM Imaging
Hello,
Thank you for your review and I am thrilled to hear you absolutely love our products & free design software. We pride ourselves on producing high quality products for photographers so I'm pleased to hear you've been happy with our service. However I am sorry to hear that you are considering somewhere new due to the changes that are now in place since Brexit. Due to tax & shipping changes since the UK left the EU in January 2021, the VAT for all orders is now payable once the item reaches its destination country. These charges are determined by your local customs office so unfortunately these are completely outside of our control, however to compensate this we do not charge any VAT on orders for European customers at our checkout. You can also consolidate your orders to arrive in one delivery to minimise shipping & customs fees as well which I can provide guidance on if and when you're ready. Hopefully we may have the opportunity to work together again in the future and I remain available for any help or assistance you may require.
Kind regards
The SIM Team
Happy with the product and service I…
Happy with the product and service I received from Sim Imaging. Will be using again for sure!
February 28, 2022
Reply from SIM Imaging
Hi Ruhel,
Many thanks for the 5 star review and we are pleased to hear that you are happy with our products. We look forward to working with you again soon!
The SIM Team
Stunning acrylic prints
February 25, 2022
Reply from SIM Imaging
Hello,
Many thanks for the 5 star review and we are pleased to hear that you are happy with our products. We look forward to working with you again soon!
Regards
SIM Team
Reply from SIM Imaging
Hello,
Many thanks for the 5 star review and we are pleased to hear that you are happy with our products. We look forward to working with you again soon!
Regards
SIM Team
Excellent products and service.
I have been ordering my albums and usb boxes from SIM Imaging for years. The service has always been excellent and the products are stunning which means happy clients for me.
February 11, 2022
Reply from SIM Imaging
Hello,
Many thanks for the 5 star review and we are pleased to hear that you are happy with our products. We look forward to working with you again soon!
Kindest Regards
SIM Team
FANTASTIC
I have used Sim Imaging for years, their products are fantastic, they are always helpful, and the very few times there's been an issue it's always been solved quickly. Thank you all for everything!
February 10, 2022
Reply from SIM Imaging
Hello,
Many thanks for the 5 star review and we are pleased to hear that you are happy with our products. We look forward to working with you again soon!
Kindest Regards
SIM Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.