Solid work - lads were sound and the install was impeccable. BUT some of the waste material thrown in my back garden and left on the front garden was disappointing- thorough follow up was good about r... See more
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Update: The electrician has been and he has done a brilliant job! Very professional! Just waiting on soffit vents to be installed! Good stuff!
Company replied
We had 3 jobs done by Simple Heating Services. 1, Vents in windows, Fans fitted and Loft Insulation. The 2 lads did a Fantastic Job and Very clean and Thorough. 2, Cavity wall Insulation, Nicol... See more
Company replied
Ian and Paul came to our old Georgian farmhouse and replaced our old boiler. They also upgraded the entire system and fitted extra radiators all with thermostatic valves. The standard of workmans... See more
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Company details
Written by the company
Domestic heating services. Providing full installation, boiler swaps, landlord gas certificates, maintenance and repairs.
Contact info
Unit 3 High Tech Units, Caddick Road, L34 9HP, LIVERPOOL, United Kingdom
- 0330 124 4423
- info@simpleenergy.org.uk
- simpleheatingservices.com
4.5
Excellent
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
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A very good service
A very good service. All workers were thorough, professional and friendly.
We are very satisfied with the service.
July 16, 2026
Unprompted review
Extremely grateful ❤️
A huge thank you to everyone at Simple Energy Services for the incredible work they've done on our home through the ECO4 scheme.
From start to finish, the whole team were professional, friendly and hardworking. We were expecting a new heating system, but we honestly couldn't believe how much extra work was included. They installed new radiators, loft insulation, extractor fans, trickle vents, carried out roof repairs, patched and made good all the walls after the installation work, and completed so many other energy efficiency upgrades. The quality of the work has been excellent throughout.
I especially want to give a massive shout-out to Johno, who was with us for three days. He did all of the jobs that most people would probably dread—repairing walls, patching everything up beautifully, fixing the roof, installing the extractor fan, and all the finishing work that really makes a difference. Nothing was ever too much trouble, and he got on with everything without a single complaint.
What makes it even more impressive is that they were working through the 35°C heatwave we had, yet stayed positive, friendly, and incredibly hardworking the entire time. It's rare to come across people with such a great attitude and work ethic, and they're a real credit to Simple Energy Services.
Thank you all so much for everything you've done. Our home has been completely transformed, and for the first time we're looking forward to a warm, comfortable winter. We genuinely appreciate all the hard work and would highly recommend Simple Energy Services to anyone.
June 25, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Thank you so much for taking the time to leave such an incredible review. Reading feedback like this means the world to everyone here at Simple Energy Services.
We're delighted to hear how happy you are with the work completed through the ECO4 scheme and that your home has been transformed into a warmer, more energy-efficient place to live. Our aim is always to deliver the highest standard of workmanship while making the entire process as smooth and stress-free as possible, so it's fantastic to know we achieved that for you.
Johno will be especially pleased to read your kind words. We'll be sure to pass your feedback on to him, along with the rest of the installation team. They take great pride in their work, and it's wonderful to see their dedication and attention to detail recognised—especially after working through such challenging temperatures during the recent heatwave!
Thank you once again for choosing Simple Energy Services and for placing your trust in us. We hope you enjoy a warm, comfortable home for many winters to come, and we truly appreciate your recommendation.
The Simple Energy Services Team 💚
Energy Efficient survey
Still waiting for Vents in Soffits. Fitted new Boiler and electrical work to a very High standard. Was promised new vents in soffits due to mould on ceilings in bedrooms after survey. Boiler fitted September 2025 it’s now nearly July 2026 worried winter time coming the damp will return. Please fit the vents Dave Holmes
June 25, 2026
Unprompted review
Really happy with the service from…
Really happy with the service from Simple Heating Services. Giuseppe was very helpful and sorted everything out quickly and efficiently. The whole process was much easier than expected, and my solar panels were installed in no time.
