Simplelife Mobility Reviews 41

Change made to my original order and it was made very easy by staff member James

Able to make purchase without being put under pressure and was given independent product advice.

I still did not receive my complete order after 8 days of order.

Knowledgeable assistants, speed in which the item was delivered. Patience when instructions were given of how to assemble and disassemble the product

James from Simplelife has been very helpful and kind in answering all my questions regarding scooter hire and the how to do it when i visit their location. He is
a credit to his employers and even followed up with me today to check everything went ok. Unfortunately i couldnt make it on the day but i now know what i need to do when i do so.

Very efficient service.
Received notifications right up to delivery. Most helpful.

Showing relative how to use scooter and picking right one for his requirements.

Arrived a few days after order placed. It was easy to put together and seems to be robust and sturdy, Battery on charge so I have not road tested it yet. Lynda 23/09/2024

I didn’t receive any email telling me that my order had been dispatched or when delivery would be.
My Rollz flex 2 rollator seems great quality just what I wanted. 3 stars reflect poor communication not product quality

Our wheelchair still has not arrived from you, !!!!??

A pleasure to deal with. Had to return first pair of slippers as a little neat for size and order a larger pair. Goods arrived swiftly and return & refund all handled promptly. Impressive customer service all round.

So easy to order, very clear website with a phone number that's not hidden away! Very friendly helpful staff who replied speedily to my phone call and Mum's brand nw rollator arrived exactly when you said it would, just a few days later. Excellent service and will definitely be buying from you again - thank you!

Easy to find items, good range of products, and efficient website.

Good value for money

I thought I had ordered the wrong thing. I contacted them and they were so kind and helpful. Totally reassured me. Phoned and updated me more than once on day of order.

The delivery men seemed to know nothing about the scooter and took a long time to get it going.there was a big mess left in the garage where it was being set up.this was most disappointing.

I never received the bronze foldable walker. You called and said you would send me a silver one free of charge while I waited for the bronze one but the one I ordered never came.

Item was not delivered, however in contacting customer services Sue dealt with my issue very quickly indeed and it was delivered the next day all in all the product is excellent communication however could be better being able to track your purchase would help I could not do this ?