Simplace Reviews 247

Reply from Simplace

Aug 12, 2023

Hey Diego,

We understand your frustration and we're sorry for any inconvenience you've experienced. We want to clarify the situation regarding your order cancellation and refund.

As per your request, your order was cancelled on August 11th, and the refund process was initiated on the same day. However, please note that it's mentioned on our website that it might take 5-10 days for the refund to reflect in your account due to standard banking procedures. This information was also communicated to you via email.

Regarding the use of inappropriate language and insults towards our team, we take this matter seriously. We strive to provide the best service possible, and respectful communication is important to us. We kindly request maintaining a respectful tone when addressing any concerns.

Rest assured, the refund process is in line with the industry standard, and our team is working to ensure it's processed smoothly. We appreciate your understanding and patience in this matter.

If you have any further questions or concerns, feel free to reach out to us via email, Whatsapp, phone or live chat. We're here to assist you.

Best regards,

Simplace Team

Reply from Simplace

Jul 28, 2023

Dear Ray,

Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you are enjoying the G1000 upgrade for MSFS 2020 and find it to be a great improvement to the glass cockpit.

We apologize for any confusion caused by the recommended video being outdated and not directly applicable to the current sim. Your feedback is valuable, and we'll make sure to review and update our recommendations to provide more relevant and helpful resources for our customers.

We're thrilled to know that you eventually mastered the G1000, and we couldn't agree more that it becomes a truly powerful tool once you're familiar with its functionalities.

At Simplace.co, we take pride in providing efficient service and fast deliveries, and we're glad to hear that you received your panel promptly. However, we understand your concern regarding the UK tax, which has added a considerable cost to your purchase. We want to assure you that we do our best to remain competitive in pricing, but unfortunately, taxes and import duties are beyond our control and can vary depending on the destination country's regulations.

Nevertheless, your satisfaction is our priority, and we are always looking for ways to enhance our services and make the overall experience more enjoyable for our valued customers like you.

If you have any more feedback or questions, or if there's anything else we can assist you with, please don't hesitate to reach out to us. We are here to help and ensure you have a seamless experience with our products and services.

Once again, thank you for your kind words and recommendation. We truly appreciate your support and hope to have the pleasure of serving you again in the future!

Reply from Simplace

Jul 28, 2023

Dear customer,

Thank you for your kind words and support in our business.
We are looking forward to having you back with us in the near future!

Reply from Simplace

Jul 28, 2023

Dear Keto,

Thank you for your kind words and recommendation! We are thrilled to hear that you had an excellent experience with our service. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Reply from Simplace

Jul 28, 2023

Thank you for your feedback! We're thrilled to hear that you had a perfect experience with us. We take pride in offering great prices, top-quality products, and excellent customer service. We'll make sure to pass on your appreciation to Alexander. Your satisfaction means a lot to us, and we look forward to serving you again at Simplace.