Really wanted to like this company but the fabric is extremely thin, even worse than shein. I thought they were a small business with thoughtful design practises but clearly not. I returned a pair... See more
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The Evelyn low rise cargo is the most perfect staple black pant, have spent literally ages looking but can now finally stop. Not sure why people have written bad reviews regarding material. The materi... See more
Company replied
Sizing is terrible, I ordered a size L, and it wouldn’t even button up over my chest, I have D cups and I’m a size 12-14, so you’d think the largest size the store offers would fit me, but apparently... See more
Very cute clothes!! Was surprised that the delivery was fast (I live in Scandinavia and it only took a week+ to arrive). The sizes do run a bit small, I'm usually an M but the tops that I ordered... See more
Company details
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Australian online fashion brand
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2.8
Average
64 reviews
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Hasn’t replied to negative reviews
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4+ weeks for a refund. Thin fabric. Don’t bother. Worse quality than shein
Really wanted to like this company but the fabric is extremely thin, even worse than shein. I thought they were a small business with thoughtful design practises but clearly not.
I returned a pair of pants a month ago and have still not received any updates, despite the tracking saying it’s been at their warehouse for week.
February 25, 2026
Sizing is terrible and returns are strangely difficult
Sizing is terrible, I ordered a size L, and it wouldn’t even button up over my chest, I have D cups and I’m a size 12-14, so you’d think the largest size the store offers would fit me, but apparently not. I’m still trying to initiate a return, but apparently it needs to be ‘approved’ by the merchant which is yet to happen. It also seems like I have to pay for my own shipping, so I’m still losing money on this purchase?? Hoping they accept my return soon so I can ship it and get my money back ASAP. The top was $90, also!
October 28, 2025
Unprompted review
Shipping issues
I placed an order for an item to wear to a wedding, I made sure to go for something with no pre-order timeframe and also selected express shipping (which I paid for) and allowed for a few weeks as well just in case, i received notification the very next day that the item had been dispatched.
I noticed after a week or so there were no additional updates in the shipping so I reached out and enquired as to what’s gone on, I was told that it was still with the “tailors”- Which I personally find odd as I received a shipping notification. I was advised they would “prioritise” this order and refund me for the express shipping.
However the 2 days have passed and I still have not received any shipping updates.
The wedding this item was purchased for is literally less than a week away now and I’m not hopeful that my item will even arrive within the time frames advised.
Personally I wouldn’t be upset if I hadn’t received confirmation of the order being “dispatched” and “shipped” but it gave me a false sense that it would come within plenty of time, and now I’m scrambling to find something to wear.
September 16, 2025
Unprompted review
Satisfied
I was a little scared to order at first because i didnt see that many people talking about it online. but i was searching online and saw an ad on Pinterest of this company and i decided to try it out. All was great and it arrived quite fast (10 days). the only thing i would really recommend before ordering is check ur measurements and size up!
June 15, 2025
Unprompted review
The pants fit really well
The pants fit really well, the material feels expensive, and they ship very fast, even though I live in Sweden. I love it!
January 23, 2025
Very cute clothes! But strong smell.
Very cute clothes!! Was surprised that the delivery was fast (I live in Scandinavia and it only took a week+ to arrive). The sizes do run a bit small, I'm usually an M but the tops that I ordered fit more like S, should've gotten an L, so if you're in-between sizes pic the larger one. The pants were perfect though, I totally recommend the Lucy pants.
I unfortunately have to mention the strong chemical smell. I had to immediately wash them upon arrival because the smell was just so strong and weird. It disappeared after the first wash so it was manageable, but I do urge the sellers to look into it.
Thanks!
December 18, 2024
Unprompted review
Amazing
Amazing, got the 1989 jumper for my cousin as a gift and they love it!
September 3, 2024
Unprompted review
Reply from Simplecoolgirl
Dear Billie,
Thank you so much for taking the time to leave us a review. We truly value your opinion and would love to understand your thoughts on quality.
Each piece of our products is carefully handcrafted by us, reflecting our passion and dedication to creating something truly special.
Our handmade process requires time, skill, and high-quality materials, which makes each item unique. We take great pride in the craftsmanship of our products, and our goal is always to deliver well-made pieces. We believe you can see the attention to detail in the stitching, lining, and overall construction of each item.
