I've tried 4 other brands for my terrace glass door in the Philippines. The Simpled Slim SF model is super easy to open/close from the inside, and Airbnb guests don't need to bother lifting up the han... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My overall experience after a defect on my Amazon Smart SF lock, was met with a fast turn around, back to back clear communication by Angel customer service support. Very helpful staff who supported... See more
I bought the SS Slim smart lock from simpled.uk. What impressed me the most was their customer service – the support team responded quickly, politely, and explained everything clearly. I had some... See more
Dear Simpled Team, I wanted to thank you for the outstanding customer service I received recently, especially from Angel from your support team. When my door lock failed, Angel responded almost... See more
Company details
Written by the company
Simpled is a London-based tech company rolling out innovative IoT devices to elevate your smart home experience.
Contact info
85 Great Portland Street, W1W 7LT, London, United Kingdom
- +44 20 7096 0096
- Support@simpled.tech
- simpled.uk
4.6
Excellent
367 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
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Brilliant customer support
I bought several locks over a year ago and have been very delighted with them since. They’re easy to install, look great and work brilliantly. This review though is because I had a problem with a bit of weather damage to the front of our back door lock. I contacted the customer support for advice on a repair and received a free replacement unit 24 hours later. Brilliant support.
September 21, 2024
Unprompted review
Reply from simpled.uk
Thank you for your wonderful review! We’re so glad to hear that you’ve been delighted with your locks and found them easy to install and visually appealing. It’s great to know that our customer support team was able to assist you swiftly with a replacement after your weather damage issue. Your satisfaction is our top priority, and your feedback means a lot to us! If you ever need further assistance, please don’t hesitate to reach out. Enjoy your locks!
Very happy with Simpled smart lock door…
Very happy with Simpled smart lock door handle. Easy to fit and install. Only needed to drill one more hole. Work right away after installation. Fingerprint unlock is great although can take a couple of tries if wet hand or in rainy condition. Can be also unlocked via the app ,pin code and also with smart tags which are included with purchase. Customer support is also fantastic. Very happy and would recommend.
September 10, 2024
Unprompted review
Reply from simpled.uk
Thank you for your fantastic review! We’re thrilled to hear that you found our Simpled smart lock easy to install and that it’s working well for you. It’s great to know that you appreciate the multiple unlocking options, including the fingerprint feature. We also value your feedback regarding wet conditions and will continue to improve our products. Thank you for highlighting our customer support; your recommendation means a lot to us! If you need anything in the future, don’t hesitate to reach out. Enjoy your smart lock!
Really good quality locks
Really good quality locks. They are complex and I had an issue with one. The support team were right on it, a quick video to show the issue and replacement sent with no hassle.
You can be safe buying these. They work brilliantly and with the support behind you there will be no issues,
September 9, 2024
Unprompted review
Reply from simpled.uk
Thank you for your amazing review! We’re glad to hear that you’re pleased with the quality of our locks and that our support team was quick to address your issue. It’s great to know that you found the replacement process hassle-free. Your trust in our products and service means a lot to us! If you have any further questions or need assistance, feel free to reach out anytime. Enjoy your locks!
Awesome customer service team
Awesome customer service team. Great support to ensure the compatibility of the smart lock product and the door, with lots of technical details. Also, the admin team was wonderful to provide logistic support.
September 3, 2024
Unprompted review
Reply from simpled.uk
Thank you for your fantastic review! We're thrilled to hear that our customer service team provided you with great support and ensured the compatibility of your smart lock. It’s wonderful to know that our admin team also met your logistical needs. Your feedback is greatly appreciated, and we’re here to assist you whenever you need help in the future! Enjoy your smart lock!
Good product and services
Great product. But what is better is the after sales services. My lock was failed, email sent to the company and they even replied during the holiday and I got the replacement in just a few days. Highly appreciated.
August 29, 2024
Unprompted review
Reply from simpled.uk
Thank you for your wonderful review! We're so glad to hear that you had a positive experience with our after-sales service, especially during the holiday period. Your satisfaction is our priority, and it's great to know we could assist you quickly with the replacement. We appreciate your kind words and look forward to serving you again in the future!
It's really a simple to use smart lock
It's really a simple to use smart lock. Beautiful outlook!
Installation service is superb!
Highly recommended!