The installation team were professional, polite, and kept everything clean and tidy. I had a great experience overall and would definitely recommend them for solar panel installation.
April 28, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Thank you so much for your fantastic review, Lino — we really appreciate you taking the time to share your experience.
We’re delighted to hear that Giuseppe and the installation team made the whole process smooth, efficient, and stress-free for you. Delivering a professional service, clear communication, and a clean, high-quality installation is exactly what we aim for on every project.
As we continue to carry out more solar and renewable energy installations across the area, our commitment remains the same — ensuring every customer receives the highest standard of workmanship and service from start to finish.
Thank you again for choosing Simple Energy Services and for recommending us. If you ever need anything in the future, we’re always here to help.
— The Simple Energy Team
very happy customer
we had a survey to see if we where elidable for the free boiler grant and we where bit sceptical at first but when Roy the gas plumber turned up he put our minds at rest very informative and very skilled lovely job no mess very respectful of our home had to cut a fixed cupboard to gain access but arraigned for someone to fix it and you cant tell very happy with the total job all helpful
March 10, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Hi Jon,
Thank you so much for taking the time to leave such a fantastic review. We’re delighted to hear that your experience with us was a positive one from start to finish.
We understand that applying for a grant can feel uncertain at first, so it’s great to know Roy was able to put your mind at ease and deliver the level of professionalism, care, and workmanship we pride ourselves on. We’ll be sure to pass your kind words on to him — he’ll really appreciate it.
Respecting our customers’ homes and ensuring everything is completed to the highest standard, including aftercare and finishing touches, is incredibly important to us, so your feedback means a lot.
Thank you again for choosing Simple. If you ever need anything in the future, our team is always here to help.
The Simple Heating Team.
In our experience the biggest issue…
In our experience the biggest issue with this company is poor communication.
One day I tried ringing 8 times, the phone wasn't answered once, often getting cut off after 3 minutes.
Our boiler was installed on 26th February. We are still waiting for the remedial work to be completed.
They have cancelled appointments on the day. The last appointment they had arranged to be there for 9am, when they hadn't arrived by 10.30 I rang them and amazingly got through. They promised to be there in 40 minutes. 2 1/4 hours later they turned up, no apology or explanation. One occasion the text said they would be there at 10am for the survey, after a no show they informed me they had a completely different time slot booked.
On the day of installation they took away the gas fire without asking, we had planned to reuse it for the coal effect. Two different people have said they would look into this, still waiting.
I have used the admin@simpleheatingservice email address on 3 occasions, not had one reply. Ive tried using the Facebook messenger service but you just get an automated response giving the email address no one replies to. Ive emailed asking about their complaints procedure, not had a reply yet.
The man who installed the boiler worked very hard to complete his work in one day, everything else has been very disappointing. I would not recommend this company.
February 26, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Hi,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the frustrations you experienced, particularly regarding communication and scheduling. This is not the standard of service we aim to provide, and we completely understand how disappointing this must have been.
Following your concerns, our team has since attended the property and the outstanding issues have now been fully resolved. We sincerely apologise for the delays and inconvenience caused during this period and appreciate your patience while we worked to put things right.
We take all feedback seriously, as it helps us improve our processes and customer communication moving forward. Providing reliable service and clear communication is extremely important to us, and we are continuing to review our internal systems to ensure situations like this do not happen again.
If there is anything further you would like to discuss, please don’t hesitate to contact us directly — we are always here to help.
Kind regards,
The Simple Heating Services Team
Successful Boiler installation
We had a team of three workmen led by Ian who fitted our idealCombi C30 boiler. They were all very professional, respectful and considerate. They worked really hard as a team, and left our house as clean as could be expected.
I had reason to phone Ian for advice two days later and he could not have been more helpful. I would recommend these three tradesmen 100%!
February 24, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Hi Tony,
Thank you for your fantastic 5-star review.