We don't receive much negative feedbacks on items noticed by you ordered, and we would be grateful to hear how you define quality so that we can continue to enhance our creations. Please feel free to share any specific feedback via email—we’d love to hear from you!
Thank you again for your support and for appreciating the artistry behind our handmade items.
Best regards,
Simplecoolgirl
Perfect black pant
The Evelyn low rise cargo is the most perfect staple black pant, have spent literally ages looking but can now finally stop. Not sure why people have written bad reviews regarding material. The material quality is up to standard and doesn’t feel “cheap” in the slightest.
August 7, 2024
Unprompted review
Reply from Simplecoolgirl
Dear Tara,
Thank you so so much for your kind words and your time for sharing your experience with us. We hope to serve you soon again XX
Best regards,
SCG_COLLECTIONS
Cheap and misleading
Bought these and was so excited! But when I opened them, I was so disappointed by how cheap they looked. I went back to the listing because I could have sworn they were meant to be a wool material and noticed the listing says wool material (direct quote from the description: ‘Made from a sleek wool fabric and incorporating mini trouser shorts beneath, these garments gracefully embrace your silhouette, enhancing your curves while ensuring comfort.’ )! It does say ‘polyester’ further down but I assumed that was referring to the inner ‘skort’ material. Any explanation for why it is described as ‘wool fabric’ in the description would be useful! I feel like this is very misleading :( material is very cheap looking and constantly creased which shows up very obviously due to the sheen on material :( Also noted that I submitted my review on their website but it has not been published! I assume they only publish the good ones on their website lol.
August 2, 2024
Unprompted review
Reply from Simplecoolgirl
Dear Kata,
Thank you for sharing your feedback with us again! We apologize for your unsatisfactory experience with us. We noticed that you submitted your review just a day ago, and we want to let you know that it may take some time for reviews to be published on the app. We understand your frustration and why you are submitting your review here again to express your dissatisfaction. We do not hide negative reviews. As you can see, not all products have five stars, and we value transparency.
We appreciate your feedback and take it into consideration to our fabric description to improve clarity. We used the term "sleek wool fabric" to convey the texture and appearance but did not specify the exact composition in that section. We have included detailed information about the skorts' fibre composition in the same section, using larger text sizes and bullet points in the product description to make it easier for our customers to read and understand.
We regret any misunderstanding and apologize for not making this information clearer initially. It would be helpful if you could provide more details about your expectations when you first quoted the information for the item, as we were only aware of how you would like the skirt to fit but unaware that you had specific material preferences for the skorts.
However, we would like to clarify our point to you that the materials we use for your skirts are of high standard, including Tencel and bamboo fiber, which are premium and often more expensive. However, they are synthetic fabric and considered as polyester, not all polyester is created equal, and we make sure to use high-quality variants. Our materials are selected for their flattering designs and breathability, making them perfect for spring and summer wear. However, this means the fabric isn’t very thick, which helps keep things light and airy. The downside is that it can crease easily. Even linen, an expensive material, can crease easily. We want to clarify that when evaluating fabric quality, we prioritize comfort and durability over thickness and wrinkle resistance in our skirts.
We truly appreciate your input on what you consider high-quality fabric and understand that opinions may vary. Your feedback is valuable to us, and we’ll definitely keep it in mind. Thank you again for your thoughts!
Kindest,
SCG_COLLECTIONS
Dissapointed
Did not recieve agreed transfer on shipping for an exchange of wrong size. So ended up paying double the price on the already expensive trousers. Trousers arrived with a strong chemical smell.
June 24, 2024
Reply from Simplecoolgirl
Dear Customer，
After investigating your case, our team has followed the procedure outlined in our return policy. We shipped the size you ordered, but you informed us that it did not fit and requested an exchange. As a gesture of goodwill, we offered two options for partially covering your return shipping fee. You chose to receive a $10 refund to your original payment method, which has been processed along with an additional amount and you were also informed by us through email.
Please understand that any unexpected charges are from the delivery courier service you chose, not from us. We have, in fact, covered a portion of your return shipping fee out of our own pocket as a gesture of goodwill. If you are expecting more than what our return policy provides, we are unable to make exceptions. Thank you for your understanding in this situation.
Regarding the chemical smell you mentioned, all our products are handcrafted and stored together. We are confident that if there were a chemical smell causing concern, you would not wish to exchange for another pair.
Thank you for your understanding. Please monitor your bank account for the refund of the shipping fee to prevent any further misunderstandings.We sincerely apologise if there was any inconvenience caused.