August 29, 2024
Unprompted review
Reply from simpled.uk
Thank you for your fantastic review! We're thrilled to hear that you find our smart lock easy to use and visually appealing. It’s great to know that you had a superb installation experience as well. Your recommendation means a lot to us! If you need any assistance in the future, don’t hesitate to reach out. Enjoy your new lock!
I bought a lock a few days ago and I…
I bought a lock a few days ago and I haven't installed it yet because I take it with me abroad, but thanks to the great service I managed to avoid several serious mistakes when purchasing and choosing the right lock and mortise. The doors I have are old and unusual, so even the length of the installation screws had to be different than in standard doors. So far, I am impressed by the communication and professionalism, especially since nowadays it is rare to talk to a real person on the phone, especially one so nice and helpful.
August 21, 2024
Unprompted review
Reply from simpled.uk
Thank you for your thoughtful review! We're delighted to hear that our team could assist you in making the right choice for your lock, especially given the unique requirements of your doors. It’s great to know that our communication and professionalism made a positive impression on you. We appreciate your kind words and look forward to hearing how the installation goes once you're back. If you have any further questions or need assistance in the future, feel free to reach out anytime! Safe travels!
Perfect
Bought this amazing smart lock last year. Unfortunately, there was an issue recently and I had cause to contact customer services.
Sara, responded incredibly quickly, resolved the problem very efficiently and a new part was dispatched the next day.
Absolute 5 star service
Thank you
August 14, 2024
Unprompted review
Reply from simpled.uk
Thank you for your wonderful review! We're so glad to hear that Sara provided you with quick and efficient service to resolve your issue. Your satisfaction is our top priority, and we appreciate your kind words about our customer service. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Simpled!
Amazing products with great customer service to match
Absolutely great product which I've fallen in love with, not sure how I've lasted this long without a smart lock. Customer service were great in answering all of my queries and responded the same day.
If you buy any smart product this year, make sure it's a lock from Simpled!
August 19, 2024
Unprompted review
Reply from simpled.uk
Thank you so much for your enthusiastic review! We’re thrilled to hear that you love your smart lock and that our customer service team was able to assist you promptly. Your recommendation means the world to us! If you have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy the convenience of your new lock!
Superb after sales services
Superb after sales services, prompt and efficient. Highly recommended. 👍🏼
August 5, 2024
Unprompted review
Reply from simpled.uk
Thank you for your fantastic review! We're delighted to hear that you had a superb experience with our after-sales service. Your recommendation means a lot to us, and we’re always here to assist you whenever you need. Thanks for choosing Simpled! 👍🏼
Ordering went great and pleased with the price and the lock, but...
Ordering went great and pleased with the price and the lock, but communications between ordering and delivery could improve, ie dispatch notice, tracking etc.
Also, the Live Chat is useless and no human will reply. Same goes for the online contact form, never got a reply
August 15, 2024
Unprompted review
Reply from simpled.uk
Thank you for your feedback. We're glad to hear you were pleased with the ordering process and the lock itself. We apologize for the communication issues you experienced regarding dispatch notifications and tracking. Your insights are valuable, and we’re actively working to improve our communication methods. We're also sorry to hear about your experience with our Live Chat and online contact form; we’ll be looking into that as well. If you need any assistance in the future, please feel free to reach out directly, and we’ll ensure you receive the help you need. Thank you for bringing this to our attention!
These smart locks are amazing
These smart locks are amazing.
i have 2 autistic children that are escape artists and cause havoc in rooms they shouldn’t be in. these smart locks are a game changer and let me have complete control over which rooms are entered.
the service is also fantastic. very reccomended.
August 19, 2024
Unprompted review
Reply from simpled.uk
Thank you for sharing your experience! We're so glad to hear that our smart locks have made a positive difference for you and your family. It’s wonderful to know that they provide you with the control you need for safety and peace of mind. We appreciate your kind words about our service, and we’re always here to help. Thank you for your recommendation!
Great looking product
Great looking product, easy set up with the app.
Customer service was second to none, breath of fresh air to actually get to speak to a human, problems sorted in no time at all.
August 15, 2024
Unprompted review
Reply from simpled.uk
Thank you for your wonderful review! We're thrilled to hear that you found our product great-looking and easy to set up. Our customer service team is always here to help, and we're glad you had a positive experience speaking with them. Your feedback is greatly appreciated, and we’re here for you whenever you need assistance. Enjoy your new lock!