We’re delighted to hear you were pleased with your Ideal Combi C30 installation and the service Ian and the team provided. Professionalism, respect and teamwork are exactly what we aim to deliver on every job, so it’s great to know that came across.
It’s also brilliant to hear that Ian was able to support you after the installation — ongoing advice and aftercare are just as important as the work itself.
We truly appreciate your 100% recommendation and your kind words.
The Simple Heating Team.
3 jobs in 3 Days
We had 3 jobs done by Simple Heating Services.
1, Vents in windows, Fans fitted and Loft Insulation. The 2 lads did a Fantastic Job and Very clean and Thorough.
2, Cavity wall Insulation, Nicolas also did a Fantastic Job and cleaned up afterwards.
3, A Back Boiler removed and a New Combi Installed. Ian and Chris were amazing, Friendly and Thoughtful.
They Fitted our new Combi in an alternative place exactly where we wanted it Fitting, found an alternative route for all the pipes especially the Gas,
all this with minimum Disruption and Mess Brilliant Job.
Thanks to All at Simple Heating Services.
February 24, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Hi David,
Thank you so much for taking the time to leave such a detailed 5-star review.
We’re delighted to hear that all three jobs — from the ventilation and loft insulation, to the cavity wall insulation, and finally the back boiler removal and new combi installation — were carried out to such a high standard.
It’s fantastic to know the team worked cleanly and thoroughly throughout, and that Ian and Chris were able to position your new combi exactly where you wanted it while finding smart solutions for the pipework and gas routing. Minimising disruption while delivering quality workmanship is always our goal.
We’ll be sure to pass your kind words on to everyone involved — they’ll really appreciate it.
Thank you again for choosing Simple Heating Services.
The Simple Heating Team.
Great professional service
The Survey went well, and the surveyor was polite and informative.
We had storage heaters fitted as well as solar panels fitted on the roof.
All the fitters were polite and helpful, going about their business in a professional manner.
They cleaned up their own mess on completion of the job.
I would highly recommend Simple Heating Services for the work done and the coordination from the office making sure it all went as planned.
I am very pleased with the results.
Regards
Trevor Wilkins
February 23, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Hi Trevor,
Thank you for your fantastic 5-star review.
We’re really pleased to hear that everything went smoothly from the initial survey right through to installation. It’s great to know the team installing your storage heaters and solar panels delivered the professional, polite service we aim for — and left everything clean and tidy on completion.
We’ll also pass on your kind words to the office team. Coordination behind the scenes is just as important as the work on site, so they’ll be delighted to know their efforts didn’t go unnoticed.
Thank you for your recommendation — and we’re so pleased you’re happy with the results.
The Simple Team
The two guys that turned up to do my…
The two guys that turned up to do my mother's full central heating, where polite and very professional. My mother was thrilled with the work. They even moved her furniture for her.
Only one fault...they put back the horrid carpet 😂
All joking aside thanks lads
Would fully recommend Simple Heating services 👌
February 18, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Hi Lesley,
Thank you so much for the lovely 5-star review!
We’re delighted to hear your mum was thrilled with her new full central heating system and that the team looked after her so well. Being polite, professional and helpful — even down to moving furniture — is exactly the standard we aim for on every job.
As for the carpet… We’ll leave the interior design upgrades to you! 😂
Thank you again for your recommendation — it really means a lot to the whole team at Simple Heating Services.
The Simple Team.
Very pleased with the work that was…
Very pleased with the work that was done, all completed in 1 day, brought their own vac to clean any mess that they made.I would recomend them to
anyone. K H Immingham.
January 20, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Thank you for your 5-star review — we really appreciate it.
We’re delighted to hear you were pleased with the work and that everything was completed efficiently in just one day. Our team always aims to leave homes exactly as we found them.
Thank you for your recommendation — it means a great deal to everyone here at Simple.
The Simple Heating Team.
Arrived exactly on time
Arrived at the time said they would,very respectfull of our.property,excellent fitting team, pipework neatly fitted,all mess cleaned and taken away, recomended
February 6, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Thank you for your fantastic 5-star review!
