Simpleglasspipe Reviews 306

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting the durability and unique designs. Many consumers appreciate the competitive pricing and the wide selection available, making it easy to find what they need. The ordering process is frequently described as smooth and efficient, with many people noting the fast and well-packaged delivery. However, some customers also noted issues with damaged or broken items upon arrival, suggesting that packaging could be more secure. A few other people also felt that their orders were not fulfilled correctly or that an item had an unusual smell.

What people talk about most

Product

People report positive experiences with product quality and selection. Customers consistently praise the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Quality

Users describe positive interactions with quality. Many customers praise the thick, durable, and excellent... See more

Order

Clients share positive opinions on order. Many customers appreciate the easy and quick ordering process, with... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the great and reasonable prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down best online glass shop. Ive been ordering from sgp for a year now and everytime I get quick delivery, very well packaged. Extremely well actually. And if there's any issues the customer ser... See more

Rated 5 out of 5 stars

The ease of shopping and navigating the site is ultimately the goal of all parties. That said, satisfaction achieved. There's a rather modest selection of various methods and uses for any consumer to... See more

Rated 5 out of 5 stars

Online order went smooth. Purchase shipped quickly. I received a damaged item. I emailed them and in less than one business day a replacement was shipped. Excellent costumer service.

Rated 5 out of 5 stars

Great products, Great prices and amazing service. Easy and quick ordering process and it was delivered 2 days early and packaged perfect. Items were in great shape, very happy with my purchase and wil... See more


Company details

  1. Hookah Store

Information provided by various external sources

Largest Online Headshop in Texas!, Bongs,Oil Concentrate Pipe,Tobacco Pipe,Sex Toys, Pyrex Oil Burner pipe,Herb Grinder, Lighters,Vapes,weekly New Products,Discreetly Shipping from TX.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

306 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Quality is better than expected

Quality is better than expected, but there is a weird line around the bulb of the 4" pipes. Also the small hole could have been smoothed out instead of rough edged. Thank you for the fast delivery.

June 13, 2022
Unprompted review
Rated 4 out of 5 stars

These pipes are good pipes

These pipes are good pipes. the glow in the dark (GID) Gecko is situated so the head points to where the hole is locate, so if you feel the gecko or see the gecko you won't have to worry about having hot oil flow out onto your body.

June 11, 2022
Unprompted review
Rated 5 out of 5 stars

Great Quality, Great Customer Service

i just used this site for the first time, and my experience was great! the prices were better than anywhere else i've ever seen. unfortunately my order came shattered, but it was not the company's fault, as it was packed extremely well and with care. upon emailing customer service, i received an email back in UNDER 20 MINUTES telling me they would send me a new one immediately, and i didn't even have to send the broken one back. i had to email again a little over a week later because i didn't receive an update regarding shipping, but they sent me tracking information right away and i received a replacement soon after. the quality is amazing for the price and their customer service is on par. highly recommend!

June 6, 2022
Unprompted review
Rated 5 out of 5 stars

Superb Business

Product ordered was exactly what I wanted. It even arrived earlier than projected. Solid business right here. Defenitley gained a lif long customer.

May 29, 2022
Unprompted review
Rated 3 out of 5 stars

Good Luck Finding What You Need or Want !!

I dont know what has happened to this company but their stock and their website has gone to HECK !!! Website loads slow...and it takes forever to just view a product. As for their stock they dont carry what i want anymore and all the descent pipes are all sold out. I inquired about this problem and the response i got was that their wholesale price was high. If there is a pipe i like i will pay extra for it because of its quality from this company.
I have a real strange feeling that this company has bought out by someone who just doesnt care about their customers (at least thats the feeling ive gotten). I have doing business with this company because of the lack of stock and the lack of caring for its customers. Too many other websites out there that offer the same products, some higher priced, some lower priced, but they all have their listed products IN STOCK !!!!
I have been a loyal customer of theirs for over a year - UNTIL NOW. No more recommendations, no more purchases, no more SGP !!

UPDATE as of 8-8-23 -
SGP has improved their stock. At least most of what you’re looking for is in stock. Ive actually placed a couple of orders and am SLOWLY returning as a customer. Seem to be doing more business with their sister company SmokingCats. I’ll rescind this “bad” review if they get stock back in on their basics and go-tos.

May 15, 2022
Unprompted review
Simpleglasspipe logo

Reply from Simpleglasspipe

I'm sorry you feel this way, but it Sounds like there is internet or computer problem. Our out stock item are all the way down below and labeled “out stock”. and for the item we don't have, we just dont have, the price up because the inflation, our packing materials cost are gone doubled.

Rated 5 out of 5 stars

Tragic end to a beautiful order!

Ordered a quartz 6 inch bulb shaped piece that looks absolutely beastly when I got my hands on it! Also a pyrex piece combo with lighter and carrying case. Finally the resistuance: a simple water pipe I couldn't wait to get my hands on and lips around lol. Unfortunately, tbh I dropped the freaking package shortly after it arrived on the way to my couch and heard a clank. Looks fine except a hairline crack down the stem of the water pipe where it attached to the bulb you heat up. Should work for now but is there anyway to prevent a full break, duct tape maybe, or heating it up? Ahh I'm scared to do either right now. F*** it, lets test these bad boys out! Btw speedy shipping and plenty of good selection.