Good products, and great service
I purchased my lock from Simpled around 9 months ago, and was impressed with the product itself which worked really efficiently, but particularly with the support I received in dealing with one or two issues I encountered during installation.
Roll forward to a few weeks ago, and unfortunately part of the lock started to work loose. On letting the company know they've worked with me to resolve this issue, including supplying a full replacement unit when a spare part was unable to be sourced. Really impressed, and would recommend.
August 16, 2024
Unprompted review
Reply from simpled.uk
Thank you for sharing your experience! We’re glad to hear that you found our lock efficient and that our support team could assist you during installation. It’s our priority to ensure our customers are satisfied, so we appreciate your understanding when it came to the issue you encountered. Your recommendation means a lot to us, and we’re here to help anytime you need assistance in the future. Enjoy your lock!
I have 11 x Simpled smartlocks
I have 11 x Simpled smartlocks, integrated with the gateway & Remotelock online system.
Amazing product quality, great customer service. Very impressed.
August 16, 2024
Unprompted review
Reply from simpled.uk
Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your Simpled smart locks and the integration with our gateway and Remotelock online system. It’s great to know that you’re impressed with the product quality and our customer service. If you ever have any questions or need assistance, don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Superb service when lock broke after 18 months
So, the true measure of product support always comes in how they respond when something goes wrong. Last week my smart lock broke after 18 months perfect use and would no longer lock. I called their support Monday morning, call was answered almost straight away and immediately owned. I provided a video of the issue and they arranged for a replacement lock to be sent out for next day delivery and which promptly arrived yesterday! Doesn't get better than that!
August 12, 2024
Unprompted review
Reply from simpled.uk
Thank you for your fantastic review! We’re thrilled to hear that our support team was able to respond so quickly and effectively when you encountered an issue with your smart lock. It's great to know that the replacement process was smooth and that you received your new lock promptly. Your satisfaction is our top priority, and we truly appreciate your recognition of our customer service. If you need anything else in the future, please don’t hesitate to reach out. Thank you for choosing Simpled!
Excellent human contact with sales and support and simple to configure in app.
Looked at quite a few options for a smart lock on multilock composite front door. Simpled were only supplier I could reliably contact and get to speak to someone who was knowledgeable about their product.
Although it is sold as 'DIY' the 'Retrofit any door in 5 mins' is a touch optimistic on composite (GRP, steel and wood) doors, I used a local locksmith, who had no problems fitting the mechanical side of the install. Once registered with TTLock the setup was straightforward, also fitted a door sensor and WiFi gateway. App is on iPad and Samsung phone, works fine on both. Fingerprint setup easy, only thing to note is that passcodes default to 8 digits and you cannot edit the length in the app until been used once to unlock.
In summary, product is as described, really good to have fobs and emergency keys included.
July 16, 2024
Unprompted review
Reply from simpled.uk
Thank you for your detailed review! We’re glad to hear that you found our customer support helpful and knowledgeable when looking for a smart lock for your composite front door.
We appreciate your insights on the installation process and your experience with the TTLock app, as well as your feedback on the passcode settings. Your feedback is invaluable and helps us improve our instructions for future customers.
It’s great to know you’re enjoying the additional features like the fobs and emergency keys. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Simpled!
Great products with amazing support
Great products with amazing support
July 14, 2024
Unprompted review
Reply from simpled.uk
Thank you for your kind words! We’re thrilled to hear that you’re enjoying our products and that our support team has made a positive impression. Your satisfaction is our priority, and we’re here to help whenever you need assistance. Thanks for choosing Simpled!
Excellent customer experience
Excellent customer experience. Wonderful products
July 9, 2024
Unprompted review
Reply from simpled.uk
Thank you so much for your positive feedback! We're delighted to hear that you had an excellent customer experience and that you’re enjoying our products. Your satisfaction means the world to us! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Thanks for choosing Simpled!
Great products at a great price and if…
Great products at a great price and if things don’t work, they provide great support. What’s not to like? Top company 👍
July 8, 2024
Unprompted review
Reply from simpled.uk
Thank you for your wonderful review! We’re thrilled to hear that you’re happy with our products and the support we provide. Your satisfaction is our top priority, and it’s great to know that you feel confident in our service. We truly appreciate your support and kind words. If you ever need assistance or have any questions, don’t hesitate to reach out. Thanks for choosing Simpled! 👍
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