We’re so pleased to hear the team arrived as promised and treated your property with the respect it deserves. Pride in our workmanship — from neat pipework to leaving everything clean and tidy — is something we take very seriously, so your feedback means a lot to us.
Thank you for the recommendation — it’s greatly appreciated by the whole team at Simple.
The Simple Heating Team.
To Everyone who made this service 1st…
To Everyone who made this service 1st Class experience I cannot thank them all enough, Kyler and Corey who arranged this for me were amazing, and Roy who worked tirelessly and even in rain for 2 days ,he deserves a medal. It was a difficult job for one person and he was so kind and helpful, he treated home with utmost respect taking shoes off each time. I felt very privileged to have him in my home... I would recommend Simple Solutions to any one who is lucky enough to be accepted by them. Thank you all so very much. Elizabeth Mcgowan.
February 20, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Hi Elizabeth,
Thank you so much for your incredibly kind words. We’re absolutely delighted to hear that you had a first-class experience with us.
The lads will be thrilled to know how much you appreciated their support in arranging everything, and Roy truly is a credit to our team. Working tirelessly — even in the rain — and treating your home with such care and respect is exactly the standard we aim for on every installation.
It means a great deal to us that you felt comfortable and well looked after throughout the process. Your recommendation really does mean the world to the whole team at Simple.
Thank you again for taking the time to leave such a thoughtful review.
The Simple Heating Team.
just had a full central heating system…
just had a full central heating system installed over three days,the guys did a great job.Would highly recommend.
February 18, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Thank you for your 5-star review, Sean.
We’re delighted to hear that you’re happy with your new full central heating system and that the team delivered a great job over the three days. With all our installations, we take real care and coordination, so it’s fantastic to know you’re pleased with the result.
We truly appreciate your recommendation and thank you for choosing us to upgrade your home 💚
Simple Heating Services Team.
Very efficient
Had my back boiler changed to a combo boiler lovely man names Dane worked solid for 2 days very happy with the work all tidy when done very pleased
February 10, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Thank you so much for your 5-star review, Pam.
We’re delighted to hear that you’re pleased with your new combi boiler and the service you received. Dane will be especially happy to hear your kind words — he takes great pride in working efficiently and leaving everything clean and tidy.
Thank you for choosing us to carry out your upgrade. We really appreciate your feedback 💚
Simple Heating Services Team.
The lads did a brilliant job
The lads did a brilliant job, nice, polite and helpful. Would recommend your company.
February 12, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Thank you for your lovely 5-star review, Lynne.
We’re so pleased to hear that the team made such a positive impression and that you were happy with the work carried out. Being polite, helpful, and delivering a brilliant job is exactly what we strive for on every installation.
We really appreciate your recommendation and your trust in our company 💚
Simple Heating Services Team.
central heating…
Just had brand new central heating fitted and I cannot thank the workmen enough. The service was outstanding , super efficient and speedy. The workmen were very friendly and helpful. They went above and beyond . I would recommend this company highly.
February 12, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Thank you so much for your lovely 5-star review, Shelly.
We’re absolutely delighted to hear how happy you are with your new central heating system and the service you received. It’s great to know the team delivered everything efficiently while still going above and beyond — that’s exactly the standard we aim for on every installation.
We’ll be sure to pass your kind words on to the engineers — they’ll really appreciate it.
Thank you for your recommendation and for choosing us to upgrade your home 💚
Simple Heating Services Team.
Kyle and John Jo
Kyle and John Jo where very professional at there work.also polite and friendly. They attended our property for 2 days and was a pleasure to have them in our home
February 10, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Thank you for your kind 5-star review, Mr Rourke.
We’re delighted to hear that Kyle and John Jo made such a positive impression and that their professionalism, friendliness, and respect for your home stood out. We’ll be sure to pass on your lovely feedback to them — it means a great deal to the whole team.