Kindest,
Simplecoolgirl
Disappointingly cheap
Update: I'm changing my rating and taking one star off. Not only is the seller's answer misleading but she's changed it to make herself look better after making some modifications to her business practices.
For example, the seller claims that her clothes contain a composition tag, which is completely false (at least at the time of my order).
The seller has now changed the description of the cardigans on her website with a composition that goes as follows: 40% Cotton, 20% polyester, 25% Acrylic, 10% wool.
At the time of my purchase, it only said ‘cotton’, which implied that the item was made entirely of cotton. Had I known it was mostly made of artificial fibres, I would never have bought it.
As for their return policy, they do indeed have one, but with a multitude of additional charges that are deducted from the final amount. I've never seen that with any other company, what a rip-off!
I strongly discourage anyone from buying from this brand. They are dishonest and offer poor quality products for the price.
***
I ordered a pair of trousers and two cardigans.
The cardigans are cute, but their website indicated they were made of cotton, which is definitely not the case. There is no composition tag (kinda suss honestly), and it's very obviously made from synthetic material just at the touch of it.
The trousers fit poorly and feel very cheap. Unfortunately, their return policy is so bad that I have to keep them.
May 2, 2024
Unprompted review
Reply from Simplecoolgirl
Hi CS!
We're sorry to hear that our clothes didn't meet your expectations. Your feedback is important to us, and we will work to improve based on your comments.
We understand your frustration about being unable to return the product due to missing the return timeframe, and we appreciate the chance to clarify this for you. We appreciate you have imput time and go through our return policy. Our policy was provided to you before and after purchase, allows for returns within 14 days of delivery for domestic orders, meaning we must receive the return request within that timeframe. We would be happy to initiate a return for you if you contact us within the timeframe, provide you free exchange or refund. Unfortunately, since your order was delivered a month ago and we did not receive a return request within the 14-day period, we are unable to process a return at this time.
We apologize for the inconvenience caused by the missing composition tag on your items. Our clothing should have a composition tag for your reference. You can also find the composition details on our website. Following your feedback, we have updated the product page to indicate that the cardigan is made from a blend of other materials and cotton. Your input has helped us recognize the importance of providing detailed composition information, and we are working to ensure that all product details are clearly stated. We sincerely apologize for any inconvenience this may have caused.
Regarding transaction fees, please be aware that we never receive the full amount from each order due to these fees. While larger companies might not face these issues due to their extensive payment systems, as a smaller business, we occasionally encounter challenges with refunds. We do not profit from transaction fees, as they represent only a small percentage of the total amount. Despite this, we cover the shipping fees for most of our customers while earning only a minimal amount. We appreciate your understanding.
Kind regards,
Simplecoolgirl
DO NOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM THIS COMPANY!!!
I am not one to leave reviews like this, but I have never experienced such an unprofessional business.
My order arrived damp due to a hole being in the package, clothes had a terrible damp factory smell, the return process was incredibly hostile from the start.
Had to pay my own shipping back to them (fine) only gave 14 days for my order to arrive at their Sydney location (luckily it did but if it had been delayed they were very clear I wasn't getting my money).
Tried to shift the responsibility of submitting a damage in transit claim on me when it's their responsibility as a retailer.
To top it off, they deducted 8% FROM MY REFUND! Claimed that there were platform 'fees' that deducted this much, but PLEASE NOTE shopify platform fees associated with transactions range from 1-3%, even after considering the extra Shopify fee for third-party payments. They're trying to make a profit from these associated 'fees'.
SUPER SHADY BUSINESS! They do not want to give you your money back. The quality of the clothes is not reflective of the price at all.
May 22, 2024
Unprompted review
Reply from Simplecoolgirl
Hi Emmeline,
We are sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and are committed to improving based on the points you've mentioned.
Upon reviewing your case, we understand your frustration regarding the slightly opened package upon arrival. However, the evidence provided did not demonstrate that the products themselves were faulty. Despite this, our team contacted the delivery courier for compensation on your behalf, but the provided evidence was not sufficient to support the claim since there is no evidence provided to us related to the products arriving damaged. We can see our customer service team did offer you compensation, though we understand it may not have met your expectations.
