Simon Carter London Reviews 184

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

18 months ago I bought a pair of Simon Carter tan leather boots, costing £120. I’ve kept them in their box, and worn them less than 30 times (if that). They are still in very good condition. Unfortuna... See more

Rated 1 out of 5 stars

Ordered a jumper 12 days ago and I have still not received it. On purchasing, it said 48/72 hr delivery. I have sent numerous emails and filled in a message on there 'contact me' page and has zero res... See more

Rated 1 out of 5 stars

Bought through John Lewis: Given bee cufflinks as a gift. The yellow and black decorations fell off within an hour of wearing them. Sent a replacement by JL immediately. The same thing happened. Now r... See more

Rated 1 out of 5 stars

I bought a silk sports jacket last year. Had to return it because the seams blew out across the back. Seems silk is not a strong enough material to hold sports jackets together. Didn't make a differen... See more

Company details

  1. Men's Clothing Store
  2. Bags and Luggage Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Jewelry Store
  6. Work Clothes Store

Written by the company

Underpinning all Simon carter products are the core qualities of original design, the best quality, and excellent value for money backed up by exemplary customer service. Despite the expansion of the business over the past 30 years I believe that a whimsical English touch of individuality still runs through all the products, just as it did in the early days.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

184 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brit style delivered to USA

Unfortunately for American fops, Simon Carter is only available in a limited number of large department stores here. We discovered Simon Carter in Toronto, and the styling suits my husband's lean (un-American) body. He bought 2 suits and we "smuggled" them back into the States. I just ordered a garden party shirt that is covered in flamingoes and had it sent in time for Father's Day. It has great hand and is handsomely tailored. Well it might be for $160! Open a location in Manhattan or Greenwich, CT!

June 26, 2015
Unprompted review
Rated 5 out of 5 stars

Went the extra mile. Then kept going!

A huge thank you to Malcolm who really pushed the boat out to help replace my favourite Simon Carter belt after the leather broke. He went well beyond the call of duty to find a solution. Loving my new belt. A big thank you for the kindness!

May 9, 2015
Unprompted review
Rated 5 out of 5 stars

Classic Elegance that Pops

First time buyer at SC. The red-dial watch I bought is very attractive. The black leather strap is comfortable.The understated stainless steel case is highly polished. It perfectly accents the eye-catching combination of the black watchstrap and the red sun-ray dial. I ordered the watch on Sunday, April 12, 2015. I received the watch in perfect condition on Wednesday, April 16, 2015! It was shipped via FedEx, from England, to my home in Michigan, U.S.A. I am very happy with every aspect of my purchase from Simon Carter.

April 23, 2015
Unprompted review
Rated 3 out of 5 stars

Great bracelet, not so great service

Almost 10 days after I placed my order, the item still hadn't arrived and when I queried it I was informed that it was on hold as my transaction was deemed a suspected fraud by the payment merchant.

Whilst this mistake was resolved quickly, for which I was thankful, I felt the tone of the replies I received from customer services (Malcolm Bell) was rather condescending, despite my having been inconvenienced, and rather put me off shopping at Simon Carter in the future - a shame as my husband is a big fan of the range.

April 20, 2015
Unprompted review
Rated 5 out of 5 stars

excellent quality products, great service too

I ordered some cufflinks that arrived in the indicated time. Well packaged. I also made contact with Head Office who were polite and courteous and able to answer my query, and the same again when I make contact with any of the branches, I would recommend products and company.

March 1, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent again

I have bought several things from the Simon Carter website, and all have been superb value and high quality. This product arrived very quickly by recorded delivery.

February 28, 2015
Unprompted review
Rated 5 out of 5 stars

Always Reliable

Since my husband's love affair with Simon Carter watches took hold, I have for rmany years been able to make birthdays and Christmas gifts an easy task - and I mean easy. Their selection is fantastic and different, the website goes that extra mile which enables you to look at the the products in great detail - very important when you are on the other side of the world and therefore can't walk into a Simon Carter store - and ordering is so simple. But what I love best is that the grogeous orange box arrives in quick speed every time and always in perfect condition - and that is what I count on!

February 25, 2015
Unprompted review
Rated 5 out of 5 stars

All good

The watch I ordered arrived on time and my husband loves it. Very fancy box too.

February 25, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent company.

Excellent customer service, I have just bought some gloves and previously some Liberty print shirts. Had a query about availability of the shirts sizes etc. rang and left a message. Was phoned back very quickly, questions answered, made to feel like a special customer. Would highly recommend.

February 25, 2015
Unprompted review
Rated 5 out of 5 stars

Gift Vouchers from Simon Carter

I found the whole experience of buying gift vouchers from Simon Carter's website extremely easy, I used PayPal to make a secure payment and the vouchers arrived within the stated 2-3 day deadline.
The only criticism I have is that there was no option to change the delivery method which was stated as first class post. It did not state that the envelope containing the vouchers would need to be signed for and our neighbour had to take it in for us when it could quite easily have been posted through our post box. I think having an option for signed for or special delivery should be included for ease of delivery options. Otherwise - a really super service - thank you!

February 25, 2015
Unprompted review
Rated 5 out of 5 stars

Leather gloves

Would definitely order from simon carter again lovely different designs for men excellent products and customer service

February 25, 2015
Unprompted review
Rated 5 out of 5 stars

Simple & quick order process

I ordered some cufflinks and received the delivery abroad in less than 7 working days. Simon Carter confirmed the purchase and the shipment date. The product arrived in perfect condition thanks to the excellent packaging.

February 25, 2015
Unprompted review

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