Thank you for choosing us, and we’re glad you were happy with the experience.
Simple Heating Services Team
Half a job done, roof leaking and can't use new heating
The two guys who came (on separate days) to do the work were really professional and knew exactly what they were here to do, were friendly and kept me informed throughout.
BUT, and it is a HUGE BUT.....
The boiler wasn't actually wired into the house's wiring, he put plugs on it, drilled holes through a wall, ran the wires through the wall and plugged them into sockets! An electrician needs to come and do this bit.
He left gaps in my roof around the flue. A plumber needs to come and fix this. So now my roof is leaking all over my new loft insulation!
The old back boiler was meant to be removed and the hole boarded over, but removal of the back boiler is apparently a 2-man job. There was only ever one person here each day so I was told two guys would come back the next day to do it.
I can't have the heating on until the back boiler is removed and boarded over because all the heat just escapes through the hole.
An electrician was booked for 27.01 but he turned up on 30.01 when I was out, and now I can't get hold of him.
I've been waiting since 13 January for these things to be completed.
No-one ever answers the phone. So how/when this is ever going to be rectified, I have absolutely no clue.
Added 12.2.26 .... roof still leaking, so my nice new loft insulation is getting wetter and wetter, and will need replacing if the problem isn't rectified forthwith.
I'm still sitting here in the cold, because it's pointless putting the heating on only for it to get lost through the gaping hole in my lounge wall that's waiting for the back boiler to be removed and the hole boarding over.
The whole job should have been completed within a day or two, instead, it's been more than 4 weeks, with no sign of it being rectified and no-one answering phones at the company, regardless of which option I choose (I've tried them all at least once every day for the past 3+weeks)!
Updated 16.02.26
The correct option would be useful when asking me to call you, as no matter which option I try, they all ring out unanswered regardless of what time of day I call.
Also, I'm certain you're trying a wrong number for me as there has not been a single call (missed or otherwise) from yourselves since before the installation date. Maybe try 07834 218432, this is the ONLY number to get me on and it's in my possession 24/7!
January 13, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Thank you for taking the time to leave your feedback. We are genuinely sorry for the experience you’ve had and for the disruption and stress this situation has caused.
While we’re pleased to hear that our installation team were professional and kept you informed on the days they attended, it’s clear that the overall outcome has fallen well below the standard of service we aim to deliver. Issues around wiring, roof sealing, incomplete works, and communication are not acceptable, and we fully understand your frustration.
We are currently investigating this internally as a priority to understand exactly what has happened and why these works were not completed correctly and in full.
This is not the experience we want any customer to have, and we are committed to putting this right properly and as quickly as possible.
Thank you for bringing this to our attention — we take this seriously and will ensure it is resolved.
UPDATED: Sue, we are very sorry to read this update and we completely understand how frustrating this must feel for you.
We have been attempting to contact you several times by phone to discuss this urgently and arrange the necessary works, but we haven’t yet been able to reach you. Resolving this is a priority for us.
Please could you contact our office as soon as possible and ask directly for Libby, who is overseeing this matter personally. We want to arrange the required remedial works immediately and ensure everything is completed properly, including the roof issue and the outstanding internal works.
We sincerely apologise for the continued inconvenience and want to reassure you that we are committed to getting this fully resolved.
Kind regards,
Simple Heating Services
Exceptional service
Exceptional service, above and beyond, not an easy installation. Worked all day non stop. Friendly and professional. Would not hesitate in recommending them. Can’t thank them enough.
February 3, 2026
Unprompted review
Reply from Simple Energy Services Ltd
Thank you so much, Joan, for your amazing 5⭐ review!
We’re so pleased we could deliver an exceptional service for you, especially on a challenging installation. Our team always aims to go above and beyond, and your kind words mean a lot to everyone involved.
Thank you for the recommendation — we truly appreciate your support! 💚
Kind regards,
The Simple Heating Services Team
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