Regarding the transaction fee, we apologize for any inconvenience caused. We hope our team has explained the fee breakdown to you well, and it encompasses more than just the transaction fee. The deduction was provided to you both before and after your purchase for a refund to the original payment method. We want to clarify that we do not profit from this fee, as it does not go to us. If we intended to withhold your money, we wouldn't have offered the 'return to original payment' option.
We appreciate your feedback and aim to address and improve upon the issues you've raised.
We sincerely apologize for any inconvenience caused.
Kindest regards,
Simplecoolgirl
Beware of the delivery timeframe! RUNS LATE
I have never run into a delivery issue with any online shopping company (both domestic or international) other than with SCG. I am not sure how the standard delivery process works in such an odd way but usually the delivery service company is obligated to send you updates on the order delivery date and timeframe. Waited for 20+ business days for the order.
(Ordered on 19 of April)
Lost faith in ordering from this company and reliability on the delivery system they’ve partnered with.
April 21, 2024
Unprompted review
Reply from Simplecoolgirl
Hi Jayde,
We are sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and are committed to improving based on the points you've mentioned.
Upon reviewing your case, we can see that your parcel was initially delayed, and we apologize for this inconvenience. After you contacted us, we provided you a delivery timeframe, and the parcel was attempted to be delivered within that period. However, the further delay was caused by the rejection of the parcel by the recipients at the address.
We understand your frustration and sincerely apologize for any confusion caused. Delivery notifications from AUSPOST are not always guaranteed, and we regret that this led to your roommate rejecting the parcel. As soon as you informed us of the issue, our team took immediate action to assist you with redelivery. Please feel free to contact us if you have further concerns.
We appreciate your feedback and aim to address and improve upon the issues you've raised.
We sincerely apologize for any inconvenience caused.
Kindest regards,
Simplecoolgirl
Best Jumper I Own
I absolutely adore my jumper. It is so thick and warm and the pockets are stellar!
I did have to contact customer service but they were so prompt and answered my question so quickly.
So thrilled with everything!!
March 12, 2024
Reply from Simplecoolgirl
Hi Chloe,
Thank you so much for your kind words! We appreciate your feedback so much.
It's always great to hear that our customers are loving our products.
Kindest regards,
Simplecoolgirl
Hope to have you back soon XX
for a great price you can let the…
for a great price you can let the garment be tailored to your liking!
March 12, 2024
Reply from Simplecoolgirl
Hi Su,
Thank you so much for your kind words! We appreciate your feedback so much.
It's always great to hear that our customers are loving our products.
Kindest regards,
Simplecoolgirl
I only recieved 2 out of 3 items and…
I only recieved 2 out of 3 items and they have not reimbursed me for the unsent item. I tryed to contact them but the content email address they gave me on my recipet does not work in my domain. I kind of feel like I've been stolen from.
November 14, 2023
Unprompted review
Reply from Simplecoolgirl
Hi Lizzie,
We couldn't locate any orders associated with your name, and our designated email address for assistance is help@simplecoolgirl.com. Your email should successfully reach us through this address, as none of our customers have reported any issues. Additionally, if you provide your order number here, we can further assist you in resolving this matter. It's important to note that our company has a track record of not encountering problems with missing items in orders. If your order is shipped in separate packages, this information will be specified in your shipping confirmation email, so please check your email for those details.
Bought an item
Bought an item, paid for it, without any correspondence, they refunded my money and cancelled my order.
July 29, 2023
Reply from Simplecoolgirl
Hello Amanda,
We sincerely apologize for the inconvenience you've faced. We want to express that we previously communicated the situation regarding your order when you email us and we thought we have already provided you a very good explaination. Unfortunately, the item you had requested is currently unavailable in our inventory. Our website clearly states that in cases where we are unable to fulfill an order and deliver the purchased products, the order would regrettably have to be canceled. We deeply regret the frustration caused by the cancellation of your order and acknowledge that our system should have better monitored our stock levels. We are glad that you have already received your refund.
Terrible
Terrible. Did not give me an option on return and refund eligibility. Just don’t wanna pay back customers.
July 26, 2023
Reply from Simplecoolgirl
Hello Anna! It appears that we haven't received the email you sent regarding your return assistance request. To address this, we recommend reviewing our refund policy and getting in touch with our customer service team via email for guidance on your return inquiry. Be assured that we offer a range of options and eligibility for refunds. Our refund policy prioritizes customer satisfaction and even accommodates a free return possibility when you select a store credit refund.
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