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

Hands down the best place to order from…

Hands down the best place to order from they have great customer service that gets back to you promptly the prices can’t be beat quick discreet delivery with everything packaged well and finally a great product that has stood up to the test of everyday life and is still standing after jolts drops bangs and clangs that would have shatterd a many other competitors love this place and it will be the only place I use from here on out for all my glass and glass accessories needs

March 27, 2022
Unprompted review
Rated 2 out of 5 stars

Bad shipping practice and policies

Purchased few items online from these guys with express packages 3-5 days but still nothing. Contacted them and spoke through chatbox and they just sucky ppl. Why give that 3-5 days when they literally sat in it for 3 days before I got the email that it was picked up. Now day seven nothing still.. do not pay for they extra shipping they won’t do it but will take your money.. lost my money!!

March 11, 2022
Unprompted review
Simpleglasspipe logo

Reply from Simpleglasspipe

We are closed on weekend, it clearly state on the Website, and you order it on later friday, there nothing wrong we ship it out Monday. We never offer express shipping !

Rated 5 out of 5 stars

Satisfied . What you see is what you get and you get it on time. Usually packed properly to avoid damage. Unfortunately the stem was broken (on my last order). That was my only disappointment.

I have had no problems with this company.
They ship promptly and usually pack their pipes properly to avoid damage.
The only time I received a damaged order was my last order.
The stem arrived cracked and broken but the pipe itself was intact.
This was the only time I received damaged merchandise.

Good company overall

February 15, 2022
Unprompted review
Rated 5 out of 5 stars

I love this store!!!

I love this store. I have been doing business with them for a couple years now and they always ship there items fast and always well packaged, out of all my shipments I had one glass piece arrive broken and they replaced it quickly no questions asked. I LOVE THIS STORE!

February 11, 2022
Unprompted review
Rated 5 out of 5 stars

I will only buy from SimpleGlassPipe from now on!

I am so happy to not have to drive all over my city to look at a limited supply of pipes. They had many choices, including pyrex, which I had been looking for, and they had some great sales. The package arrived very quickly, was packed protectively, and I will only buy from them from now on!

January 7, 2022
Unprompted review
Rated 1 out of 5 stars

I placed an order for 2 lipstick pipes

I placed an order for 2 lipstick pipes. What I recieved was 2 glass bulb pipes and one was cracked. I have ordered from this company in the past and been very satisfied. The time from placing the order to delivery is fantastic. However I see no way to return the items I received and I can find no way to contact the company regarding the fact that what they shipped to me is not at all what I paid for. I am extremely disappointed and frustrated. The pipes that I received are useless to me and the both of them together are less than the cost of 1 of what I ordered. To make it even more annoying they are cracked. Not only are they wrong but they are broken and from the looks of things I am stuck with them. I will not be placing anymore orders nor will I recommend them to my friends again

January 6, 2022
Unprompted review
Simpleglasspipe logo

Reply from Simpleglasspipe

Hey, there is customer services if you dont know, contact us, we will fix it for ya.

Rated 5 out of 5 stars

Vaporizer whip

Bought one vaporizer whip the price was awesome and super fast shipping will definitely be buying more again

January 1, 2022
Unprompted review
Rated 5 out of 5 stars

Completely satisfied

I have ordered several items on several different occasions and each time I was never let down!!!

November 28, 2021
Unprompted review
Simpleglasspipe logo

Reply from Simpleglasspipe

This is Fraud reported to FBI , Beware this Buyer use fake name Cindy Stevenson
Cecil Wessler,Keith Fallin,Scott Oldnettle,Lex Nicole,Steve Lowery
and email mikemelv17@gmail.com,with address to 17 GERALDINE ST
WARD, AR 72176-8585 US,
Fake Name, Stolen Card, all order chargebacked. ,

Rated 5 out of 5 stars

Always Impressed and 5 stars satisfied

Always satisfied with my order. I have ordered at least 5 or 6 times and I can honestly say I am impressed and 5 stars satisfied every time. The prices are low compared to others yet great quality. I won’t shop anywhere else for these types of things and I do recommend them any chance I get.

November 26, 2021
Unprompted review
Rated 5 out of 5 stars

Def found my go to for glass

So glad I chose to order from SGP. Not only did I get exactly what I ordered in perfect condition, I got it 2 days earlier than the original ETA given. Impressively fast shipping. I've definitely found my go to.

November 19, 2021
Unprompted review
Rated 2 out of 5 stars

Did not get all the pieces that were…

Did not get all the pieces that were supposed to be with the product that I ordered.

November 11, 2021
Unprompted review
Simpleglasspipe logo

Reply from Simpleglasspipe

For item that out of stock we have refunded you and email you ,please contact us for more questions,

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